Contact GSN Casino Support

by GrannyKat I

This is an update to my original review in December. Folks don't waste your money, it has only gotten worse I was assured if I sent in screenshots I would be compensated they have only replaced half.....millions and millions of tokens still owed. This past weekend was the big billion challenge that is a purchase was made you would be rewarded with tokens, received nothing and as usual no response. I will never spend another dime here. Complete rip off and sub standard customer service. I am a platinum member and thought it would make a difference, well it doesn't matter. (End of follow up review...be warned folks!)I have played this games for years and have enjoyed it. So I started buying tokens and there is where the enjoyment stops. I play in the tournaments and if the tournaments end with free spins the tokens get added for a few seconds and are then removed. Does anybody have this experience? I have lost literally millions and millions of tokens. Sometimes they replace them mostly they don't . They make it seem like you are just trying to get free tokens and sooo not true. I just want what I earned. They want proof and pictures and I sent the pics and no response from them and that was a 66,600,000 loss of tokens. I have in all honesty lost ten times that in tokens and I am lucky if they replaced a tenth of that amount. My patience and good nature are done. At least respond.

by Housebunny1598

***UPDATED SEPT 2020***I have been playing these games for more years than I can even remember. Now you have locks on the games I used to play regularly, that I can’t now. There should be an option to pay for the app a one time fee so that you can have access to all the games.

**UPDATED** As I enjoyed your very generic response, I’m not interested in doing challenges or all the other options you mentioned to get tokens. Let me have something fun (like spin the wheel) or something else. What I want is to be able to enjoy the games as I did before. I would have gladly paid 5.99 Or something like that to buy the app, and still keep playing without losing all my tokens. Maybe that is something you should look forward to in the future.***. PS DO YOU EVEN READ THESE! I’ve had GSN for years, and I loved it! You could be entertained for hours, and always have a nice balance when you returned next time. Now it is IMPOSSIBLE to win anything! If I want to play, I have to keep visiting the hour bonus that is offered which is a joke. I see many of the reviews have similar complaints. Rest assure they will not go back to the old format. I can’t enjoy the games when I can’t win tokens to play. Because I do enjoy them so much, I keep going back. Nothing ever changes, so I’m removing the temptation and deleting the app.

by Sbar72

This game used to be fun. I loved the wheel of fortune with the cities. It was pretty stingy but bearable. You would spin the wheel for your daily bonus and had a chance of a million to start off with from what I remember. Now it’s garbage. No more wheel. You get to pick a suitcase from deal or no deal and it maximum amount is 50k. LAME. You usually wind up with 2k or less. So in an attempt to have fun, I watched like 20 or more stupid commercials and had accumulated about 150k. I lost that in two minutes. YOU GUYS ARE BLOWING IT!!! Loosen the the game some and give a much larger daily bonus. ITS NOT REAL MONEY THAT YOU’RE LOSING!!! To pay for credits after seeing how fast they get eaten up would be foolish. I’ve deleted this app because it makes me frustrated. That’s the opposite of fun. Games should be fun. Thanks for answering but it’s not a losing streak. It’s every single time that I play the game. Also random or not you are very capable of making the game easier or harder. Even a Vegas machine has that option. So it’s on you to either fix it or not. It’s not cool to respond to people as if the are stupid. You totally showed zero interest in solving the problem. Matter of fact you made it very clear that will most likely remain the same. I’ll probably play it for about a week and if it doesn’t seem to have been adjusted then I’m out. Thanks