RR app not working? crashes or has problems?

RR Status

Published by Recovery Record on 2023-11-10

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Common RR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RR app on iOS and Android devices. Solve all RR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RR iPhone Issues and Solutions

RR iOS app crashes, not working, errors
RR iOS app network issues
RR on iOS has black/white screen

RR Android App Issues and Solutions

RR has errors/crashing/not working
RR server network connectivity issues
RR has black screen

RR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RR app crashes or not working on Iphone (iOS):

Close and restart the RR app on iPhone
Update RR app to the Latest Version for iOS
Uninstall and reinstall RR iPhone app
Update your iPhone to the latest iOS version

Fix RR on iPhone unable to connect to server/internet connection issues::

To resolve RR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RR black/white screen (blank screen) on iPhone:

Follow the RR iOS app troubleshooting guide Here →

RR Android App Issues and Solutions

Fix RR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RR app issues:

Force Stop the RR App
1. On android, goto "Settings" » click RR app. » click "Force Stop".

Update RR to the latest version on PlayStore

Clear RR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RR.

Fix RR unable to contact server/ RR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RR on android.

Solve RR black/white screens issue on Android:

Follow the RR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Recovery Record, developers of RR.

100% Contact Match

Developer: Recovery Record

E-Mail: [email protected]

Website: Visit RR Website

About this app

Recovery Record is the smart companion for managing your journey to recovery from eating disorders including anorexia nervosa, bulimia nervosa, binge eating disorder and ARFID. Use for self-help or link with your treatment team's Recovery Record Clinician App to stay connected, co-manage recovery and achieve your goals. Get started today by replacing paper diaries with the discreet and easy mobile App that connects you with the support you need in the moment you need it. RR is also intended for people with general eating, weight and shape concerns. Looking for the Recovery Record Clinician app?