LINE Reviews

by Nyohira

Context: I will be relocating to Japan soon, and as part of Japan’s quarantine measures, immigration officials will require me to download and update them on my health status via this app.

Upon downloading this app and registering for the first time, my account was IMMEDIATELY suspended. The majority of features showed errors, such as adding a profile picture or viewing the sticker store. I attempted to uninstall and redownload, but upon attempting to log in I was greeted by a message saying this app verification is temporarily unavailable. Several weeks later, I emailed support, only for them to respond that my account was in fact suspended for violating their terms of service. How could this be, when the only thing I have managed to accomplish on LINE is add a profile picture, the same picture that I use for services such as LinkedIn? I am at a complete loss, as customer service told me that there is nothing they can do.

So now, I am unsure of how the Japan immigration process will unfold seeing as how I have been banned from LINE they use to monitor COVID-19, despite me having done absolutely nothing! I have spent mere minutes in LINE , added no one, messaged no one, and called no one. I am beyond bewildered and am incredibly disappointed in LINE.

by Android16android17

I’ve had this app app since 2016, I haven’t been message banned in YEARS. Lately with all these new updates etc I’ve been getting message banned for absolutely no reason. I’ve never posted or sent anything that goes against their terms or services yet I’m message banned. I made a new account lost ALL my stickers and ALOT of money went into stickers. LINE was great to use over the years because the stickers and other things are great. But when your constantly getting message banned for no reason it gets annoying. It’s like LINE purposely allows people to get u banned so u make a new account and get new stickers which means more money wasted. I’ve sent email after email asking them to remove my ban, and honestly I feel they r just a bunch of greedy selfish people. Some people make great memories on LINE and we end up losing everything from chat rooms, to stickers, to contacts of your friends. This is ridiculous and unfair. They could easily remove my message ban but they won’t because they want us to make new accounts and waste more money on LINE. LINE use to be amazing. Now it’s straight up garbage. I hope they end up removing my suspension. I would love to write a good review but this is crazy.

by Kohinoor09

I cannot believe how careless the creators can be! They have updated LINE , yes! But not the help articles! I just changed my country and wasn’t able to log in! First thing, they don’t have customer support service. It is very non-professional. If their customer are trying to get help there is no body they can email/call. Now you can only login via number and fb. I didn’t have my Facebook linked and since I changed the country, I wasn’t able to get any text. They should have provided the option with the email. Also, a new account was made when i tried to sign in using my current number and i put my old email. The instructions from app told me to reinstall and select the option “existing user” and guess what? There was no option! How can you update LINE but your manual for customers is for old versions!! Is this a way you are trying to make money? Because all those expensive stickers can just be gone? This is seriously unbelievable! Now i am not able to change my phone number because it is stuck to the same country I had before. They really need to work on their app and make it easily usable for everyone!

by Aquablastxyxy

***changing my review to 1 star because I’m tired of logging in over and over on my iPad. FIX YOUR APP!!!!

I have spent over $40 on stickers and have used LINE for over 3 years. Here are my complaints:

As others have noted, stickers that used to show up as suggestions DISAPPEAR until you delete and re-download the sticker set.

Lousy way to sort sticker sets. I have 90+ sticker sets and sorting them manually one by one using the cumbersome tool literally take 20 minutes.

No way to assign your own stickers a text shortcut so they will pop up as suggestion. Seriously, it’s been years already and this is an incredibly basic feature.

iPad app doesn’t log you in automatically like the iPhone version. Seriously? It doesn’t even have option to remember th email address\username either?

No way to synchronize chat history across iOS devices? Really? Even aol instant messenger has this basic feature.

Sticker packs completely disappear sometimes. I know for a FACT I have purchased and used the stickers from the sticker set, have chat history to prove it. But it disappeared from my list of purchased stickers with an option to purchase again? Lame.

This is overall a great app, so I will give 2 stars instead of 1 but you seriously need to fix the bugs and provide the basic features. Especially the stickers disappearing until you redownload them. Not everyone wants to go through your insanely clumsy sticker sorting process over and over.

by Pokeopeth

Not sure how this subpar app with absolutely no helpful customer service took over all of Japan, but it’s been a frustrating run with this thing. I’m currently completely unable to log in on my phone, so I tried the desktop app, which is impossible to log in to....without your phone? Isn’t that pretty illogical? I would imagine that using the desktop version would be a telltale sign that the phone app isn’t working. So now I have zero contact with all my Japanese friends I met during study abroad. Not only that, but before I got logged out, it inexplicably just stopped delivering my messages for three months. What’s that all about? Everyone thought I was reading their messages but just being a schlub and not responding. LINE is subpar at best when it’s working, and just a nightmare when you need help. Send an email to the support this app and you’ll get a completely automated response, with no option to talk to a human. At a loss for what to do about this. Meet new friends I guess?

by Mrs Jenni Quan

There are many great reasons why I’ve moved a lot of my group messaging over from other apps to this app app years ago. we use this for family & business. HOWEVER, after using it for years and having emails/messages back-and-forth with people of this app app, A huge glaring problem is the fact that you cannot delete notes someone else posted. Even if that account is no longer active or even accessible by the person who created the account. It creates a huge headache when you have 100+ people on one this app chat and you have to create a brand new one because members have left and you can’t delete old Notes with information that’s no longer relevant. We have even suggested that perhaps they could create an owner, admin, or moderator position for each chat that could at least have the ability to clean up notes. Our primary messaging app was GroupMe and we still use it here and there. Considering moving back.. Group me‘s developers were amazing in how easy it was to contact them and their dialogue for troubleshooting and also brainstorming suggestions that they implemented. That is NOT the case when we have tried to give feedback directly to this app app.

by Prime32

So earlier today I was on my iPod but had to run an errand so to stay in touch I got LINE on my phone. What the heck is the point of me having to log in and etc if you just DELETE all my chat info anyway. I don't know any other kind of social app that doesn't keep msg data if logging in with the same acc. The chat back up is cool but that shouldn't be necessary to not lose chat info, or make it so it does that automatically. Apple products have automatic back up, you guys should do the same. I mean frankly I'm vexed right now but that doesn't change the fact this is an issue you guys should work on. Also stop getting rid of free stickers you guys have had forever (years). When you take away from what you have, you just make yourself less valuable. I joke fight my friends because they prefer Discord over this and honestly I can’t blame them. Stop taking away from the little you have to compete with. Oh and I’ve bought stickers through the years, so I’m a customer, not just a free-loading opinion.

by LordAzdrin

Over the 2 years I’ve been using this app now I have liked it better than other chat apps, however, whenever I switch phones and try to log
In it tells me that either my email or password is unrecognizable. So I tap the forgot password link and enter my email to reset it. BUT! this app has no record of my email ever existing?!? 🤬 twice now it has done this. I’ve had the same and ONLY email for 15 years. Used it both times to open new accounts so I could chat with my buddies halfway across the world but I swear. One of my games has switched to discord over these issues and if the other one does I’m dropping this app completely. Listen to me, you are losing customers over stupid issues. This is neither a new problem nor a complicated problem. I already refuse to spend money on your app anymore where I used to buy stickers left right now I am considering dropping you completely as have many that I know over these very simple and yet continually ignored problems. Fix your house this app Or soon you’ll find you have no customers at all

by Saranghate

My boyfriend and I love to use this app for its stickers! It’s the only app we use to message each other, and there’s so many stickers to choose from. I admit I’ve spent more on stickers than I should have, but I can’t help it!! They’re too cute! I do wish that there weren’t region locked stickers...
I recently bought an Apple Watch and am very disappointed in the watch app... Not being able to view read messages has really gotten annoying, because I tend to send stickers and respond. Also, not being able to use scribble has made it difficult for me to reply to any messages at work.
Another issue is the fact that I cannot use the stickers I paid for. Understandably it may take some time to be able to configure it to share the stickers, but I would love to at least be able to choose a set that I can use... the default ones aren’t exactly my favorite..
I hope one day they will be able to update it but as of now I’m stuck using KakaoTalk if I want to message friends via my Watch.

by Red Lawliet

I’ve been using LINE on and off for almost 5 years, one of my favorite features has always been the ability to swipe to see chat albums and chat notes, it made everything so simple and comprehensive, as notes have always been very important in the chats I am in. Unfortunately, the newest update removes that feature to favor a “swipe to reply” system, which I have found to be completely unnecessary and rather frustrating to use. Nearly nobody that I know ever even uses the reply feature, all important inquiries are usually found in notes, which were once easily accessible with just a swipe. Additionally, any “replies” to inquiries made in chat would just be responses to the conversation, you know, like how normal people talk. The unique feature of even having notes is what drew me to this app in the first place, and making it more difficult to reach those notes really discourages me from using LINE . This update got rid of the most important aspect of this app, and will prevent me from using their services in the future.

by A2009

Update: I’ve been using this app for years, but I don’t like it as much as I used to. First, the spam problem is out of control, I constantly get added and messaged by fake accounts and this app seems to have no way to address it. And second, when friends add you they show up in a tiny screen all mixed together with the spam adds and recommended friends. It’s so easy to miss the initial request, and then later have no idea who is a real friend or not, so I allow non-friends to send me messages. Which of course contributes to the spam problem. this app needs a clean way of dealing with friend requests, like Facebook.

Original: I just started using this app and now prefer it to Whatsapp, Viber, etc. I have had several int'l phone calls- even without wifi its super clear and of course free! The stickers are also cute and fun to use. I don't get nagged to log in like other people, lucky me I guess. Great app!

by Kyndllethequeen

I got introduced to this app 5 years ago. I met and called friends on there that I had been talking to. We didn’t use LINE for years after that but I still kept LINE because I could re-read our chat logs and here’s where the problem comes from.

First of all, you have 5 free calls now?? Why not do what discord does and just…make the calls free?? I understand that you have to make money but come on.

Secondly, the stupid chat back up thing. It doesn’t make it clear from what I’ve seen that you have to manually BACK YOUR CHAT LOGS UO YOURSELF. Instead of just being like every other chat app that just saves it all for you. I recently got an iPad and while I was adding all the apps on there I got onto LINE I had on my phone just to make sure everything was in order and it just locked me out. That is something that honestly should not happen. Me being on LINE on two different devices shouldn’t just lock you out of everything, it serves no purpose. Absolutely none. So now, all of my chats are gone and for absolutely no reason. I’m now currently battling with customer service demanding that my chats be put back in place.

I’m a “valued customer” but having this type of system in place really does not make me feel like one. I had important things on that app that I want/need to have back. Having this system in place is pointless and honestly just stupid considering how good LINE was before and the overall potential that it has.

by Mn2014

I've been using this app for about a year. There's really a few things I really can't stand. There's so many stickers and there's no way I am scrolling for 60 hours to see them all - they need to categorize them better and make it easier to find the ones you want. I was looking for a set of stickers and finally just gave up even though I know it was there. Second thing is your stickers and everything else you bought needs to transfer to all your devices with just your phone number because I don't want to make an account, I'm sick of making accounts for everything, a phone number with a pin should be enough. Cause I just lost $30 worth of stuff.

Also come on, 600 MILLION users and no way to meet new people. There are no chatrooms or groups you can join to meet new people. It’s all by invite/you have to know them already. I want the ability to meet NEW people by joining groups or chatrooms.

by Mospiritu

I’ve been using this app with my family and some friends for a while and it’s worked nicely, especially when we’re connecting from abroad. The emojis and filters are fun for messaging. The messaging features have worked really well consistently.

Unfortunately, LINE stopped working with my phone’s notification features so it doesn’t ring or display a banner for this app calls the way it did before. I’ve checked my settings in both LINE itself and on my phone, and have tried deleting then reloading LINE as well. None of that resolved the issue. Now today, I received a this app notification banner and ring from the last this app user who called me via LINE but the call was actually a regular iPhone call from someone who isn’t a this app user at all. (I never received a notification from the this app caller.)

Looks like my app version is up to date. What gives, this app developers?

by Doglover9754

So I’d say this app is like the best thing that has ever happened to me since I’m not allowed to have a social media account. It’s easy to use, I can stay in touch with all my friends and family who have LINE themselves, and hey, who doesn’t like personalization?! this app allows you to personalize your app so it’s looks are to your liking and you can even add in some stickers. On that note, let me just say. this app POINTS ARE IMPOSSIBLE TO GET. You NEED this app points to get those personalized themes and stickers. You NEED this app points for your this app to not be boring. But there’s like NO WAY for you to get this app points. Of course there is the option of “follow the this app Points account for free this app points”. I tried and then realized that there is an EXPIRATION date to how long your point activation lasts. And this can only be done ONCE. What’s worse? They only give you 5. It says 20! What can you do with 5 points? It’s pretty much like “I’ll give you 20 points but I didn’t feel like it so I’ll give you 5”. There is no system where you can accumulate more points over time which I think is needed. The only way to get points is from gift cards or hacking. And we all know you don’t want any of your personal info to be leaked right?

by Loved By Daddy

I really like LINE but a big problem is that whenever I’m creating a voice message and a phone call comes in or my alarm goes off it cuts off the message and I lose it completely and have to start all over which is frustrating. Same thing happens when I’m listening to a voice message: if a call comes in or my alarm goes off it cuts it off and I have to start over from the beginning to listen to the whole thing again which is repetitive. I would like to request that if, when creating a voice message, it gets cut off, that LINE would retain the part that has been recorded up until the interruption instead of losing it. And I would like to request that you create a slider for listening to voice messages so you can start in the middle instead of starting all over again. Thank you for an otherwise great app!

by Adcgscvjhb

Ok so, first of all this app is my favourite texting app and I’ve been using it for YEARS. I’ve had no problems with it up until like 5 minutes ago. It was working fine since I was able to chat and video call with my friends about an hour ago. I hung up and left LINE and I was going back and I went to the chats place and it’s just showing me a loading circle and nothing happening. When I press anything nothing works and LINE just closes itself and takes me to my Home Screen. My friend sent me a message that she is having the same problem with this app. I was thinking of deleting it and reinstalling it but that would mean I lose all my texts and data on it. My friend said she restarted her phone but the problem was still there. Please fix this cuz I don’t want to lose anything.
PLEASE PLEASE HELP ME AND PLEASE FIX THIS 😭😭😭😭😭😭😭. I can’t even back up the messages since it won’t let me do anything on LINE . The page is just frozen and just keeps loading. That’s all and I’m so stressed from this.

by AruZhu

I’ve been using this app since 2012 and it’s my #1 SNS app to chat with my friends I prefer it vastly over Whatsapp (which I only use with my family). Also since I moved back home last April I was relieved to transfer my account to my new number and see everything was left as if I’ve never changed my number, my chat history was there and all even my photos! However it might’ve been changed recently or I haven’t noticed but do you guys remember we could follow Official Accounts from other parts of the world? That’s how I came across Gackt, Flumpool and Uverworld etc (I’ve already been a fan of them I was just happy to find their this app accounts and announcements!) and right now as I was checking to see if I could add more J-Rock bands’ accounts I saw that the ‘change region’ button on the Official Accounts interface disappeared? What’s up with that? I can’t see new accounts from Japan anymore! And honestly the ones from my home country Ecuador are...nothing exciting...therefore could this app bring that back?? Please? Otherwise you would’ve gotten fully 5✨’s from me...

by Dragon Lover 18

It’s a really good app and has quite a few good features, but the this app points promotions aren’t working for me? I have yet to see any promotions on the page, and it’s frustrating me because there seems to be no other way to get points. The help menus continually tell me to register a phone number to get points whenever I search for a possible solution, but I already have. I don’t know what kind of issue this is or if it can be fixed but I’d like it to be resolved.
On a different note, when you type in a chat, related stickers pop up with certain words (like the word can has stickers of tin cans), and while that’s sometimes helpful, it also somewhat frustrates me. When you chose a sticker, it replaces the related word (it highlights the word so you know which one it’s referencing, thankfully). Another thing is that the thing that pops up with the stickers blocks you from seeing the chat if you want to read what someone else sent as you’re typing.

by Iloverewards123456

I don’t know why lots of people are giving bad reviews on LINE. I haven’t had any issues. I love the animated stickers a lot as well as the animated stickers with sound. I would really like to see lots more Disney animated stickers with sound in the future, due to those being my favorite stickers to buy. And there is very good deals on token prices and really love that. I’m not much of a big spender but when I see something I really like and can get it for cheap I always go for it but still careful not to go to crazy at the same time lol. Thanks so much for this awesome app! I was very hesitant at first but had lots of people persuade me to get LINE. So I downloaded it and haven’t stopped loving it since I downloaded it. Keep up the good work!!!! And I look forward to any new and exciting updates.

by Artemis_Yul

I havent felt the need to complain about LINE cause ive loved it since it came out but im supper dissapointed that whenever you guy’s launch cool free stickers, Im not able to download cause probably the region or whatever which is super unffair cause now you guy’s launch free Brawl Stars this app stickers and the worst feeling ever not being able to download them whatsoever. That’s just not right. I remember when there would be free stickers once in a while and id get them, ive even put some money into LINE cause i love the stickers but its super dissapointing that i can’t even download the stickers of my favorite game app.. it’s just really wrong..
You guy’s should be fair and if it’s free, let it be on every region that people do use LINE cause im from the US and now im in NL but i still use my US acc so i just dont understand why i can’t download it...its really messed up. I got all happy when i saw the pop up of the stickers hoping id be able to get them and nope..i got my hopes up for nothing..not right guy’s not right at all. You should go back to how it was when you’s would let everyone download the free stickers for a limited time when you’s announce it’s free. Shoot just heartbroken by this..

by BlueEyedKat

I love the new unsend feature on messages except for one flaw...it sends a notification saying you unsent a message. Why, exactly?! Isn’t the entire point of unsending to not send anything at all?! The notification negates the entire point of the update. If I accidentally send something I want it to leave no trace. This would be incredible if you simply remove that notification. I can’t imagine why it was added in the first place. If you delete a comment or a status on Facebook it doesn’t say “so and so deleted a comment”. That would be ridiculous so why do that here?!

Other than that, this is my favorite messaging app. I almost never use iMessage anymore.

by Gacha_girl_jenelle

this app is a great messaging app in my opinion for if you don't want to continue using the same old boring messaging app (no offense ;)) The fact that you can actually personalize chats is really cool so you can make it look how ever you want it to look like. Also that you can post things and edit your account so you don't have just one boring messaging app. This feauture helps others socialize not just by texting but also by looking at their daily life and favorites in a more fun way! I also really like the fact that this app also made games associated with this app so you could also have something fun to do if you're bored of texting and want to show off your gaming skills! I've heard of LINE long before too, tried it, and also had great results! This isn't really a negative thing but I wish when you chat with official accounts they don't repeat the same thing(s) and that you can actually message them because of course no one would like to keep getting the same message(s) it would be very irritating! Overall though LINE is great and I recommend it for those who want to socialize with others in a more cuter way. Download it and try this app for yourself!

by Carlogbaltazar

Out of all the messaging company apps and having been able to use all of them quite extensively, the verdict for me would be that this app is the most forward thinking and practical out of all of them. The things that this app offers really targets the global market unlike the others. WeChat only focuses on China, KakaoTalk is very much popular only in Korea, WhatsApp and Messenger are well, on targeted to US and European consumers because it’s hardly ever used in Asia. this app on the other hand has a very even consumer base and this is what stands out with them. They are a Japanese base company but targets the entire market which is always good. Their camera is also quite feature rich and very fun to use. It can practically replace the default camera app of the iPhone. Japan always gets it right, man.