Contact PayPal Zettle Support

I just tried switching back to PayPal from square, big mistake. I was a PayPal here customer since 2008, then the pandemic hit so I was only using square. I recently added PayPal back to the mix to have two readers at the desk to check out gift card sales. I was on the phone for 1.5 hours and 6 customer service reps to return the brand new Zettle equipment to refund my credit card. It’s like speaking to a wall, by the way if you don’t know already they are phasing out PayPal here to replace it with zettle. I was selling gift certificates and I had the receipt to show them plus it was purchased on site with a chip credit card. They wanted me to call the customer, and what ruin his Christmas gift and call PayPal and tell them he bought a gift card here. So in the end you are allowed $300 per month to reestablish or establish a relationship and your business habits. If you can afford to live on $300 a month for the next few months I would say hats off. I cannot, sticking with Square no issues and more reliable. I use stripe for my spa software and they didn’t hold my money for ransom either. Should be PayPal mettle because the mettle in your affairs.

Please don’t advertise that Zettle works on the iPhone 8 Plus. It just doesn’t. Was told it was a known issue and that they would follow up with me. After two months of no reply, I followed up and Marty (the real MVP) helped me figure out there’s a bug that keeps Zettle app from connecting to my location services and my Bluetooth, even though both are on. Since I’m not going to go buy a new phone when this one works just fine and Zettle just blames Apple, I’ll have to go to a competitor. Why advertise that Zettle works on iPhone 8 Plus when it doesn’t? Wasted my time and money and damaged my relationship with this brand. Worst part is, they won’t give me a refund until they have their Zettle card reader in their hands (return label is on the way.) If only PayPal wasn’t such a behemoth and had more people like Marty who were actually trying to help. But if tech support doesn’t have a solution, they don’t have a solution.

This seems like a cool platform and seems like an answer some of the questions and things I’ve been sending to PayPal over the years, but there is no easy way that I see of simply transferring everything you have in PayPal here To Zettle. Is it allows you to import from a Excel file, but there’s no way to export your items from PayPal Here... this is simply a software addition that people can make happen probably in 10 minutes. We used to be able to see our full PayPal here catalog from the PayPal website until PayPal redesigned their entire site. Now we’re stuck only using the point of sale from an iPad. I’d like to try out Zettle, but I will wait until PayPal put some form of transition that easily into both software’s, otherwise there’s no way I’m spending any money to have someone reset up an entire new point of sale that’s with the same company when the company (PayPal) can simply set up a way to transition. We have over 75 items in PayPal here, this would take numerous hours if I had to pay someone to do it manually.