Contact Glooko Support

by Trekjaneway

The app has a feature that adjusts the time on your meter when you upload. When I synced mine after the fall daylight saving time change, it marked my dates as 2021, with a note saying “Glooko has adjusted your meter time.” Clearly, the date is wrong.

I have reached out to Glooko to fix it, and they claim it’s a problem with my meter (it’s not; I’ve gone over the data with the manufacturer). So, now my data is screwed up, Glooko says it can’t be fixed, yet it has a provider portal that doctors (like mine) use to pull blood sugar data for things like insurance claims.

Oh, but it can’t be fixed. Wrong. The FDA would require a way to fix verified incorrect data (I work in medical devices myself). Not only that, but customer service has given me lip service for over a month with the conclusion that “it can’t be fixed.”

Either the app is a piece of junk, or the company is. Either way, I’m investigating new tracking options with my doctor because I don’t like giving business to terrible companies.

by VeronicaS808

The latest update of Glooko app will not connect or HOLD a connection with my Dexcom G6 sensor. Keep deleting device form website profile and from the app and try reconnecting. I get to the point where I get to select the Dexcom G6 in the Glooko app and log into my Dexcom acct. Then it says I’m connected and then turns around and drops the connection again. Now I’m getting a dialog box saying that the device I’m trying to connect is NOT COMPATIBLE with the app. WTH! Very very frustrating as this is the o my way my Dr can see my data and make insulin pump recommendations.
Not useable.

by Jay’s MacBook Pro

While the Glooko app performs adequately in tracking blood sugar, Glooko’s customer service is appallingly bad and dysfunctional. I have used the Glooko app for several years now to track blood sugar for type 2 diabetes. Recently, the app began displaying a prominent and annoying ad from Pfizer pushing its COVID vaccine. The app has a clickable button where you can ostensibly opt out of these advertisements for 90-days. It does not work. No matter how many times you click, the Pfizer ad remains, obscuring and distracting from medically important information. An email to Glooko’s customer service regarding the problem produced this gem of corporate inaction - with no resolution date in sight!-

“ Thank you for reaching out to Glooko Support!

I apologize for the inconvenience you're currently experiencing. I have escalated this issue to our Engineering team to investigate and determine a root cause and get this issue resolved as quickly as possible. Unfortunately, I cannot provide a timeframe on when the issue will be resolved. However, I will let you know as soon as we have an update from them.

Thanks again!”

I’m switching to the One Drip app today.