CGTN app not working? crashes or has problems?

CGTN Status

Last Updated on 2024-02-11 by CCTVNEWS

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Summary of CGTN Problems 😠👌🔥

- Opening a notification or the app clears all other notifications, which can be annoying.

Have a Problem with CGTN - China Global TV Network? Report Issue

Common CGTN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CGTN app on iOS and Android devices. Solve all CGTN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CGTN iPhone Issues and Solutions

CGTN iOS app crashes, not working, errors
CGTN iOS app network issues
CGTN on iOS has black/white screen

CGTN Android App Issues and Solutions

CGTN has errors/crashing/not working
CGTN server network connectivity issues
CGTN has black screen

CGTN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CGTN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CGTN app crashes or not working on Iphone (iOS):

Close and restart the CGTN app on iPhone
Update CGTN app to the Latest Version for iOS
Uninstall and reinstall CGTN iPhone app
Update your iPhone to the latest iOS version

Fix CGTN on iPhone unable to connect to server/internet connection issues::

To resolve CGTN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CGTN black/white screen (blank screen) on iPhone:

Follow the CGTN iOS app troubleshooting guide Here →

CGTN Android App Issues and Solutions

Fix CGTN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CGTN app issues:

Force Stop the CGTN App
1. On android, goto "Settings" » click CGTN app. » click "Force Stop".

Update CGTN to the latest version on PlayStore

Clear CGTN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CGTN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CGTN.

Fix CGTN unable to contact server/ CGTN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CGTN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CGTN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CGTN on android.

Solve CGTN black/white screens issue on Android:

Follow the CGTN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CCTVNEWS, developers of CGTN.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit CGTN Website

Privacy Policy: https://www.cgtn.com/privacy

Developer: CGTN

50% Contact Match

Developer: CGTN America

E-Mail: [email protected]

Website: 🌍 Visit CGTN Now Website

About this app

Our mission is to create a better understanding of international events across the world, bridging continents and bringing a more balanced view to global news reporting. This is the official app for China Global Television Network (this app), new international media organization. We believe the world is changing and that we live in a multipolar world, but many people still get their news from the same sources. It was launched by the national broadcaster China Central Television (CCTV) on December 31, 2016. At this app, we cover the whole globe, reporting news from a Chinese perspective. Ultimately, we believe facts should speak for themselves and are committed to neutral, objective reporting.