Contact eharmony Support

by PWR71

EHARMONY IS KEEPING A CONVICTED FELON AS A MEMBER DESPITE THEIR OWN COMPANY POLICY WHICH PROHIBITS THAT. I signed up to join eHarmony on May 2. However, after reading the terms and conditions of the contract which they sent to my email, I saw that it stated that anyone with a felony conviction is ineligible to use their service. So on May 4, I requested that my subscription be canceled without going into the details, thinking that they had a 3-day cancellation policy. My request to cancel was denied, so I replied with a full explanation that I have a felony conviction and my contract should have been null and void from the very beginning because I was not eligible for their service. They have not replied and I have been unable to have my contract canceled and receive a refund since I'm not actually eligible to use their service. They are violating their own terms and conditions by keeping me as a member and they will not correct the situation.

Please search “eHarmony BBB complaints” and view the status of this complaint, as they have done absolutely nothing to correct the problem so far. I will be posting everywhere to make sure everyone knows about their fraudulent activity and am currently contacting several media contacts to spread the word. Will update with more details later.

by Deeeeeeeertne

They don’t offer a free trial because they don’t want you to see that their platform is nothing better, in fact possibly worse, than free apps like Hinge and Bumble. I requested a refund several times due to these complaints: 1) being overwhelmed by messages from “compatible” people before I chose to match with them. Just like any free app. And in here, there’s no slide to delete message option. You have to open every single one and then click again to delete AND send them an auto “goodbye” message. 2) unhappy with the overall interface and see no added value for not only a fee, but an expensive fee. And worst of all 3) I have spoken to no one on this app in the last month. And I’ve run out of matches within 15 miles (a wide span for nyc). They told me to expand my search. My criteria is pretty generous. A 12 year age span (6 above and below) and almost no other criteria other than I want them to live within 15 miles in a crowded city.

None of this was enough to be freed from my contract and my next two payments. This is a con. It’s likely the only way they’re able to stay afloat - holding on to whoever was dumb enough to sign up (such as me) for as long as possible.

by Thunderouswolf

My experience with eHarmony was like a bad breakup. So before you decide to pull the trigger on the membership make sure you understand everything up front and more importantly your area has enough people participating. I came in being hopeful because of how they’ve advertised on how different their process is from typical dating apps. However, it came with short falls. Like in a normal relationship you hope those short falls don’t become a problem so you give it a try. Don't do it. We all have preferences on who we are looking for and well when I applied my requirements my choices were very limited. I kept thinking it would get better but saw more incomplete profiles, no photos and even less of those profiles responding. I had finally given up and reached out to them for a refund for the remaining time I had on the membership. Of course like asking for divorce they said no way. For the amount of money you spend on here, really consider if you are in for the long haul before your refund period is up. Mind you the period isn’t really long enough to really understand how the application works. My current results are 15, half of that are incomplete profiles or no photos and the other half not responding. All eharmony has to say is relax my requirements. Ask yourself would you relax your requirements if you're spending that much money? This was my experience and I wouldn't recommend it.