GMX Cloud app not working? crashes or has problems?

GMX Cloud Status

Last Updated on 2024-01-09 by GMX GmbH

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

66.7%

Connection

33.3%

problems reported in the last 24 hours

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Common GMX Cloud Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GMX Cloud app on iOS and Android devices. Solve all GMX Cloud app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GMX Cloud iPhone Issues and Solutions

GMX Cloud iOS app crashes, not working, errors
GMX Cloud iOS app network issues
GMX Cloud on iOS has black/white screen

GMX Cloud Android App Issues and Solutions

GMX Cloud has errors/crashing/not working
GMX Cloud server network connectivity issues
GMX Cloud has black screen

GMX Cloud iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GMX Cloud app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GMX Cloud app crashes or not working on Iphone (iOS):

Close and restart the GMX Cloud app on iPhone
Update GMX Cloud app to the Latest Version for iOS
Uninstall and reinstall GMX Cloud iPhone app
Update your iPhone to the latest iOS version

Fix GMX Cloud on iPhone unable to connect to server/internet connection issues::

To resolve GMX Cloud network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GMX Cloud black/white screen (blank screen) on iPhone:

Follow the GMX Cloud iOS app troubleshooting guide Here →

GMX Cloud Android App Issues and Solutions

Fix GMX Cloud not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GMX Cloud app issues:

Force Stop the GMX Cloud App
1. On android, goto "Settings" » click GMX Cloud app. » click "Force Stop".

Update GMX Cloud to the latest version on PlayStore

Clear GMX Cloud App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GMX Cloud app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GMX Cloud.

Fix GMX Cloud unable to contact server/ GMX Cloud internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GMX Cloud » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GMX Cloud » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GMX Cloud on android.

Solve GMX Cloud black/white screens issue on Android:

Follow the GMX Cloud android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GMX GmbH, developers of GMX Cloud.

About this app

The GMX Cloud offers you a professional, free cloud solution. It is equally suitable for file backup and for sharing large files - e. g. photo galleries - easily and quickly. Thanks to the highest security standards, the GMX Cloud is virtually indestructible and, as a cloud that’s “made in Europe”, it also meets the strictest standards of data protection.