Contact iAquaLink Support

by 16263!4'bdhxhx

App is horrible! I’ve consistently had issues over the last year where the app freezes and becomes unusable. Customer service has to unfreeze it just to use the web interface. I’ve called and emailed for help numerous times. Even had their local rep come out to my house. Still having issues! Their reps are generally courteous and professional, but have little ability to resolve the overarching issue that their app is poorly designed and unstable. They just dance around the real issue, providing mostly ineffective troubleshooting advice. Not a shocker that the customer service reps blame it on my internet connection and act like I’m the only one in the world with this issue. Weird, that my internet connection is the issue when all the other connected devices in my home works as designed. Also disturbing I see so many users with the same issue. Time to own up to having a defective app and redesign it.

Nearly every review over the last year is essentially the same story about the app freezing and the web interface not working properly. IAquaLink responds to these bad reviews requesting feedback. How about fix the app? Or maybe you could merge the buggy web interface portal into the actual app? The UI reminds me internet in 1991. Start by making your app work and eliminate the web interface! Maybe hire some better developers or outsource to a new company. Guys, not that hard to develop a smooth app that functions all of the time.

by 1Hodges1

Their software is so bad that I cannot imagine who they hired for this. Any average software programmer can write better software than what they have. If you accidentally close the app while editing the times for your devices, you won’t be able to reconnect to make further changes. You’ll be forced to call them to reset your transceiver, or you’ll have to do it yourself. Now to be fair, the system is convenient, and if they had better software, it would be excellent, but if you decide to edit any time ranges, be super extra careful not to accept a phone call while editing, and pray that the app doesn’t freeze, or that you don’t have a mental lapse that causes you to close the software without hitting the save button. Clicking edit without a save is all that is needed to completely muck up your ability to connect to the system. One more point. If you read the reviews, they have had a really crappy app for 4 or more years. Someone from their company responds to the reviews and apologizes, saying they are sorry, or saying something else that makes you think they understand and are trying to fix the issue, but nothing is done, absolutely nothing!

by One PO'd Redhead

I alway have a green dot, and I know from experimenting that it’s definitely not my Wi-Fi connection — that’s good. But a few weeks ago or so, the app would be stuck in the “waiting for connection” screen, which meant I had no control over the schedule, etc. Sometimes I would get the message “program changes must be saved before exiting this screen”—even when I hadn’t tried to make changes. Nothing would make that message go away. Meanwhile my pool guy said I needed to change the filter pump schedule because the pool was getting bad—but I had no way to do that.

Finally after a couple of weeks, it suddenly started working and continued to work for a couple of weeks without incident. Worked for a couple of weeks, and it appeared to be right after an app update, so I’m assuming the update fixed it. But now I’m back to the same problem. No idea how to fix this and no information online. Right now I have no idea how to fix this, and meanwhile my pool condition is getting worse.

Frankly, it’s quite shocking that an app that controls something this expensive would be so bad. Had I known this when we got the pool, I would have insisted on a different solution.