Contact My Passport Wireless Support

by InHhitomi

Goes offline all the time even though it gives all indication that it is still online. Photos of my child are not accessible. Not user friendly at all and if you want to put a bunch of photos on it while using a very strong wifi connection, you will still be waiting 30 minutes for it to complete.... that is if it doesn't crash and force you to start all over. At that point you don't know which photos where uploaded and which were not. So, you end up with duplicates and navigating the photos to find the one you are looking for is so frustrating because the interface was designed by computer programmers and not people that have to use it. Tiny thumbnails that you can't figure out if this was the one where she had her eyes closed or if the other one was. No way to see until you fully download it. Overall just a frustrating poorly designed waste of money.

by MelodicApex8

Had my MyBook Live Duo for years, and for the last few years I can’t access it from the apps meaning I have no remote access. WD mishandled the conversion to MyCloud and all apps are useless, only new devices work and they aren’t very good unless at home.

I really do miss it working! I could back up my devices like cell and PC, I have several at home and at parents, and some at in-law for multiple back ups and they too can have access. Now everything is manual and with Windows 10 it’s just awful. Everyone forgot about the end user.

UPDATE: In fact, steer clear completely. WD will create new tech and apps and sites and delete your accounts as well as login info all while making it impossible to move docs off the drives. They will render all equipment useless and you will be forced to start over. Get a real server and toss this garbage to the trash before you’re stuck.

by A-user-38859

This app used to be alright and I used it to make local backups of my pictures. However, recent updates have ruined it. The app is no longer able to work locally and requires cloud access to be enabled. Not only does it fail to work locally, but if you have cloud access disabled and try to use this app, the APP WILL ENABLE CLOUD ACCESS without your consent and in the background. I kept noticing cloud access was somehow being re-enabled and I traced it back to this app. My network is configured to drop all incoming/outgoing WAN traffic to the mycloud, so I was never in any risk of it actually being public, but they fact that the app enables cloud access hidden in the background is disturbing. Without the ability to use this app locally-only makes the entire MyCloud along with this app useless junk. I suggest everyone look into Synology for the functionality that MyCloud used to support.