Contact LINE Support
Published by LINE Corporation on 2023-12-27 About: LINE is transforming the way people communicate, closing the distance between
family, friends, and loved ones—for free. With voice and video calls,
messages, and a limitless variety of exciting stickers, you’ll be able to
express yourself in ways that you never thought possible.
How to Contact LINE Customer Service/Support
Listed below are our top recommendations on how to get in contact with LINE. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LINE. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of LINE Corporation
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Developer: LINE Corporation
E-Mail: [email protected]
Website: Visit LINE Website
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Developer: LINE Corporation
E-Mail: [email protected]
Website: Visit LINE Corporation Website
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Privacy & Terms:
https://support.apple.com/ja-jp/HT204204
Reported Issues: 21 Comments
By Christopher Woodward
3 weeks agoTo owm it may concern No matter how many times I have rechanged my password it still keeps saying it invalid now have to wait an hour to try again
By MorganLin
4 weeks agoI
By Mr Bruce Morrice
1 month agoHi, I changed my phone and installed Line to my new Moto 84g 5g. I then deleted the app on my old phone. I installed the Line app to my M11 tablet, that's a mistake on my part. I never knew this was a problem. Now deleted and only on my Moto phone. I can't access my existing line app. Thank you for your help. +447710690369 brucemorr@redacted
By Bill Sanders
2 months agoI purchased a new phone today and am now locked out of my Line account. It says I need to verify my identity but it is sending a code to a chat message on a phone I no longer have and the app is sending a code to a chat that I need the old phone for but don’t own. Can someone help? Phone number is 765-717-7574.
By Fred Winey
2 months agoI recently downloaded your app a few days ago, I was getting error messages so i deleted the app and reloaded it. Now it says verification blocked for 177 days, it started at 180 days, Can you please help me fix this, I am traveling soon and need line app. Thankyou for the help and I hope this is a quick fix
By Jimmy
2 months agoHello LINEsupport I am having issues verifying my account. I’m also unable to add anyone on my account. I’ve seen a lot of users having the same problem as I am. I am in Canada. Please advise what I need to do.
By Silvia
3 months agoI’m having issue for login. It write down “verification is temporary blocked” Before this issue come, my line apps got error (apps blank, can’t click anything) so I uninstall and reinstall then login, first time was ok, then apps got error again, so i did the same way which is uninstall and reinstall again (for the second time). This second i try to login and suddenly the message about “verification is temporary blocked” pop up. Now i need asap to consideration my unblock.. i have a lot things to do because i only contact them by line..since k use line on 2012
By peter ji hui shi
3 months agoi have issue to load/open my Line on my android phone, it can't open or it flashes away. can any one help me out please? i lost my old Line, and just installed a new Line. my new Line is doing same now since i load Line on my ipad, the one on phone starts flashing away, now trying to load Line but fail to load does Line allow Line running on 2 or more devices?
By Maria
4 months agoI transferred Line to a new phone. Recognizes my number but I don’t remember my password and Line is saying the email is not recognizable. Can’t access it now
By Yingchuwu
4 months agoI can not login in line account my new iPhone and I have already erase my old data so I can not transfer my line to the new iPhone Please help My cell 4159676333
By Ava Hsu
4 months agoThe LINE in my I pad can not work for log in , after last step ! I pad ask cellphone number ， then show verification code , type in I phone (Line)account—pair a new device-code , then allow device to log in ? （Log in)after show Link your I phone Touch ID or Face ID and add a device password, then try again. I try many time still same things! Use other way Q code , email still not work ?
By Anita Goldschmidt
4 months agoI bought a new iPhone and deleted old phone. I wanted to transfer my LINE account to new iPhone. I have immediate family and good friends in Taiwan and this is our major way of keeping in touch. I have been BLOCKED from the transfer because I was not sure of which email address or password I used to create this account many years ago and made several attempts. I need assistance in getting my chat history back onto my new phone. PLEASE HELP. I totally rely on this app.
By Julius Sy
4 months agoI just purchased a new cell phone. I have no problem logging into Line on the new phone, but it only gave me 15 days of chat history. I tried using my old phone to backup Line data, but I forgot my password. I then press the forget password button and was then asked to enter my email address, but I kept on getting an error message saying it was the wrong email address. Help!
By Sarah Beth Kelley
5 months agoI find myself in a bit of a difficult situation. It's easiest to just tell all that transpired in order you fully understand. My phone was stolen, the only authentication device for my Google account. I got new phone same number but the authentication device won't authenticate me. This has resulted in my losing my Google account, my email address, all pics, contacts, and most importantly here my passwords. I don't remember my password Account name is Sarah Beth Kelley Phone 760-524-8171 Email listed although unaccessible is bethsarah199@redacted This means that even following forgotten passwords prompts at login does my no good since I cannot get recovery email. Please tell me my account can be saved. The phone number is still the same as on account so I can voice validate Sarah Beth Spokane WA
By Cliff
6 months agoI had a problem where line stopped functioning earlier so I tried restarting the app, then reinstalling the app, and then restarted my phone. I still couldn't connect to line after reinstalling and found that a restart helped to app work again. However, after reinstalling the app doesn't recognize my account and will not let me log in via facebook again. I am using the same device as before and yet I am told to recieve a code from my previous device. My phone number has changed since I got the account and may not be up do date. Can you assist me logging into my account via facebook? This account transfer system doesn't seem to work.
By Dean
6 months agoBought a new phone and had to log in. My email address is not being recognized so cannot verify the account, thus cannot login.
By Joseph Anthony Zaffarese
9 months agoHow do I report an Internet Scam being conducted via LINE
By Anthony
2 years agoCan’t log in , verification temporary blocked . Why so confused
By Nyohira
Account suspended immediately after registering
Context: I will be relocating to Japan soon, and as part of Japan’s quarantine measures, immigration officials will require me to download and update them on my health status via Line. Upon downloading Line and registering for the first time, my account was IMMEDIATELY suspended. The majority of features showed errors, such as adding a profile picture or viewing the sticker store. I attempted to uninstall and redownload, but upon attempting to log in I was greeted by a message saying Line verification is temporarily unavailable. Several weeks later, I emailed support, only for them to respond that my account was in fact suspended for violating their terms of service. How could this be, when the only thing I have managed to accomplish on the app is add a profile picture, the same picture that I use for services such as LinkedIn? I am at a complete loss, as customer service told me that there is nothing they can do. So now, I am unsure of how the Japan immigration process will unfold seeing as how I have been banned from the app they use to monitor COVID-19, despite me having done absolutely nothing! I have spent mere minutes in the app, added no one, messaged no one, and called no one. I am beyond bewildered and am incredibly disappointed in this app.
By android16android17
Very upset
I’ve had line app since 2016, I haven’t been message banned in YEARS. Lately with all these new updates etc I’ve been getting message banned for absolutely no reason. I’ve never posted or sent anything that goes against their terms or services yet I’m message banned. I made a new account lost ALL my stickers and ALOT of money went into stickers. The app was great to use over the years because the stickers and other things are great. But when your constantly getting message banned for no reason it gets annoying. It’s like the app purposely allows people to get u banned so u make a new account and get new stickers which means more money wasted. I’ve sent email after email asking them to remove my ban, and honestly I feel they r just a bunch of greedy selfish people. Some people make great memories on this app and we end up losing everything from chat rooms, to stickers, to contacts of your friends. This is ridiculous and unfair. They could easily remove my message ban but they won’t because they want us to make new accounts and waste more money on this app. This app use to be amazing. Now it’s straight up garbage. I hope they end up removing my suspension. I would love to write a good review but this is crazy.
By Kohinoor09
Unbelievable!
I cannot believe how careless the creators can be! They have updated the app, yes! But not the help articles! I just changed my country and wasn’t able to log in! First thing, they don’t have customer support service. It is very non-professional. If their customer are trying to get help there is no body they can email/call. Now you can only login via number and fb. I didn’t have my Facebook linked and since I changed the country, I wasn’t able to get any text. They should have provided the option with the email. Also, a new account was made when i tried to sign in using my current number and i put my old email. The instructions from app told me to reinstall and select the option “existing user” and guess what? There was no option! How can you update the app but your manual for customers is for old versions!! Is this a way you are trying to make money? Because all those expensive stickers can just be gone? This is seriously unbelievable! Now i am not able to change my phone number because it is stuck to the same country I had before. They really need to work on their app and make it easily usable for everyone!
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- Pulling issues faced by users like you is a good way to draw attention of LINE to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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