Contact Glooko Support
Published by Glooko, Inc. on 2023-12-18 About: PRODUCT DESCRIPTION
Glooko is a comprehensive diabetes management platform that
helps people with diabetes understand and control their blood glucose levels and
well being. Track your blood glucose, insulin, weight, exercise, food and more,
all in one place.
How to Contact Glooko Customer Service/Support
Listed below are our top recommendations on how to get in contact with Glooko - Track Diabetes Data. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Glooko - Track Diabetes Data. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Glooko, Inc.
100% Contact Match
Developer: Glooko
E-Mail: [email protected]
Website: Visit Glooko Website
Privacy & Terms:
https://glooko.com/fr_EU/compatibilite-des-dispositifs/
https://glooko.com/fr_EU/confiance-confidentialite/
Reported Issues: 3 Comments
By Trekjaneway
Terrible company!!
The app has a feature that adjusts the time on your meter when you upload. When I synced mine after the fall daylight saving time change, it marked my dates as 2021, with a note saying “Glooko has adjusted your meter time.” Clearly, the date is wrong. I have reached out to Glooko to fix it, and they claim it’s a problem with my meter (it’s not; I’ve gone over the data with the manufacturer). So, now my data is screwed up, Glooko says it can’t be fixed, yet it has a provider portal that doctors (like mine) use to pull blood sugar data for things like insurance claims. Oh, but it can’t be fixed. Wrong. The FDA would require a way to fix verified incorrect data (I work in medical devices myself). Not only that, but customer service has given me lip service for over a month with the conclusion that “it can’t be fixed.” Either the app is a piece of junk, or the company is. Either way, I’m investigating new tracking options with my doctor because I don’t like giving business to terrible companies.
By VeronicaS808
Won’t integrate and stay connected
The latest update of Glooko app will not connect or HOLD a connection with my Dexcom G6 sensor. Keep deleting device form website profile and from the app and try reconnecting. I get to the point where I get to select the Dexcom G6 in the Glooko app and log into my Dexcom acct. Then it says I’m connected and then turns around and drops the connection again. Now I’m getting a dialog box saying that the device I’m trying to connect is NOT COMPATIBLE with the app. WTH! Very very frustrating as this is the o my way my Dr can see my data and make insulin pump recommendations. Not useable.
By Trekjaneway
Terrible company!!
The app has a feature that adjusts the time on your meter when you upload. When I synced mine after the fall daylight saving time change, it marked my dates as 2021, with a note saying “Glooko has adjusted your meter time.” Clearly, the date is wrong. I have reached out to Glooko to fix it, and they claim it’s a problem with my meter (it’s not; I’ve gone over the data with the manufacturer). So, now my data is screwed up, Glooko says it can’t be fixed, yet it has a provider portal that doctors (like mine) use to pull blood sugar data for things like insurance claims. Oh, but it can’t be fixed. Wrong. The FDA would require a way to fix verified incorrect data (I work in medical devices myself). Not only that, but customer service has given me lip service for over a month with the conclusion that “it can’t be fixed.” Either the app is a piece of junk, or the company is. Either way, I’m investigating new tracking options with my doctor because I don’t like giving business to terrible companies.
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Why should I report an Issue with Glooko - Track Diabetes Data?
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- If you are a Glooko - Track Diabetes Data customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Glooko - Track Diabetes Data.
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