Pocket Penguins app not working? crashes or has problems?

Pocket Penguins Status

Last Updated on 2018-09-19 by California Academy of Sciences

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Summary of Pocket Penguins Problems 😠👌🔥

- Limited visibility of the water may make it difficult to see swimming penguins

- Underwater view lacks color

- Some users may find the app too simplistic or not engaging enough beyond initial novelty

Have a Problem with Pocket Penguins? Report Issue

Common Pocket Penguins Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pocket Penguins app on iOS and Android devices. Solve all Pocket Penguins app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pocket Penguins iPhone Issues and Solutions

Pocket Penguins iOS app crashes, not working, errors
Pocket Penguins iOS app network issues
Pocket Penguins on iOS has black/white screen

Pocket Penguins Android App Issues and Solutions

Pocket Penguins has errors/crashing/not working
Pocket Penguins server network connectivity issues
Pocket Penguins has black screen

Pocket Penguins iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pocket Penguins app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pocket Penguins app crashes or not working on Iphone (iOS):

Close and restart the Pocket Penguins app on iPhone
Update Pocket Penguins app to the Latest Version for iOS
Uninstall and reinstall Pocket Penguins iPhone app
Update your iPhone to the latest iOS version

Fix Pocket Penguins on iPhone unable to connect to server/internet connection issues::

To resolve Pocket Penguins network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pocket Penguins black/white screen (blank screen) on iPhone:

Follow the Pocket Penguins iOS app troubleshooting guide Here →

Pocket Penguins Android App Issues and Solutions

Fix Pocket Penguins not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pocket Penguins app issues:

Force Stop the Pocket Penguins App
1. On android, goto "Settings" » click Pocket Penguins app. » click "Force Stop".

Update Pocket Penguins to the latest version on PlayStore

Clear Pocket Penguins App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pocket Penguins app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pocket Penguins.

Fix Pocket Penguins unable to contact server/ Pocket Penguins internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pocket Penguins » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pocket Penguins » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pocket Penguins on android.

Solve Pocket Penguins black/white screens issue on Android:

Follow the Pocket Penguins android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at California Academy of Sciences, developers of Pocket Penguins.

About this app

Pocket Penguins, streaming in real-time from the California Academy of Sciences, provides an intimate view into our live African penguin exhibit. The Academy's penguins are part of the American Zoo and Aquarium Association's Species Survival Program, aimed at conserving this species in the wild. African penguins (Spheniscus demersus) live off the coast of South Africa and Namibia. In 2010, the International Union for Conservation of Nature classified the species as endangered, or at very high risk of extinction in the wild. Watch the birds swim, dive, flirt, nest and relax from any one of three live webcams. Listen in as Academy biologists answer questions from visitors during meal time, daily at 10:30am and 3:00pm PST. Disclaimer: Please note that PocketPenguins depends largely on your wireless network’s quality of service and data rates may apply. Warning: Cute alert! A Wi-Fi connection is recommended.