About: The IT help desk software trusted by 100,000+ service desks world wide
The
right help desk app for you
- The ticketing functionality of the ServiceDesk
Plus mobile app is Pink verified. So you can access best in class features to
manage your IT help desk.
Table of Contents:
What is IT helpdesk ServiceDesk Plus?
The IT help desk software is a mobile app that is trusted by over 100,000 service desks worldwide. It is a Pink verified app that provides best-in-class features to manage IT help desk tickets. The app is voice-based and allows users to manage their IT help desk tickets on the go. It also enables end-users to contact the help desk anytime from anywhere.
- Pink verified ticketing functionality
- Voice-based app
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add it as an attachment to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
- Enable end-users to raise tickets from the mobile app in minutes
- Get end-user contact information from within the help desk ticket
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance.
- Push notifications for assigned tickets
- Access to all tickets from phone
- Ability to view tickets
By musicmanswb
I like the push notifications and the ability to have access to all of my tickets from my phone.
However, the lists of tickets would be much more helpful if we could sort them by other fields such as priority or due date. Also, the color codes for priorities along with other misc icons (approval, overdue, etc) would be nice to see from the list as well. Some of the features of the main system need to be included as well, such as the closure codes and FCR check boxes when we close a ticket. Also, the Asset portion of IThelpdeskServiceDeskPlus will let you search the asset, but will not show any details about it.
By PeeWee
UPDATE: Everything works with the newest version now.
The new release has broken the close button on the resolution screen searching solutions from the main screen also yields no results. You have to go into a ticket and search Solutions there to be able to see them.
By Runesmite
I can sign in fine through a web browser, but IThelpdeskServiceDeskPlus does not work.
This is after IThelpdeskServiceDeskPlus working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work.
I can’t sign in, but IThelpdeskServiceDeskPlus will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.
By api888
Display is not optimized for iPhone XS Max. I can view tickets but unable to assign or make any changes.
**UPDATE** - They fixed it. Works great now!
By Jroy83732
The recent update doesn’t fix the data loading in the widget for me. It just says “loading”. Also, screen is not optimized for the iPhone X. Please fix issues.
By _kish
After a recent update, I’m unable to pick a group to assign tickets to. I have to assign it directly to a technician. I tried reaching support, but haven’t received a response.
By erobinsin
I have tried several times. Keep getting a JSON error. Sent email to support no response. I am using the a valuation coffee and I can't see my way clear to buying this product if I can get it to work and I can't get any kind of support.
By MyNameIsFrankButImNotAlone
Can no longer attempt to authenticate. Says URL is incorrect when its loading these settings from the previous version
By cfickett
The iOS app has not been updated to support iOS 13 or the new screen formats in the iPhone 11 family. Currently button on lower part of screen are barely visible and difficult to select.
By Atomadc
I am unable to paste my password into the password field, also when will IThelpdeskServiceDeskPlus support saml login?
By Roshamo
I would like to utilize the barcode feature but it looks like I can't modify assets from IThelpdeskServiceDeskPlus ?
Is this intentional?
By xenracer
Everytime they update this software it always crashes! LAME!
By Zmatadore
IThelpdeskServiceDeskPlus stopped working after the last update
By Sahadeva Reddy B
Not be able to access Purchase and Contract portals
By netsyd
As the review by ajpaxson mentions there are serious limitations to the application. You get the basics - in other words as long as you only want to close a ticket or view a ticket's details you're golden. If you want to view comments, notes, change the ticket to a non-default status and more… you're out go of luck. And don't bother trying to reply to a ticket unless you know the requester's email address… because it doesn't populate that for you.
It's very much like someone who doesn't use the ServiceDesk at all decided on the features, and then people who never use the ServiceDesk wrote IThelpdeskServiceDeskPlus . So while it's nice to have IThelpdeskServiceDeskPlus (Thanks!) - when IThelpdeskServiceDeskPlus is so very limited it almost makes it not worth having. My techs are still having to use a browser to complete real updates to a ticket.
By cortes.dc02
App is force closing when pressing request details
By A-Pi
There is no (obvious) option to login with AD credentials. As a result, I can’t even login using IThelpdeskServiceDeskPlus.
3/6/18 - Contacted them per their response...never heard back from them.
By Vortexmike86
The buttons on the bottom of the screen are cut off and unusable on iPhone 12 pro and iOS 14.2.
By Studs Ramrod
After updating app. Crashing. This is very vital for myself and my company. Need fix.
By Popupman
Keeps popping up invalid JSON when trying to pull up any request details.
By tratz1
IThelpdeskServiceDeskPlus worked fine on my iPhone 8 when upgrading to iPhone 11 and the bigger screen the button of IThelpdeskServiceDeskPlus becomes totally garnered and unusable. Will this be corrected or should I look into a different Helpdesk application?
By Mahesh Ganapathy
The subcategory displays the first item on the list as opposed to showing the value on the original request being viewed.
By GreggOpines
UI is horrible on the iPad version. How was this deemed acceptable for publishing?
Yes. IT helpdesk | ServiceDesk Plus is very safe to use. This is based on our NLP (Natural language processing) analysis of over 46 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.3/5 . Justuseapp Safety Score for IT helpdesk ServiceDesk Plus Is 43.5/100.
Yes. IT helpdesk | ServiceDesk Plus is a totally legit app. This conclusion was arrived at by running over 46 IT helpdesk | ServiceDesk Plus User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for IT helpdesk ServiceDesk Plus Is 100/100..
IT helpdesk | ServiceDesk Plus works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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