- Pink verified ticketing functionality
- Voice-based app
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add it as an attachment to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
- Enable end-users to raise tickets from the mobile app in minutes
- Get end-user contact information from within the help desk ticket
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance.