Michaels Stores Reviews

by #BabyHiss/Meowzer

Horrible!! I tried to cancel an order five minutes after I ordered it, and they have nothing on MichaelsStores to be able to do this. Even on the website for Michael’s, there’s no place to cancel an order. I even called customer service five minutes after I placed the order, and they could not cancel it as well. They say they can only cancel curbside pick up, but cannot cancel an item that’s going to be shipped, even after five minutes that you place the order. I explained to them that I thought everything was coming from curbside or pick up from the store, and I didn’t realize a portion of the items were being shipped. Then they told me that you can cancel the order within an hour after placing it. I explained to them that within the hour I did cancel it, and they would not allow the cancel to go through and that it was not possible for items that are being shipped. I even called the store that’s shipping it, and they said they cannot cancel the order, even though they have not even packaged it. I have been on hold for over an hour calling back-and-forth, and still no results. Horrible app, horrible customer service for the 800 number too! Horrible horrible horrible!

by Ksboo

So I ordered online from our local store yesterday, May 28, 2021. I received a text confirmation at 11:15am that my order had been received and they will notify me when it’s ready to pick up. Well it’s now 8:15pm May 19, 2021 and I just got off the phone with the manager. This is how that conversation went down. The first person who answered the phone answered it by saying welcome to Michaels, this is (name given) how can I help you? I asked if a manager was there and could I speak to them. She said yes one moment. I waited a little while, not long then I heard a voice say hello? I said hello, is this the manager? She replied yes. So I asked her what is your name. ( Why did I have to ask a manager this?). She told me her name, then I asked about my pick up order I ordered yesterday but never received notification it was ready. The manager put me on hold and went to check my order. After a bit she came back on the line. Oh my gosh she told me they were in the middle of a reset so they didn’t get my all my order pulled. WHAT? This is the 3rd time I’ve had issues with the store not getting my orders pulled or shipping to the store and the store never calling me to say the order is there. I’m done with Michaels for awhile. MichaelsStores is ok but it’s nothing without customer service.

by Disapointed Online Buyer

Do not buy online from Michael’s even if it’s an item that is only available online. If you make an error on your online purchase they will not do anything to assist you and say their system cannot change or cancel an order unless you contact them within 30 minutes. Yes 30 minutes of your order. Because of their app being difficult to use I purchased for Christmas trees online which were not available in stores and only found out that I erroneously ordered four because we checked the bank statement a couple hours later. Upon calling them the same day they told me their system would not allow them to cancel the order because I did not call within 30 minutes. This is not customer service whatsoever. Given the current state that we are all dealing with Covid, financial stresses, Christmas stress, etc. You would think that a corporation as large as Michael’s would have some flexibility in order to satisfy customers who clearly made an error in their order and it was not a situation of buyers remorse. Never and I repeat never buy online from Michael’s unless you are sure within 30 minutesThat your order is 100% correct.

by Jaldcnajaowkdnzsn

I want to love having Michaels at my finger tips. I want to be able to spend way too much on crafts and get in trouble with my partner. Instead, I find MichaelsStores so frustrating I almost never make a purchase. I like to favorite a bunch of items and then go through at the end to decide what to purchase. To favorite an item, I have to click on the item listing (I love apps that have the favorite option on the corner of the product thumbnail for convenience), scroll down after waiting for the product page to load, and select favorite. Then it takes me from the product listing to my favorites page. If I hit back to return to the product page and continue my search, it automatically removes my favorite and thus undoes all of my work. If I want to keep my favorited selection, from my favorites page I have to re-enter my search parameters and begin my search all over again from page one.

Please, for the love of crafters everywhere, just make MichaelsStores more user-friendly. I taught myself how to design websites and this is the very first thing I have to work out for clients. The easier customers find your website or app, the more money they will spend.

by Skaldlglf

I love Michaels as a store, but their mobile app and their customer service on their website is awful. I am a michaels rewards member, give my phone number every time I am in the store, but can never log into my michaels rewards to check my rewards. On the mobile app, there is an option to “sign up” for rewards but NOT a “sign in” option. I already have an account, so I don’t want to sign up. When I type my phone number I to sign up (because that is the only option) it says the number is in use, but doesn’t give you the option to sign in. I asked in store for help and they said they didn’t know and dismissed the issue. I went online to their actual website and tried to email customer service, but when I hit submit, it goes no where and it won’t send. I also got an email this morning with a coupon, but when I clicked “get coupon” it took me to a page that did not have that coupon on it. This all needs to be fixed and I’d like to be contacted to fix my rewards, since I can’t get help on it any other way apparently.

by Dissatisfied Shooper

I attempted to place an online order this evening, but I was unable to apply the rewards voucher I received in an email and that voucher expired tonight. I called Customer Care and a representative named Maria attempted to help me to apply the $15 voucher to my order. After being placed on hold several times, for several minutes at a time, Maria told me there was no record of my account and I needed to open an account. I told her that I regularly got emails about my rewards and I am able to view my account in MichaelsStores . She was not able to help me so I cancelled my order. A few minutes later, I called Customer Care in the hopes that a different representative could help me. Patricia also tried to help but said she was unable to. She suggested that I reorder and apply the voucher. I reordered and this time there was a place to enter the voucher #, but when I did, it said the number was not valid. Why bother having an account and accruing rewards when they cannot be used. Michaels account and app are not useful at all and are actually quite frustrating! I will do my craft shopping at aHobby Lobby from now on.

by Valekenna

I guess theyre struggling to keep up with other stores that offer pick up or curb side pick up because it really needs a lot of work.
Theyre inventory is wrong because when i tried ordering a cart in a color that it said they had the after being in the actual store that same day and seeing they didnt have it, it said that they did in fact have it. After waiting 3 days for my order to be ready for pick up i get there and they just gave me whatever color that they did have and not the one i ordered. Then after asking if i wanted to do a refund and me saying yes she told me to wait for her to check out the next two people in line even though i was in front of them?? The whole process was a huge waste of time. I asked if i were to try again after they get their truck if they would give me the wrong color again if they didnt have it still and she said yes. Whats the point of trying to order things online then id rather them cancel the order if they dont have it instead of making me think they have what i actually want.

by Kperchal

I actually really love MichaelsStores and have used it often in the past. However today I went on to MichaelsStores and add items that say they are I stock at my pick up store so I loaded them to my cart and attempted to pay. I received an error that said card cannot be verified. Thought I did something wrong so I tried to cash out several more times and then was kicked and my cart emptied of all my items. I called like the error message told me to it didn’t specify a number or where to call so I called my store and was rather rudely told to call the 800 number for help. I then called the 800 number and was asked about 15 times to (slight exaggeration) repeat my email address so they could look at my account. Then I was told that the reason my card couldn’t be verified was that items in my cart were not in stock. Really? That’s an odd error message for out of stock items. And why does MichaelsStores /website tell me that these items are intact in stock at my location?? What a waste of my time!!! She kept telling me the same thing and I finally just said thank you and hung up. Don’t waste my time. If the items are not in stock then be sure your site it up to date. And if that’s really the reason I couldn’t purchase my items then say that. Don’t give a random error that makes me think something is wrong with my card!

by AFictionalWriter

I love Michaels as it has a bit of everything I enjoy doing but MichaelsStores needs work. Whenever I look at an item and go back to the previous page, it kicks me all the way to the top of the page. It doesn’t matter if what I was looking at previously had been towards the bottom; I end up all the way at the top regardless and have to scroll all the way down again. This might be fine if I was only using MichaelsStores like once a month. Also, I recently made an online purchase. It took a couple days for it to be updated that it had been shipped. However, whenever I go to click the Tracking button for the items the button doesn’t do anything. When I tried tracking it through the email Michaels sent me it brought me to the UPS tracking page. But the tracking number wasn’t correct apparently. It wasn’t until today, a week after I placed my order, that I discovered that it’s actually USPS sending my order and only because I get daily emails on what is being delivered by them to my house. I understand the wait times are ridiculous right now and I have no issue waiting since I wasn’t in a rush to receive my items. I just wish the information they gave me was accurate and useful.

by Smurfetteforlife

I had to drive quite a distance( 30 minutes) for some poster frames that you had on sale. I bought 3 online no problem. The store had them waiting for us. However one of the frames they gave us had a broken corner which I would have thought would have been checked. While there my husband and I went to see if they had another particular size which they did. The problem was it was in the wrong price slot and not even part of the sale. The cashier was extremely friendly and tried to be helpful but the manager she was communicating with was not wanting to be helpful at all. After all of the issues came to a head the manager finally came up she came across as very put upon to have to help us or make any concessions with us. At the end I took the frame with the broken corner back to her and explained I wanted to swap it for one not broken. I even apologized for the difficulty of the pricing issues and she basically told me I was wrong and blew me off. I don’t think I will ever return to that store again. I would not ever recommend the Shawnee Mission store to anyone.

by Theresnome

The search engine on MichaelsStores and online is horrible. Usually putting in the SKU number would render the exact same item as the number, but that doesn’t work anymore. And even if you search for the item by some reasonable terms, MichaelsStores rarely shows up with that item, even if you know it by name/collection or know where it’d be located in the store. Sometimes stuff in the store isn’t even online. This is all if you can even get the search bar not to automatically delete what you typed upon opening it.

Regardless of any of those things, it has so many popups and other banners on MichaelsStores when you’re trying to show the cashier the coupon, that makes it neither a fast or easy checkout. The website isn’t much better either. The best thing MichaelsStores is for is having the rewards card easily available for the cashier to scan.

But really the search engine needs a LOT of work and no one needs a thanks for shopping at michaels popup when they’re trying to leave the store.

by Kjanedoe

I have never written a review on apps before but this has me FRUSTRATED! With what’s going on and not being able to shop in-store at Michaels, I decided to do curbside pick-up. MichaelsStores was fine the first order, HOWEVER, the service was poor. I was given the wrong item and didn’t realize until I got home, had to call and let them know and they told me to return back to the store and exchange it. The manager had to come out and verify. At first he said it’s the right one, but I told him it’s not, he then read the serial numbers and finally agreed that someone had given me the wrong one. Smh! So that was that, but currently I am trying to place a new order and MichaelsStores keeps crashing on me. I have to constantly exit MichaelsStores then go back in every time I add an item to my cart. It is frustrating me to the point where I want to call the store and place my order that way! Please fix this issue! Due to the circumstances I have to order online, otherwise I would’ve went in-store!

by Popatop15

I'm currently running iOS 13 on the iPhone 11 Pro Max, and MichaelsStores constantly spams an alert stating there was an issue that had occurred. It pops up several alerts layered on top of each other about 10 times. It will do this every time I open MichaelsStores , and it is not fixed until I completely reinstall MichaelsStores . After I reinstall MichaelsStores it is fine for a few days, and then it starts again. This is particularly annoying because I work at Michael's and use MichaelsStores quite often to help customers locate something I'm not sure if we have or not. Finally, the pop-up that thanks you for shopping at Michael's is annoying considering it waits a good minute before actually appearing. I'll be in the middle of searching something, it's just like "boom in your face." Load times are also a bit slow.

Other than that I love the fact that item locations are included on MichaelsStores with a map. That's amazing. MichaelsStores has a lot of potential!

by 6754qwert

At best average. Let’s see, sometimes when you go to a product detail to try to buy it there is no back button (sometimes there is). Even when I filter to pick up only and my store is set I’ve just spent 20 minutes trying to find some paper only to always get out of stock in my store. I can understand the out of stock but I’ve given the store and limited the search to store stock. Apparently it’s potential stock. Grrr. Then to add insult to injury some of the product detail pages come up with no back button on the top and I have to restart the entire search. Why am I doing this? When I ordered last week for pick up something was out of stock, understandable that the inventory might be sold between the time I placed the order and when it was pulled. I thought I could get by without it but my options at home aren’t working as I’d hoped so I was going to buy more. After the amount of time I’ve invested in searching only to find nothing I don’t think I’m going to continue the search at Michaels and I’ll try another store

by TheGarz82

Placed an order, was missing a set of beads, 1st rep very understanding and sent out replacement, which has yet to arrive.
Noticed 2 days later that some of the other beads of a $96 order were now on sale. Called back and was told that they could not refund difference because I missed calling by one day. What? You can clearly see when I ordered and when the sale started. Ok...
So, I had placed another order on Saturday and the item that I ordered had gone down by $2.40 and I had ordered 2, so I called back again, and was told that I had to wait until I received the items and if it were still on sale I could call back and get an adjustment. Oh heck no! So I insisted that he put in for the adjustment, that it may take well over a week to arrive. So then he takes his time verifying the difference, adding the difference because I ordered 2, but informed me that he could NOT refund the tax on that amount! ???
I REFUSE to go into the store as I am severely compromised and highly susceptible to this CoVid, or so I am told. So I have not left my house since last March, so I rely on everything being delivered. But if this is the kind of thing I can expect as far as customer service, then there are other stores that would be happy to have additional business.

by Kalgal2

About a year ago I downloaded MichaelsStores and at that time got emails in English as I asked for. Before Christmas, they started coming in French, which I did not request, or cannot read! I contacted the company more than once, since this became an almost daily thing in my email. Was assured it would be fixed, but to wait 10 days or so. Well...here it is August and I am still getting them in French! I deleted MichaelsStores . Didn’t help. Have downloaded MichaelsStores again to see if it helps. Sad to have this complaint. I live in Montana. Although it borders Canada I seldom have gone there and never studied French in school. Luckily we have a Michaels store in town, and shop there often, but sure would like to be able to read the emails!

by Tomgreen48

I had a problem with my sign in today and was locked out of purchasing with Michaels.
I called your help line and the woman who helped me was pleasant and courteous and avoided stress for me. She immediately found my problem and resolved it.
Thank you Michaels for having a love person to contact for any problem rather then being sent to a recording. This shows that Michael does business for the customer and shows respect for your customers. Today too many business’ leave customers frustrated when having someone like I spoke to today was actually a nice experience as she walked me through easily to resolve my problem. Let me add that after getting a message that said I was locked out I was ready to not shop Michaels any longer. The one suggestion I would add is that a message telling customer that a live person can help them if they have any problems would result In many more happy customers.
Thank you n Happy Holidays. Please thank the woman that helped me today.

by Kat Time

I have shopped at Michaels for years. You have a wide variety of products. I can always find inspiration for my next craft. Your sales are great as well your coupons. I really appreciate the fact that you offer curbside pickup during covid. Many of us are at home more or quarantining, and being able to keep busy working on something has made this all of this easier and more bearable while keeping safe. . I have used curbside numerous times since March. The process time is very quick. And the workers are always very courteous when bringing things out. Hobby Lobby unfortunately does not offer curbside, and it feels they are not appreciative of their customers or in tune to the value they could be offering. Thank you so much for being the craft store we can count on.

by Lawsadriana

I got MichaelsStores right after it was released. I remember having MichaelsStores in my phone and the cashiers at my store unaware of MichaelsStores : meaning -> I had MichaelsStores before they knew it was out. MichaelsStores is easy to use. You can create a wish list and keep track of the items you’d like to purchase. MichaelsStores also connects to your Michaels Store using your location and you’re able to 1) easily located your saved items in the store using a “store map”; 2) know if your store has your item; 3) You can scan items at the store and read prices. The only time the scan didn’t work was if the item was on clearance (for that use the store scan reader): 4) find your Michaels rewards barcode. Just present the barcode to your cashier at the register and they scan it as an item. That way you don’t have to type your phone number for the rewards. Summary: MichaelsStores is just wonderful! I haven’t had any issues w/ MichaelsStores since it’s release (2018). Definitely recommend MichaelsStores .

by Dillon The Villain

Dear Michael’s,

I have a favorite route I always take while visiting and going through you as well as finding all your products ideal and on sale every once in a while! Your business is as greatest as ever! I wonder if you could also sell murals, postcards, greeting cards and pictures of any type just like the puzzles. There can also be paint of every color for automobiles; for a wedding couple, for favorite characters and for a catchphrase! Do you ever sell the normal-sized canvases single-amounted? I guarantee there might be a machine that can allow anyone to create anything just like Photoshop. There may also be props for a train table (I am starting one already)! Would you also be willing to make images on clothing with a string weaver and applier? You can even make a brand icon with yourself on it! I enjoy new experiences!

Your greatest customer, Dillon Parker Johnson.

by It'sSals

Michael’s is a great store for all creative and hobby supplies but MichaelsStores needs to improve big time!!
1. Hardly anything gets added to the list. I understand a lot of items may be either available at store and not available for online purchase and vice versa but it should at least get added to the list for reference and future buys.
2. Browsing takes a lot of time as items don’t load quickly.
3. Lots of items have just one picture. It helps to see multiple pictures that includes packaging, descriptions and just the image of the item to check what’s the size or how exactly can it be used.
4. Reviews from customers could include pictures that they would like to post after trying the item they bought or in case of a negative feedback.

by Andidanie

Every time I try to use MichaelsStores , I try to click on coupons and get the spinning wheel for a millisecond then nothing. Try to sign in: get the spinning wheel for a millisecond then nothing. Can’t get the coupons until I set my store. Can’t set my store until I sign in. I’ve literally been having these issues for years now. Even when updating to the most recent version.

Have posted a review in the past, still the same problems. And the person that responded to it acted like we were best friends and told me I have to down load the coupons before I go in to the store (because I can’t do it IN the store, because the “Michaels Guest” WiFi is awful. Terrible customer service. I spend a lot of money at your stores, and these issues are beyond frustrating.

by Rawrawrrawr231123

You’d expect MichaelsStores to update when you enter info online. I’m specifically referring to signing up for the rewards program. The program is virtually non-functional on the phone app. You can make an account, but you can’t add the rewards program and even when you finally figure out how to do that online the info won’t update in MichaelsStores . I would sign out of MichaelsStores except there is no way to do that either! It is easy to browse items in MichaelsStores (hence the two stars) but I’m u sure why I’m not getting additional functionality with the rewards part since who would want to sign in online when you go to the store? MichaelsStores is a hold over of its original form and was not updated properly to take its true purpose.

by AllAboutEvents

The Add to List function doesn’t work, just gives an error message “No Records Found” and doesn’t have a way to create a list when you try to add an item. The share feature doesn’t work and MichaelsStores freezes a lot when you move from page to page. Its really only good for purchases and to get the coupons, but only if your set MichaelsStores to be used on cellular as well as WiFi, otherwise you won’t be able to access the coupons in the store.
I also really don’t understand “rewards”, since all of the coupons seem to be the same for everyone and there are no points apparent.

by Jordyn🤓

MichaelsStores is really great! It’s very helpful when figuring out what isle you need to go to or to figure out if they sell a certain art supply. They also give you very good coupons! There are often deals and you see it right under the “buy online” option and it shows you what the deal is, if it’s only accessible online, and even will tell you if certain items are only available online or out of stock. Although, there is an issue. the problem is MichaelsStores has random issues having your item lists don’t load. I try to access my list and it has a pop up that says “Alert! Not found.” Then I hit “ok” and it makes my list blank when I know something is there. This alert also pops up for trying to access my coupons / card. It’s very difficult and frustrating. I’ve restarted my phone, everything. It just doesn’t work.

by DebraJo Jo

Thank you Michaels- Love the extra savings with the coupons!! Overall a great store here in Ft. Smith for a smaller store 💜.
Super Friendly people who are always most helpful - even when my questions are elementary.. or when I need directions & it’s right in front of me 🤣🤣
( I do wish it was followed a bit more on what most of us are doing as far fluid & pouring paints , because that sends me to other stores 😏. Extreme Sheens, Color Shifts & white Deco Art Satin Enamel.. hint hint. I did order what was available online this time to be loyal tho)

by Eva-aka-Lullaby

I am an artsy person and I love using MichaelsStores as it makes things much easier for me when I want to make purchases. I love having the coupons right there and also knowing what aisle my items can be found in. My one issue is that in recent months, I’ve been getting an error message that reads “ Sorry something went wrong, but we’re working on it. Please try again later”. It will appear multiple times and then ultimately MichaelsStores will not work. I’ve uninstalled and re-downloaded MichaelsStores multiple times. Usually it will work for a little while and then I have to uninstall it again.

by Ismellroses

Happy Update: I deleted MichaelsStores and reinstalled it which worked like a charm. For how long, not sure ... but I’m much happier now! Will remember this fix!!

MichaelsStores is super unstable and currently useless. I browse on my phone to your website with Safari or Chrome but it’s not as fast or seamless as MichaelsStores used to be. I can get your coupons and to my account, my favorites, and check inventory on items I want to buy in store or online. Hurry up with a fix please. Worst time of year to go down. Using latest iOS version on iPhone 8+.

by Machenaudn

Michaels is probably my favorite store. I started doing crafts and baking two years ago and I really enjoyed it and I started to watch videos. But I didn’t have the supplies so my mom took me to michaels and I had just found my happy place.
This store has so many products and has coupons all the time so you can save money.
Also MichaelsStores is really organised with the categories and all that, I’m really loving it.
Every time I need something for crafts or baking, I go to michaels and I ALWAYS find what I need, always. It makes me really happy to go there and you know, finding everything you want and love.
So good job and the only thing I would change is that some items are a little expensive

by Bootsy57

My app has not been working for over a month. Every time I click the icon, MichaelsStores comes up, then a banner appears on the screen saying, “we’re working on app, will be fixed soon”. I’ve got the 9.2 update installed. I’m also not receiving my coupons in my email. Occasionally they will come in to my ‘junk’ mail. Last issue, I’m not receiving any mail coupons. I know all of these exist, because I used to get ALL of the above!
I check daily, because I’m an employee with Michaels. I LOVE MY JOB!!!!!!!
I’ve been a rewards member since I started in 2016. I hope you can help me because it’s difficult to get ‘sign ups’ when I can’t get any of the rewards myself.
Thank you for your help, I really appreciate it!
Shelley

by Barbib3

My husband was trying to order my Christmas present today online and had problems with our bank card and our bank blocking the purchase due an online fraud attempt. After spending several hours on phone trying straighten problem out with our bank the purchase still would not go through. I ended up calling Michael's customer service and speaking with the nicest & very professional customer representative. She took care of the multiple transactions and ended giving us a 50% coupon towards the purchase for our inconvenience and multiple attempts with the transaction. I was very pleased with the customer service from Michael's. Thank you Michael's!!!

by Nicky Flores

As much as I love Michaels store, the Mobil app seems a bit useless. Why can’t I see my order history? And even the one that comes up.... only one item, and I can’t even see details. If I call the automated systems prompts you to request a text link for a “virtual experience”.... there no experience at all... you click the link ... and nothing. Super frustrating ... I can make a “shopping list” on my phone. My rewards don’t show up, and coupons either...I don’t know what more to say about it.... :(