城巴 Citybus Reviews

城巴 Citybus Reviews

Published by on 2025-11-04

🏷️ About: 1. Next Bus Arrival Time Enquiry function with driving status of the bus - Display ETA of the next 3 arrivals within 60 minutes of all Citybus routes, including KMB and Long Win departures for jointly operated routes and the ETA of Kowloon Motor Bus / Long Win Bus, New Lantao Bus, MTR Bus and Green minibuses provided by Data.


       


Is 城巴 Citybus Safe to Use?

We Investigate the app owner's website (Citybus.com.hk), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
99.6%

😎 Positive experience
0.4%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 68 combined software reviews.

Is 城巴 Citybus Safe?
城巴 Citybus does not appear safe based on available data.
0.4/100

  Safety Analysis »»

Is 城巴 Citybus Legit?
城巴 Citybus does not appear legitimate based on our analysis.
0.4/100



Read 20 Customer Service Reviews 😠💢

1.6 out of 5
Used to be useful

What used to be a usable app has now become a lag and bug filled experience. I don’t mind that ads have been added in (the developers need to monetize somehow), but I do mind if the developers don’t implement the advertisement system well. For the past week I’ve been unable to open 城巴Citybus without it crashing before I can even get to my bus number, effectively rendering the experience useless.

Suddenly ads everywhere that block info and crash app

With the latest update of 城巴Citybus there are suddenly large advertisements and auto play videos that cover up most of the screen. They really slow down 城巴Citybus and seem to cause crashes. Is this an infected version of 城巴Citybus ? It is hard to believe the bus service would ruin such a decent app on purpose!

Doesn’t work due to ads

Used to be useful, now full of crap ads that make it take forever or lock up.

Too much spam ad on the app

You can’t pass until you press clock the ad and make open Safari.
Crazy

Crashing far too often

App crashes at least every day. I use twice a day only. That's too often.

Data good - app bad

Information and real time data is great - but 城巴Citybus is super unstable, laggy, and full screen ads while you’re rushing to catch a bus on time degrade the experience.

Terrible ‘upgrade’

Ads everywhere. App is much more cluttered and slow. App itself is not even working. CitybusNWFB should be ashamed. This is a senseless money grab that has turned a useful app into junk.

Bug ridden

Essentially unusable. Crashes so often you can’t get any info out of it. The UI is terrible, the ads are badly located/inserted in the experience, and the close box on the ads is poorly designed.

Public service making money from ads?

When you need bus information, you are forced to watch 5 seconds of ads first. This is just wrong.

Missed the bus

城巴Citybus said the bus would come in 2 minutes but then when I checked again it said 10 minutes meaning I missed the bus. Fix it felix

Actually fix the bugs please!

城巴Citybus is a piece of crap and crashes more often than it works. Just updated and to “fix bugs” and now it doesn’t even work at all. Please improve your standard CitybusNWFB...

Terrible update

App crashes every time. Can't load anything useful. Suddenly ads every where. Is the company not making enough from bus fares and advertising on bus? If you're gonna add ads, at least make them less intrusive

Dead on arrival

If I had choice not to render any star, that would be my choice.
I wasted all my time trying to figure out and hope that work and finally realized all pages screens just pictures, Hahaha!

Not working in iPhone at all!

I downloaded 城巴Citybus to my iPhone. When I opened it, it only showed the instructions and nothing else. There is no buttons to get into 城巴Citybus . I know it works in my sister’s Samsung phone. Weird. So disappointed.

Latest update terrible!

城巴Citybus worked fine until last update. Now the ads lack an exit button, 城巴Citybus reaction is ALOT slower than before, it hangs often. Its basically unusable for tracking next bus arrival time, which is the main reason to use it!

Terrible interface, now with ugliest ads in town.

城巴Citybus has always had an awful, awful interface, but that’s basically a signature design element for apps from this type of organization in HK.

What’s new is the addition of ugly, low-res (read: so, so pixelated) advertisements, made all the more offensive by non-standard UI for dismissing them.

This is particularly shi++y for a transport app that is often used in time-sensitive moments.

I, for one, am keeping a list of each advertiser on 城巴Citybus so I can stop doing business with them and tell my friends to do the same.

CityBusCrashApp

Unstable. Crashes all the time. UI and navigation versus transport apps in Singapore I have used is challenging to say the least, difficult to use, clunky and even integration within 城巴Citybus is so bad that you have to come out and start again. Sadly this is the one that the Transport Department puts on its website. Should be taken off 城巴Citybus Store. Asia’s worst transport app !!!

Provide offline access

城巴Citybus needs to provide route info without need for internet connection. See MTR app for a great example.

Not support iPhone X

Not support iPhone X

Getting better and better!!!

Congrats! Hard work paying off! Don't over do it 👏🏻👏🏻👏🏻



Is 城巴 Citybus Safe? 🙏

城巴 Citybus does not appear safe based on available data. JustUseApp Safety Score for 城巴 Citybus is 0.4/100.
This assessment is based on our NLP analysis of 68 user reviews. Combined with the app store average rating of 1.6/5.

Safety Analysis

86.6% of users say app is risky 🚨
86.6%

10.4% of users say app is safe 👍
10.4%

3% of users have some concerns ⚠️
3%


Is 城巴 Citybus Legit? 💯

城巴 Citybus does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for 城巴 Citybus is 0.4/100 .
This conclusion is based on analysis of 68 user reviews.

🔏 Privacy & Data Safety

城巴 Citybus collected the following data from you:

  • Data Used to Track You:
    • Identifiers
  • Data Linked to You:
    • Identifiers



How was your experience with 城巴 Citybus? Post a Review




Features

- By clicking the new “Destination” button at main page, the system will suggest direct Citybus routes from user current location to the selected destination, with ETA to the nearest bus stop.

- Exclusively display actual distance between current location of the travelling bus and the selected stop on Citybus routes.

- Display next bus ETA and nearest bus stop of all routes within 400m radius from current or selected location.

- Retrieve next bus ETA of desired routes in the “Bookmark” page after bookmarking a route and bus stop.

- If there is no direct route, the system will suggest a combination of Citybus routes to the destination.

  Contact Support
Developer:
Bravo Transport Services Limited

Contact e-Mail:

Website: