Discovery app not working? crashes or has problems?

Discovery Status

Last Updated on 2024-10-31 by Discovery Limited

I have a problem with Discovery

Are you having issues? Select the issue you are having below and provide feedback to Discovery.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Discovery Problems 😠👌🔥

- Website’s ability to interact and/or capture data is below par

- App did not load any data on iOS 13

- Login interface triggers “Forgot password” link and redirects

- Keyboard shifts out of the screen

- Cannot connect fitness device

- Premiums increased way above inflation

- Rewards reduced by 10x

- Zero understanding of digital security

- Hidden and grossly excessive charges

Have a Problem with Discovery? Report Issue

Common Discovery Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Discovery app on iOS and Android devices. Solve all Discovery app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Discovery iPhone Issues and Solutions

Discovery iOS app crashes, not working, errors
Discovery iOS app network issues
Discovery on iOS has black/white screen

Discovery Android App Issues and Solutions

Discovery has errors/crashing/not working
Discovery server network connectivity issues
Discovery has black screen

Discovery iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Discovery app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Discovery app crashes or not working on Iphone (iOS):

Close and restart the Discovery app on iPhone
Update Discovery app to the Latest Version for iOS
Uninstall and reinstall Discovery iPhone app
Update your iPhone to the latest iOS version

Fix Discovery on iPhone unable to connect to server/internet connection issues::

To resolve Discovery network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Discovery black/white screen (blank screen) on iPhone:

Follow the Discovery iOS app troubleshooting guide Here →

Discovery Android App Issues and Solutions

Fix Discovery not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Discovery app issues:

Force Stop the Discovery App
1. On android, goto "Settings" » click Discovery app. » click "Force Stop".

Update Discovery to the latest version on PlayStore

Clear Discovery App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Discovery app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Discovery.

Fix Discovery unable to contact server/ Discovery internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Discovery » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Discovery » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Discovery on android.

Solve Discovery black/white screens issue on Android:

Follow the Discovery android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Discovery Limited, developers of Discovery.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit discovery+ | Stream TV Shows Website

Privacy Policy: https://corporate.discovery.com/privacy-policy/

Developer: Discovery Communications LLC

75% Contact Match

Developer: Discovery Communications LLC

E-Mail: [email protected]

Website: 🌍 Visit Discovery GO Website

53.33% Contact Match

Developer: Discover Financial Services

E-Mail: [email protected]

Website: 🌍 Visit Discover Website

About this app

Access and experience all your this app products wherever you are. this app Health: Access your membership card, find a healthcare professional, submit and track your claims, get your tax certificate and more. this app Vitality: See your Vitality points and status, track your Vitality Active Rewards goal and more. this app Card:  View your transactions and balances, spend your this app Miles in store and more. this app Insure:  Request emergency assistance, submit a claim, track your Vitalitydrive points and Active Rewards and more. this app Life:  View your policy information including financial adviser details. this app Invest:  View your portfolio (including fund balances) and request to have a document emailed to you. Members on the following medical schemes will also have access to their scheme information: MMED, Naspers, LA Health, Tsogo, TFG, Quantum, Anglovaal, Retail Medical Scheme, UKZN, BMW, Malcor, Wits  & SAB . The application is available for anyone to download, but you have to be a this app member with at least one active this app product and must register on the this app website ( app. co. za) before you can log in on the this app app. Discovery reads / writes data from Apple’s Health App with your permission. You will use the same username and password for Discovery as for the this app website. Continued use of GPS running in the background can dramatically decrease battery life. Earn Vitality points for your workouts from the Health App.