Contact Michaels Stores Support

I recently was at the store in Moorpark, CA. I needed help in the framing section. John Kirkegaard helped me. This is a great knowledgable employee. He went above and beyond to help me solve an issue I was having. Quite friendly. This isn't the first time that John helped me. He is a great employee and you should prod to have him work for Michaels.

On your ad, normally a 30 count bag pack can be seen as $15, but your ad says they’re on sale for $18.49.

What is wrong with your website? Every time I go on your website it will work for a few seconds and then it just closes down. After that I can not open up any other site until I shut my PC down and reopen it. Then I can get on sites.

We ordered a Christmas Tree approximately 3 weeks ago online (#D228451S) and when the tree arrived, it was the wrong tree (#PEFG4-330LD-60). We took it back to a store in Dubuque Iowa (the store near us in Machesney Park, Illinois would not help us and we also stayed on hold for an hour with the customer service line until we finally gave up). We then reordered the same tree online and the same wrong tree was delivered again! We have now been on hold with the customer service line again for over a 1/2 hour. The store in Rockford Illinois said they would take our return but now we must reorder again and hopefully get the tree by Christmas and drive an hour to do so! This is very poor customer service and we are very disappointed. This tree should be free of charge by now with all of the time and gas we have wasted returning 2 trees and were not the trees we ordered in the first place!

Hi. I just went to your store in Manchester NH. There are hardly any prices on the items. I price shop. I was told at the register I now have to scan everything with my app. I had the app open beforehand for my coupon. I did not find a scanner and neither do I intend to use one. Especially when I checked out and it started with requesting my birthday and then my last four social number! That’s where I stop. I feel like I’m being tracked. It’s all so sketchy. I saw complaining on line but they didn’t say anything about your social security #. Really?! You’re not my Dr. I was told at the register that everyone is doing it! This is my only experience. In talking with my crafty friends we all agree that it’s sketchy, invasive and no longer have our support. If this is the wave of the future. I’ll save a lot of money by not shopping. Please note also when I’m at your Amherst NH location. The app hardly works with the poor connection. So that will be a joke for your so called scanning. So disappointed you’ve taken this route.

Stopped by your Issaquah, Wa store yesterday. So many items like garlands and floral were not marked with a price. Only the signs that said discounts were up. I had to ask an employee for a price and when I other there were no price she just shrugged. I overheard another employee telling a customer. She could download the app and scan it. I gave up and left the store.

Yesterday I was making a small return. I DO NOT use self checkout. Unfortunately, there was only one clerk working. I, and others, waited in line for 1/2 hour while the clerk waited on 1 customer. There was a lot of discussion during the customer's substantial order. Once it appeared that the customer's order was complete and approximately another 15 minutes or so, a staff member arrived and appeared to be scanning the input in the "till" of the customer's purchases. This meant there was a staff member in the store all this time who could have assisted the rest of us in line who also DO NOT use self checkout. What this told me is that your company has no respect and very little regard for your paying customers. After this treatment I will NEVER go to another Michaels store when anything you have can be easily be purchased online at Amazon, Temu, Shopify etc. I try very hard to shop local but certainly not under these circumstances!

Michaels is Demonic as HELL!!! They celebrate Gay SINS where people put their Mouths on Urine, Semen, Fluids and Feces!! That is a Nasty Hellish DOG!! Why wash your Hands?? I will NEVER walk in Nasty stores again!!!! Also, now Celebrating Demonic Halloween where people practice Demonic Witchcraft and Kill Innocent people worshipping Satan!!! ALL your EVIL Souls will go to HELL, so Repent before you Suckers DIE unexpectedly with people murdering whoever they want!!

Your website is not working properly on my iPad. If I research an item it lets me only see 4 items and then freezes. I've removed your. App and downloaded it again. This has been happening for a few days

Of the items I received yesterday, three out of the 6 are damaged. I am trying to call to speak with someone and the call will not go through. Two of the items had plastic pieces broken off and one is totally cracked. This is a true disappointment and certainly NOT up to Michaels' standards!! Please issue a refund for the three Simply Tidy containers at 12.59/each. Thanks

Was at the Fairfield Mall Ohio Michael’s today. I understand things need to be arranged and updated but the store was a complete mess! What happened to getting fabric from Joanns? Sign wasn’t changed to show where it was moved to. The stock was VERY limited. Three people standing around the fabrics discussing/complaining what needed to be done. Seems like u have nothing but yarn now! And one girl putting that on the shelf was just tossing it up on top shelf as one roll came over from the next isle and hit me. Thank goodness it was soft! VERY Dissapointed!!!

Brought in a tile to have it framed using a shadowbox and that is NOT what I got. The tile was not oriented in the right direction, no shadowbox, just a mat and a frame. After I got home and saw this, I went back into the store with the tile and spoke with Alice who said she doesn't have a clue how to do a shadowbox and it would have to wait until Monday when another one of her co-workers could work on it. She was useless. I paid for custom framing and that is not what I got. Tried to find a customer service number to call directly, but nothing like that on my receipt. Disappointed in Michael's and their framing department.

My package is lost!! I had a package shipped to Michaels via UPS access point (voice of america store in ohio). UPS tracking shows the package delivered january 19, 11:34am and received by Brooke. The manager assured me that the package is NOT there. I contacted UPS in person, they called the driver. According to UPS, the driver recalls the delivery specifically and verified that Brooke received it. Went back to Michaels, again, they insist the package is not there. In fact the manager Glenn, said UPS often brings in packages, simply drops them off and has them sign without actually verifying what they are signing for. THIS IS UNACCEPTABLE. This item has a value of $1200. I will be calling the police if I can't get the help i'm looking for. UPS tracking number - 1Z33X39V4294926136

I ordered a top for my Christmas tree on ll/26/23. It was supposed to arrive between 12/1 and 12/3. It is now 12/5 and I have not received the item, I am extremely disappointed in your service and if the item does not arrive by tomorrow I will give the better business bureau a head up and will never order from you again.

I received a box of straw wreaths and they were too small. It only offered 14 inches and I thought it was measured on the inside. We cannot use these wreaths. We are regular Michaels customers and we would like a refund and I will send them back to you. Thank you. Order number 9200111294234809 ldmaclean@redacted

I placed an order 2 weeks ago and thye put it in as pickup.Faraway I do not drive, Tried to cancel Still not sure what I have been charged adunable to contact them.Worst customer service ever

i reset my pass word it keeps telling me either my password or e mail are wrong??

Love that you are embracing iOS capabilities, but PLEASE create a single variable SiriKit Intent donation instead of the 21 you do today. Your app floods Shortcuts with 21 individual "Search for ...." queries when it could be one with a parameter.

I have, previously ordered online from Michael’s with no issues. For the past week, though, I have unsuccessfully attempted to place a sizable order. I keep receiving the message that “something has gone wrong” and “to try again”, of which I have made numerous attempts only to receive the same message. Why am I unable to place an order? I am using a mobile device as I always have in the past. Could someone please assist? Thank you!

I filled out a survey for michaels and was not impressed with the question....do you identify as ....male, female etc. I don't identify as a female. I was born a female and that's what I am! You like others will start to lose business if this continues. Makes me sad. If people want to choose "other" then let them. But don't make me say that I "identify" as a female!!!!!!!!!!