Stradivarius - Clothing Store Reviews

It was my first time buying from this brand and my experience was horrible. I tried returning some of the items because their sizing wasn’t correct but I wasn’t able to return anything because their system has a problem and won’t process returns. For 5 days I tried contacting customer service and no one would reply. I send emails but nothing could be done because according to the email I received, the email box for this app is full and could not receive my request. I can’t even find a phone number on Stradivarius to contact them. This is the worst customer service. It isn’t worth buying anything from them.

Why many bad reviews? I haven’t purchase anything but I like why so many bad reviews for all of these online stores???? I like to know What the stores are doing that seems to be their fault!!! Because from my understanding I’m seeing a great amount of 1 Star ⭐️ only given only to give leave a Review that isn’t good at all!And I have 3 half to be fair. What’s more important to make money one time, or to make money continuously and maintaining maintaining clients for good ?

You can't buy from the application, whats the point

Hey, love your cloth and visual navigation.

What I would improve:

• payment method! I couldn’t input 16 digits card number. Allow input only 14!

• the name of color for item on product page. Now it can be seen only when item added to cart. When I browse I want to not only see, but read name of the color;

• images not always uploading quick or at all. I feel that your navigation is very image heavy, but it’s slows down browsing experience

• search field animation is distracting.
It is inspirational move but when user coming there with goal I feel that hint should me minimalistic. It took me a while to concentrate back on my goal, I was staring to animation for few sec.
But - very creative!

Anyway, love your cloth and app visual style and hope my notes was helpful to improve user experience 🤗

Tatyana

I put several orders and I been having trouble for the past month. They send me an incomplete order. The next order never arrived until now (after 1 month) and I wanted to return some shoes and they never send confirmation back. I’ve been calling but they say they are fixing the problem but it has been a month! I am so sad because their clothing is so cute but they need to fix their app!

The clothes are amazing BUT Stradivarius is so bad .. like where do i log in ? Where is my wishlist? Where is my account page?
It’s a really bad app and not easy to use
I really wanted to buy online but when I downloaded Stradivarius I thought it will make shopping easier
Even locating the nearest app is not working

Btw even the website, it’s unclear, not good , not easy to use
PLZ fix it , I wanna buy good clothes
Like Seriously during the pandemic the only store that i was buying from is ZARA bcz they have amazing app and amazing layout and the best thing is that it’s easy to use

It is impossible to get to certain footwear. It says coming soon and never comes or it says it has a size and when I want to order it doesn't. The data aren’t azure and accurate.

Stradivarius is very applicable and easy

There is no link to the wishlist anywhere in Stradivarius and I learned by accident that when you double tap on the picture you add the item to your wishlist to which you don’t have access! Not user friendly at all!

It would be amazing if people like I who don’t have store location near to be able to buy your products through your app or website. Please think about it thank you!!

Not friendly user. “Help” button doesn’t work, “In store availability” button doesn’t work. “Contact” button doesn’t exist.

The delivery is so fast and the clothes are so cool

5 star

When Stradivarius is updated it isn’t open till u update it
So it makes me to use website🤔

Every time that I’ll tried the purchase the page kick-me out.

It keeps giving the same massage to update to the latest version for Stradivarius to work
I keep upgrading it but it just simply won’t work

You keep adding to a wishlist but then there’s no option to access it ! Why is the button hidden for certain countries?!

I can’t write my full address it’s keep showing me the address is too long

You can only add the products to your favorites, but can’t access the list or buy the products!!!!

Stradivarius keeps crashing and closing after 30 seconds of navigating, that i stopped shopping at this app due tot his error

I cant find the option availability in the nearest store.

Please, we need the option of availability of clothes in stores in Stradivarius .

I have no words.. I’m reading reviews from months ago and still nothing.

App crashes when Cyprus store is selected

Can you please make your products available in the US?
Thanks :)
Angie

I can't find the United States for the country so I click other countries and it keeps telling me error?!

You have amazing products but I cannot see them because Stradivarius does nothing but CRASH! Please fix it :(

Stradivarius crashes on ios 7.0.4 when you want to access a product from a collection

I can't click on any item without Stradivarius crashing :(( please fix this!!!

New update keep crashing on 5.1.1