GO-Global app not working? crashes or has problems?

GO-Global Status

Published by GraphOn Corporation

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Common GO-Global Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GO-Global app on iOS and Android devices. Solve all GO-Global app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GO-Global iPhone Issues and Solutions

GO-Global iOS app crashes, not working, errors
GO-Global iOS app network issues
GO-Global on iOS has black/white screen

GO-Global Android App Issues and Solutions

GO-Global has errors/crashing/not working
GO-Global server network connectivity issues
GO-Global has black screen

GO-Global iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GO-Global app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GO-Global app crashes or not working on Iphone (iOS):

Close and restart the GO-Global app on iPhone
Update GO-Global app to the Latest Version for iOS
Uninstall and reinstall GO-Global iPhone app
Update your iPhone to the latest iOS version

Fix GO-Global on iPhone unable to connect to server/internet connection issues::

To resolve GO-Global network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GO-Global black/white screen (blank screen) on iPhone:

Follow the GO-Global iOS app troubleshooting guide Here →

GO-Global Android App Issues and Solutions

Fix GO-Global not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GO-Global app issues:

Force Stop the GO-Global App
1. On android, goto "Settings" » click GO-Global app. » click "Force Stop".

Update GO-Global to the latest version on PlayStore

Clear GO-Global App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GO-Global app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GO-Global.

Fix GO-Global unable to contact server/ GO-Global internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GO-Global » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GO-Global » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GO-Global on android.

Solve GO-Global black/white screens issue on Android:

Follow the GO-Global android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GraphOn Corporation, developers of GO-Global.

88.89% Contact Match

Developer: GraphOn Corporation

E-Mail: [email protected]

Website: Visit GO-Global Website

66.67% Contact Match

Developer: City University of Hong Kong

E-Mail: [email protected]

Website: Visit City University of Hong Kong Website

About this app

The GO-Global App is a powerful, yet easy-to-use remote application delivery app that provides excellent Windows application performance and an increased level of usability on iPads, iPhones, and the iPod touch. GO-Global customers can download the free GO-Global App to connect to GO-Global hosts and run Windows applications remotely from their iOS device. Simply download it to your iOS device and connect to GraphOn’s free demo server to access several popular Windows applications. GO-Global uses GraphOn’s patented, high-performance RapidX protocol, providing fast and seamless access anywhere, even over low-bandwidth connections. The GO-Global App maintains a high degree of usability by automatically touch-enabling Windows applications. Intuitive, multi-touch gestures allow users to interact naturally with applications running on the host, even though the device lacks a mouse and keyboard. If you are not an existing GO-Global customer with access to a host, you can still evaluate the GO-Global App. The Auto-Zoom feature detects the section of the screen currently active in the application, and automatically zooms-in on that area, making it easier to tap user interface elements. The device’s onscreen keyboard opens automatically whenever an application can receive text input. Applications appear as though they were running locally, retaining all features and functions. And it eliminates the need for Citrix or Microsoft Remote Desktop Services (RDS). It provides SSL security (up to 256-bit AES) and IPv6 support. No sign-up or registration required. For more information, please visit GraphOn’s website at GraphOn. com.