Discovery Reviews

Discovery Reviews

Published by on 2024-10-31

🏷️ About: The Discovery app allows users to access and manage all their Discovery products in one place. Users can access their membership card, find healthcare professionals, submit and track claims, view their policy information, and more. The app also allows users to earn Vitality points for their workouts from the Health App.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
53.5%

😎👌🔥 Positive experience
34.1%

🙄💅🫥 Neutral
12.4%

~ from Justuseapp.com NLP analysis of 3,397 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Website’s ability to interact and/or capture data is great

- App is fast and easy to use

- Loads of extra info

- Motivates users health wise



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

Pathetic

2022-05-22

The most pathetic and useless app when you need it. Takes forever and a decade to load, and majority of the times that you are in a shop and want to get a voucher, it just refuses to login even. Absolutely disgusted with it!!

Cant log in or connect my device since update

2022-06-23

On iOs13. Since the latest update, Discovery did not load any data, I deleted Discovery and reinstalled, upon load I cant log in to my this app app anymore, whenever I select log in, the interface triggers the “Forgot password” link and I get redirected, the keyboard also shifts out of the screen which makes it very difficult to access, I luckily had keychain activated or I would not be able to enter my details at all. As a result of the failure to log in, I can not connect my fitness device either. Please assist or update Discovery as soon as possible.

Disgusting

2022-07-24

There is no low this company wont sink to. Watch carefully as premiums are increased way above inflation, rewards reduced by 10x. this app also has zero understanding of digital security. The fact that they even try to run a bank is incomprehensible. Speaking of their bank- go check out all the hidden and grossly excessive charges.

Buggy App Poor Experience

2022-08-25

Discovery tries to be much more than it really is. Very very slow to start, with frequent startup crashes. Slow and clunky to use with very poor navigation. Behind the scenes this app keeps on changing the exercise points awarded for certain levels of family accomplishments without any notification or explanation. This could be so much better.

Confusing

2022-09-26

Discovery and website don’t answer questions about the vitality points system very well like they say I get 24% cash back on healthy eating but don’t say what I need to do in order to increase that % . That’s just 1 example It’s mostly the fault of the vitality rewards system being so complicated!!

App is just too slow to load points

2022-10-27

App is just too slow to load points.

Mr

2022-11-28

More attention needs to be aimed at improving the Vitality app especially when uploading. Very very slow and need to do it several times manually. Why can’t it be done automatically like other apps. When you try and try and give up, you lost the valuable points

Poor Developers

2022-12-29

Discovery has too many floors and backend bugs. I’ve logged two calls with Vitality and a a month later they are still not resolved. this app, probably, you need to change your developers. Discovery is tainting your image. I shudder to think of the experience with your banking app!???

Sometimes hard to navigate

2023-01-30

At times it’s difficult to navigate Discovery . Main items are only found a few levels down.

User Experience

2023-03-03

Finding things that I am looking for is not easy. The user experience can be improved greatly.

Make a button!

2023-04-01

Discovery needs to have an easier way to submit vitality points and not refer you to the website.

Review

2023-05-03

Preferred Discovery how it was, the new interface is not as user friendly! The devices are not syncing as often and it is difficult to find the syncing options. Wish I didn’t have to see the rings for car insurance ect as it is not applicable to me and makes the interface look busy and confusing

Good but

2023-06-03

Generally a good and helpful app. Touch ID works only off and on and somewhat confusing menu.

Time to load

2023-07-05

Discovery is very useful but it takes longer to load than in the past. iPhone 8 with 64 GB.

Discovery App

2023-08-05

App Always Takes Plenty Tries 2Upload Activities, Steps Are Mostly Wrong (Always Less Than Health App)! Sometimes it Doesn’t Read Heart Rate, Which is Just Rediciolus, as this app Only Wants Heart Rate Workouts! Upgrades on App, Just Complicate Life, App 2017, Was Perfect!

Works well but too slow

2023-09-06

Logging in and transitioning to different screens is painfully slow. Stops me from exploring other screens

Discovery-Vitality-App

2023-10-08

Honestly very happy with this Medical aid, Vitality and Discovery it self. Discovery is fast and easy, loads of extra info and it really motivates you health wise. Great App!!

Adds another dimension to your daily routine and wellbeing

2023-11-08

AddsThe website’s ability to interact and/or captureAdds data is below par and does not instill confidence.

Unreliable

2023-12-10

When it works it is great, half the time there are issues

Awesome

2024-01-10

Definitely worth 5 stars and definitely one of the better Apps. So much information in your pocket!! Now i dont have to log onto my computer everytime to get the info i need...thanks so much!!!!



Is Discovery Safe? 🤗🙏


Yes. Discovery is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 3,397 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Discovery Is 39.0/100.


Is Discovery Legit? 💯


Yes. Discovery is legit, but not 100% legit to us. This conclusion was arrived at by running over 3,397 Discovery User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Discovery Is 53.2/100..


Is Discovery not working? 🚨


Discovery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Discovery? Post a Review




Features

- Access to Discovery Health: Users can access their membership card, find healthcare professionals, submit and track claims, get their tax certificate, and more.

- Access to Discovery Vitality: Users can see their Vitality points and status, track their Vitality Active Rewards goal, and more.

- Access to Discovery Card: Users can view their transactions and balances, spend their Discovery Miles in-store, and more.

- Access to Discovery Insure: Users can request emergency assistance, submit a claim, track their Vitalitydrive points and Active Rewards, and more.

- Access to Discovery Life: Users can view their policy information, including financial adviser details.

- Access to Discovery Invest: Users can view their portfolio, including fund balances, and request to have a document emailed to them.

- Access to medical scheme information: Members on specific medical schemes can access their scheme information through the app.

- User notes: Users must be a Discovery member with at least one active Discovery product and register on the Discovery website before logging in to the app. Continued use of GPS running in the background can decrease battery life. The app reads/writes data from Apple's Health App with the user's permission.

  Customer Service/Support
Developer:
Discovery Limited

Contact e-Mail:

Website: