MyViapresse Status

Last Updated on 2020-10-13 by Vialife

I have a problem with MyViapresse

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User reports:
No current problems

- App crashes frequently on os6.

- Subscription does not show in the app.

- Subscription length is continually shortened.

- New and unread editions do not appear.

- Development team has a poor attitude towards feedback.

- Downloaded magazines self-delete immediately.

- App causes perpetual "Loading" screen and deletes library.

- App launches but closes automatically, making it impossible to view purchased magazines.

Common MyViapresse Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MyViapresse network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MyViapresse App
1. On android, goto Settings » MyViapresse » click [Force Stop]

Clear MyViapresse App Cache and Data:
1. On android, goto Settings » Apps » MyViapresse » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyViapresse.

On android, goto Settings » Apps or Manage Apps tab.
Click MyViapresse » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyViapresse » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyViapresse