Total Connect 2.0 app not working? crashes or has problems?

Total Connect 2.0 Status


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⚠️ Most reported problems ⚠️

Connection
27.3%

Crashes
27.3%

Something else
27.3%

Not working
13.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Total Connect 2.0 Problems 😠👌🔥

- Unresponsive when needed

- Takes too long to turn off or turn on the alarm

- Does not save current selection 50% of the time

- Does not indicate date and time of day when searching for a specific clip

- Not compatible with upgraded camera system

- Programmed events do not work

- Cannot connect to Wi-Fi for camera

  12 Reported Issues: 😵🆘🛟🚨📢

Robert Capellaro
2023-11-20

After working flawlessly for over a year my Honeywell thermostadt app won't open properly. After the latest is update when I try to open the app the screen gets stuck in a loop rotating the screen between horizontal and vertical and will not respond to any touch . I have to use voice to bring up another app before I can close the app by sliding it off the screen while minimized. I deleted and reloaded app from play store but it did not resolve this problem And it continues to do this even if my phone settings have auto returned off. No other of my apps have this problem

Bernard Kaminetsky
2023-09-05

App has worked fine for me for years. However, starting 3 days ago, it inconsistently texts/emails when the alarm is armed or disarmed. It is entirely inconsistent---may not work four times, then works correctly the next two times. Please advise. Thank you

Michael G Ostopowich
2023-08-13

App takes 2 or 3 attempts to arm/disarm alarm system from inside the home despite the fact that Wi-Fi signals are strong. Same problem outside the home. I have tried reloading app, forced restart of my iPhone, etc.

Allan Roosz
2023-07-26

Continually get a message "unable to establish a connection" when using the phone app to bypass sensors, arm, disarm, and clear sensors

Ryan
2023-07-24

App not connecting to home unit. Hasn’t updated for two days. Tried to reboot phone and deleted and installed app still not working.

Andy
2023-05-05

Total connect crashes immediately after log in on my iPad. Reinstall did not change. The app works fine on android devices

Carmen
2022-09-21

App is not communicating with the unit on the wall. For example, the temperature in the house is 82, I send the command to change the temperature from 78 to 75 and the unit does not start. I can do it manually though. Removed or changed all the scheduled times, doesn’t work either. Deleted the app, downloaded it again, not worked. Turn the iPhone off completely, nothing. Used the iPadMini and did the same, no results. Don’t know what else to do. HELP!!

Gregg Harris
2022-08-31

The app won’t send me a text or email to help with login information.

Anthony Camilleri
2022-08-31

App is not working to remotely bypass sensors, arm and disarming the alarm. Gives me connection issues. I get all notifications when sensors are opened and also let me know status of alarm so it shows me I have connection.

Elizabeth Jackson
2022-07-01

Weather is not updating. It's stuck on the weather from 3 days ago. How do I fix it?

Jimmy Plott
2022-05-16

First issue. log in to system and message that thermostat has no internet connection. Internet working fine on other products. How does none reset thermostat to internet. Second problem. I have a second Honeywell smart thermostat in another home where I am currently located. Both are similar thermostats in respective homes. I took off cover plate of one at this residencee to see if there were batteries. When I reconnected I can get only heat to come on even though the thermostat shows it is on Cool. The cover home plate is not showiing Heat as an option.

Brad Hutchinson
2022-05-02

The total connect app keeps crashing on my android phone. I've reinstalled, changed password and everything and nothing works !!! Help

Showing 1-12 of 12

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About this app

Control and manage your security system and smart home devices including: garage doors, thermostats, lights, locks, video doorbell and cameras, and more.  View live video, talk to people at the front door, use voice control and receive instant activity alerts on your most important events.  Requirement: Compatible Honeywell Home security system with a subscription to Total Connect 2. 0 Remote Services.  With Total Connect® Remote Services you may control and connect your home or business from anywhere, anytime, on any mobile device.  We make it more convenient than ever for you to stay connected!  Please contact your security professional for additional information.