OceanFirst Bank Reviews

I called and informed the branch of my situation and that I would not be able to come down there and that I needed them to cancel my account. They did not cancel it, and due to the fact that I didn’t set up the auto withdrawals, they were setup by my wife who is currently catatonic after suffering a traumatic accident. They let the account drain past a zero balance and now want me to pay $1200…the lack of humanity and understanding for a situation that was attempted to be avoided, the account being allowed to drain down to a zero balance, the ridiculousness of the continual overcharges, and then allowing it to reach a four digit amount that was negative…the worst banking experience ever, a total disgrace.

Not sure what happened but the deposit feature no longer works. Blurs my screen and tells me to rotate my phone. Never get rid of the blurred screen to take the picture. Not convenient if I have to drive all the way to the bank to deposit checks. And no, direct deposit is not an option for those checks.

Rarely accurate. When relying on OceanFirstBank or the website, multiple times, I’ve been tricked and confused into believing I had an amount that turned out to be untrue, sending me into the negative. I now waste space on my phone and in my mental thought process that could be used for anything else, having to consider this possibility and repeatedly taking screenshots due to the inconsistency and detrimental lack of efficiency.

Overall I love OceanFirstBank and use it daily to check my balance and transfer funds as needed. I’ve used the check deposit feature regularly since I’ve had OceanFirstBank and it is a feature that I LOVE! In my busy lifestyle I appreciate not having to make a special trip just to deposit one check.
However the camera was blurry and wouldn’t rotate the last time I tried to use the check deposit feature. Not sure if it has to do with the recent iOS update but please please try to make this feature work again.

Not user friendly since loan payments outsourced to differnt billing site , since than my credit score went down 40 points. Some how one of my loan coded as faulted . I went to Ocean First branch, called customer support but nothing change useless. I can’t wait to get my business some other bank. Few more months interest rate go down and I’m out of this bank. I gave been working with them 25 years. There is no customer loyalty. Very disappointed…..

Every single time I open OceanFirstBank , I get a new notification in my messages on OceanFirstBank about the cash back offers available. I even added all of the offers to my card in hopes I’d finally stop being notified, but it didn’t work. You can open the message to get rid of the red notification badge, but it comes back every single time I open OceanFirstBank . It’s way more infuriating than it should be, but please fix this in the next update! I’m literally considering taking my business to a different bank just to solve this problem. I also realize that would be a ridiculous thing to do, so please just fix it.

Ocean City Home Bank was bought by OceanFirst Bank... it’s been downhill from there. OceanFirstBank does not show all pending transactions. I used to be able to see my paycheck coming or other deposits about to go in, but no longer. Same goes for pending expenditures, so in the event you forgot about that check you wrote you no longer have time to get cash in the account. Also, it shows deductions on Saturday, but then some disappear on Sunday and then show back up Monday. I need my bank app to be informative and accurate, OceanFirstBank is below average, which I’m sure has a lot to do with the bank itself being below average. I miss OC Home Bank!

The search box is covered so you can no longer search transactions.

Also the deposit function after ios16 no longer works. I can no longer deposit checks.

Love OceanFirstBank, never have had any problems but I haven’t been able to mobile deposit checks since the ios 16 update. Heard they were working on it, but still doesn’t work!

I’ve been using OceanFirstBank for mobile banking for a while and it works great for most of my needs. My only complaint is that up until recently, I was able to have a widget on my iPhone home screen that shows the balance of my account, and that feature was removed and is no longer accessible. I used it daily to easily check my account and it’s extremely inconvenient that it was removed as a feature/widget.

Basically, I have no complaints until today when I am trying to print out my 2023 monthly statements for my accountant. I can print one month, however if I want to print another month, a blank screen with an “error” message appears across the top. I discovered if I close OceanFirstBank , log out, wait for it to reboot…I can then print another month. Particularly inconvenient when I need 12 months of statements. Took over an hour.

I don’t think that it is fair the bank makes so much money, on credit cards and loans from interest. But a saving account makes .03. Where are people to go to save money and make interest.

Getting dressed and going to the Bank and standing on line
OR
Pulling your phone off the nightstand, pushing a few buttons and going back sleep.
You tell me!

We have been Ocean First Bank customers for many years. I can honestly say we’ve never had any interaction or experience that wasn’t positive. We have retired and moved out of state, but Ocean First remains our bank. Great bank and great people!

Great local bank. I’ve been an ocean first customer for a couple of decades now. OceanFirstBank is easy to navigate, but the best part about this bank are people who work there - amazing staff, so helpful!!!

I have never had a problem with mobile banking for OceanFirst! Is one reason I am still with them after so many years! Staff is always helpful and very friendly! Thanks OceanFirst!

App runs very slow. Takes forever to load on my phone with and without full WiFi. Not just my phone. My wife has same problem. Just takes forever to load my accounts. Needs an update or something

Since ocean first updated its system, my accounts are virtually impossible to know what you have in the bank; they are holding federal checks for several days etc.
on a good note, I like the option of a holiday club and the fraud department is excellent

Increasingly will not display my account data and displays an error message. Particularly frustrating on pay day when I’m trying to see if the paycheck is “pending” since the bank has now put a hold time on paychecks. 😡

Thus far, I have had a pleasurable experience with Ocean First Bank and now with their app. Safe and secure and user friendly !