Contact Yandex Go taxi and delivery Support

They stole an item from me a few days after I returned to Russia, in October of 2018. I asked them to resolve it. They said they’d deal with it; but of course they didn’t. They jerked me off scores of times, when I was spending 83,000 rubles per month on their horrible service. I ended up renting a car long term; but I continued to use them; I still use them; I used it twice today. Every time I ask them about a problem, they promise (in writing) to contact me about the problem that they caused or created; but they never, ever, ever contacted me once, as promised. They break their written promise every single time. I don’t even complain every single time. but I have complained scores and scores of times about problems that they have; and they have told me-in writing, on every occasion-that they will get back to me; and they never-one time-got back to me. And no one I ever meet at Yandex will even discuss the subject. it’s a horribly run company; horribly, horribly run company. they lie routinely and it’s all on the record. The drivers are almost always perfect; but the software and customer service are far worse than the Holocaust.

The app keeps failing to derive payment from Apple Pay. I had to finally install a credit card directly. Even then it would sometimes work and sometimes not. When I called my bank, thinking they might be the problem, they said they see changes coming through form Yandex, which they approve but the merchant keeps declining. Randomly I would see a charge appear stating I have balance due and I can’t use the app until I pay it off. Not having an alternative, I would pay the stated balance and write a note to customer service, who don’t get back for days, if at all. Also, the app often picks up incorrect “current location” for user. The estimated arrival timings for cabs are often incorrect. And above all, the shown estimated for requesting is cab is almost always less than what is actually charged by almost 30-50%! I feel cheated and I would never use this app if I had or knew of alternatives while visiting Moscow on a short trip.

It doesn’t deserve even 1 star. I was charged wrong amount and I had to call customer service to get that charge adjusted. They couldn’t help me by phone so I sent request to a specialist. In a week I got an answer by email but it didn’t actually mean anything, it was not helpful, kinda “sorry for the inconvenience” but the price was not adjusted. So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!