ServiceDesk Plus MSP Reviews

ServiceDesk Plus MSP Reviews

Published by on 2025-01-22

🏷️ About: ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software.


       


Overall Customer Experience 😎


🤬 Negative experience
56.4%

😎 Positive experience
28.5%

🫥 Neutral
15.1%

~ from Justuseapp.com NLP analysis of 1 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Logs in and allows users to work with Requests filtered by Account and/or SDP-MSP View filters.

- Android app is far more better.



Read 5 Customer Service Reviews 😠💢

4.0 out of 5
Not ready for production

As it is ServiceDeskPlusMSP is useless. One cannot read messages or respond to a customer if there are 10 or 15 messages. The screen will not scroll. Very basic functionality has not been tested.

Bad design and functionality

The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.

Decent, Needs More Work

ServiceDeskPlusMSP logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters.

The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.

A lot of function doesn’t work with iOS11

After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close ServiceDeskPlusMSP

Meh

Not all parts of ServiceDeskPlusMSP work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.



Is ServiceDesk Plus MSP Safe? 🙏

Yes. ServiceDesk Plus MSP is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.0/5 . Justuseapp Safety Score for ServiceDesk Plus MSP Is 33.5/100.


Is ServiceDesk Plus MSP Legit? 💯

Yes. ServiceDesk Plus MSP is legit, but not 100% legit to us. This conclusion was arrived at by running over 1 ServiceDesk Plus MSP User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ServiceDesk Plus MSP Is 51.3/100..


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Features

It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software.

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively.

It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team.

This app lets your technicians create, access and resolve requests from any place, anytime.

* Filter requests based on criteria such as unassigned, pending, open etc.

  Contact Support
Developer:
Zoho Corporation