ServiceDesk Plus MSP Reviews

ServiceDesk Plus MSP Reviews

Published by on 2021-06-23

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets
to help you manage your clients' IT infrastructure effectively. It has been
designed to handle multiple clients in a single Help Desk, so the Managed
Service Providers (MSPs) don’t have to juggle with multipl...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


ServiceDesk Plus MSP Reviews


  • By

    Meh

    Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.





  • By

    Decent, Needs More Work

    The app logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters. The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.


  • By

    Bad design and functionality

    The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.


  • By

    Not ready for production

    As it is this app is useless. One cannot read messages or respond to a customer if there are 10 or 15 messages. The screen will not scroll. Very basic functionality has not been tested.



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Is ServiceDesk Plus MSP Safe?

Yes. ServiceDesk Plus MSP is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 4 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.5/5 . Justuseapp Safety Score for ServiceDesk Plus MSP Is 34.2/100.


Is ServiceDesk Plus MSP Legit?

Yes. ServiceDesk Plus MSP is legit, but not 100% legit to us. This conclusion was arrived at by running over 4 ServiceDesk Plus MSP User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ServiceDesk Plus MSP Is 34.2/100.


Is ServiceDesk Plus MSP not working?

ServiceDesk Plus MSP works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with ServiceDesk Plus MSP? Report Issue

Leave a comment:



Why should I report an Issue with ServiceDesk Plus MSP?

  1. Pulling issues faced by users like you is a good way to draw attention of ServiceDesk Plus MSP to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ServiceDesk Plus MSP customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ServiceDesk Plus MSP.


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