Company Name: BioWink GmbH
About: Clue is a period, ovulation, and pregnancy tracker with a clear mission: to
empower you to know your body, through all stages of life, and whatever your
reproductive decisions may be. Trust and transparency is at the core of
everything we do.
Listed below are our top recommendations on how to get in contact with Clue Period Tracker & Calendar. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Clue Period Tracker & Calendar. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BioWink GmbH
https://www.helloclue.com/terms.html
https://www.helloclue.com/privacy.html
Please cancel the subscription, I am not able to cancel it, this in violation of my consumer rights
The clue app charged me without my permission for $30 each month! So upsetting! Want to get my money back!
Hi there! I’ve used your app for the last couple years and love it but recently it stopped showing when I ovulate and I don’t see anywhere in the app how to change it back. That was one of the things I liked best! Any way I can make it show up again?
Hello, I did not wish my app to auto renew wish it did yesterday. I have had it for a year and paid two 6 monthly subscriptions. I left good reviews for the app during this time. I have tried to cancel the subscription to prevent it from automatically renewing for the next 6 months until October but the money appears to be coming out of my account again anyway. Please can this be refunded. Many thanks, Zara
by Snowzyy
I have been a Clue user for over 3 years now and always loved it to the point that I joined as a plus member when it became available. I am happy that it is pretty much always spot on with my period predictions but for the past about 6 months it has had a lot of struggle loading. It used to be so bad to the point it wouldn’t load even after giving it multiple minutes. The issue has since gotten a bit better and some pages will load quicker while others (mainly cycle page) still take so much longer than necessary. I just feel like an app of this age and with this amount of quality in the product, should have the basics such as app programming down. I have made sure it’s not my phone or wifi, it’s the app that has problems loading. I am just pretty disappointed that my experience on the app seems to be getting worse rather than better. I hope this issue is fixed and then I’d be happy to provide 5 stars.
UPDATE: Now the app is force closing itself out after about 30 seconds (and yes it is on the latest version). As you can see below, they suggested I try reporting the issue to them via the app but I can’t do that when it force closes before I can submit it.... It just keeps getting worse and it’s HIGHLY disappointing. Definite one star and am heavily considering cancelling my subscription and moving on to a new app at this point to be honest.
by Orrinico1122
I wanted this app because it would send my husband updates on my cycle, I thought I would be a fun and easy way to communicate about this. The app does do this but only in a very limited way. I can’t control which notifications he gets or edit the text of the notifications. For example, I want my husband to get a notice when my fertile window is approaching and I would love to be able to edit the alert to be something fun and sexy. No can do! He gets all or nothing, so instead his phone dings, “It’s (name) PMS today!” Then follows a long medical article about pms and a note about how my acne might be worse. I can not think of ANYTHING less fun and sexy. I feel
like a medical specimen in a jar. So much for empowering women. Oh, and now they just took away the fertile window entirely with a message about how it “puts too much emphasis on your fertility.” Well... that’s why I got the app. Make it optional, something people can turn on and off, don’t just take it out and leave only an option for the ovulation day alone. You know, why not just take out the period prediction too since it can also “be inaccurate,” and it puts too much emphasis on menstruation. Why not just have the app predict that every day is the same inside our bodies? That way we can just be surprised when it’s not! Who doesn’t love a good surprise right! Oh wait, I guess we don’t even need an app at all then.
by Smellyfrog
I switched from flo to clue, however I’ve used clue in the past years ago. The reason I made the switch is because the flo premium ads have gotten ridiculously in your face, and honestly I found it exploitative to be charging people for information that should be free, and IS free on nearly every medical website, especially at such a steep price. I see that clue has started doing the same thing which is disappointing, again it just seems exploitative. I do however appreciate that they don’t constantly shove it in your face and make it hard to use the app. If I remember correctly the clue premium price is more affordable, but charging 40 dollars for information you took from a free medical website, when women struggle with accessible sex education regarding women’s anatomy is pretty despicable still. It’s like putting “how to preform cpr” under a paywall. I would understand putting blog posts or some journalism on women’s health and feminism under a paywall, but charging people for free medical information is not okay. Overall, less invasive ads than flo and it’s function as a period tracker is good, charging people for free information about women’s health, especially considering the current climate of women’s health, irks me.
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