About: ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets
to help you manage your clients' IT infrastructure effectively. It has been
designed to handle multiple clients in a single Help Desk, so the Managed
Service Providers (MSPs) don’t have to juggle with multiple software.
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It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software.
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively.
It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team.
This app lets your technicians create, access and resolve requests from any place, anytime.
* Filter requests based on criteria such as unassigned, pending, open etc.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
It also gives you better user experience.
- Logs in and allows users to work with Requests filtered by Account and/or SDP-MSP View filters.
- Android app is far more better.
By dsdkdd
After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close ServiceDeskPlusMSP
By M4tt3y
ServiceDeskPlusMSP logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters.
The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.
By DaveUIO
The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.
By No name available ?
As it is ServiceDeskPlusMSP is useless. One cannot read messages or respond to a customer if there are 10 or 15 messages. The screen will not scroll. Very basic functionality has not been tested.
By jerquiaga
Not all parts of ServiceDeskPlusMSP work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.
Yes. ServiceDesk Plus MSP is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 0 User Reviews sourced from the Appstore and the appstore cumulative rating of 0/5 . Justuseapp Safety Score for ServiceDesk Plus MSP Is 33.5/100.
Yes. ServiceDesk Plus MSP is legit, but not 100% legit to us. This conclusion was arrived at by running over 0 ServiceDesk Plus MSP User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ServiceDesk Plus MSP Is 51.3/100..
ServiceDesk Plus MSP works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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