Contact Zoosk Support

by Nunyainct

This app is the internet equivalent of finding a floating fly in your latte. The carousel feature just sends you pictures where you have to make a split decision of yes no or maybe based on someone’s looks. You get a whopping zip as to interests or intellectual acumen. And, you cannot ignore the person and move onto the next. There is no way to search for someone based on their zoosk name.
Equally awful is the encouragement of sending a heart or smile emoji. How on earth is that a message? Are we 12 years old? I’ve met a few people on the site who told me they figured out emojis or a short message were not sent by them but receive other people. The only good thing I can say about the app is that if you’re busy, it’s at least sticking your toe in the water to start going out on a few dates. And that being said, you need to meet the person right away the longer the texts drag out, the less likely you are to meet or the less likely the burger at the window looks anything like the burger on the display poster. Because of the awful carousel, inability to search people by name, I’d rate this app with zero stars if I could. I almost forgot the absurd coin options to hide your profile, see if a message was read and send a gift... zoosk should be renamed the internet dating site for socially awkward people who never matured past 12 years old....

by Josiah Miles

Want an app that tries to make money off features that are free on every single other dating app? Want to be shown the same people everyday with a line up that never changes? This app is perfect for you! Not only do they charge for their “SmartPicks” feature that’s identical to Tinder and Hinge’s “Top Picks” section that gives you a free use periodically, but they also make sure you don’t miss out on someone you scrolled over by showing you the same people every single day! Score! And if that wasn’t enough, they’ll make sure to ruin your profile by unnecessary cropping your photos and requiring you to check on them every hour to readjust them! How thoughtful! If I could make a list of best to worst dating apps, this would make last place by a landslide. Only free feature on here is unlimited likes, which is useless considering you’ll run over every single possible match you’ll get to see on here in an hour, and then just get to repeatedly scroll those same people for the rest of the time you have the app. Honestly I couldn’t wait to buy the smartpicks feature knowing you probably threw in people ive already sent a like to, and Ive already came across 7 times before. This app has so much fixing to be done, it’s a complete waste of memory on your phone.

by ShakingOffTheDust

Just wanted to share my unpleasant experience. The management care N.O.T.H.I.N.G. about their clients, even paying members. I closed a business 2 years ago, but I found out, just Friday, that GoDaddy didn’t pull down my business’s page, which contained several e-mail addresses I used in the course of conducting the business. I’ve been a Zoosk member for a few months, a paid user who enjoyed meeting lots of people. I got an error message Thursday when I tried to log in, over and over. Called Support. They told me I was banned from Zoosk. Now, I’ve never violated their rules, so it was a surprise to be banned. I asked why. All she would say was e-mail legal services. Now, I’m intrigued. So I investigate. Legal says I “had two accounts,” a huge no-no in there book. I say, “no I don’t.” They send me the e-mail address on the 2nd account. It seems someone took the e-mail from my old business account and opened an account. I tell them it’s not me, that I didn’t do it and don’t even have a password to the other account. They won’t even listen to the facts, just say “you’re permanently banned.” They were real jerks. I’d recommend anyone using their service switch to another service. These people at Zoosk are not the least bit interested in hearing any facts, they just like to walk off with your money.