🏷️ About: ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software.
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- Logs in and allows users to work with Requests filtered by Account and/or SDP-MSP View filters.
- Android app is far more better.
As it is ServiceDeskPlusMSP is useless. One cannot read messages or respond to a customer if there are 10 or 15 messages. The screen will not scroll. Very basic functionality has not been tested.
The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.
ServiceDeskPlusMSP logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters.
The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.
After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close ServiceDeskPlusMSP
Not all parts of ServiceDeskPlusMSP work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.
ServiceDesk Plus MSP appears generally safe, but use with caution.
JustUseApp Safety Score for ServiceDesk Plus MSP is 33.3/100.
This assessment is based on our NLP analysis of 1 user reviews.
Combined with the app store average rating of 4.0/5.
ServiceDesk Plus MSP appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for ServiceDesk Plus MSP is 33.3/100 .
This conclusion is based on analysis of 1 user reviews.
It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software.
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively.
It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team.
This app lets your technicians create, access and resolve requests from any place, anytime.
* Filter requests based on criteria such as unassigned, pending, open etc.
