Contact LightInTheBox Support

I placed an order on 2-21-2024. I was told the items would arrive in 4-7 business days . My order arrived 25 days after the order was placed . Also, there were 6 clothing items in my order, that I wanted to return . It is virtually impossible to return anything to Light In The Box company , because , all of your return options, will result in a dead end . There is not a phone number to speak to anyone . And , the company will not respond to any of your emails . I've made multiple multiple attempts to get a simple return ticket . No one has responded , to any of my contact efforts . I'm extremely disappointed , and very frustrated with this entire process . I would advice everyone to , to stay away from Light In The Box . It's a total rip off . Very Disappointed :-(

I received the dress I ordered March 11, 2024 and it is too small. Your website is impossible to find the return address label to mail the dress back to your company for a refund. Please forward a return label as soon as possible.

I ordered (order update #: 240204147812228) two muscle shirt tank top shirts over 3 weeks ago and have not recieve them yet.

I purchased a security system from light in the box the advertisement states that supplied.with australian power supply adaptores they are NOT clearly they do not want to come to the party they have offered $5o to purchase adaptors as i need 5 will not deal with this company again i have had previous dealings and have been OK

I have tried to order but can not my iTunes is disabled I can not download the app how can I buy things

Ordered bigger size of previous dress I had to return. Still waiting for refund, 3 months. Expected It to be OK. NO It is made from an entirely different material. Stretchy and clingy. VERY DISAPPOINTED

Ordered 2 dresses, Came in a reasonable time. Unfortunately both too small. Had to return. only few days grace to do this, Paid £20 For postage ins and tracking. I have been able to track as far as "China" but is being held in customs. Nearly 3 months now, Posted 30 June 2023. Still waiting for refund, and cannot get hold of anybody to find out what is going to happen, Frustrating. How can you find anybody to help. Please

I return 8 prs of shorts (2 small) on 8/2/2023 still waiting for refund.

Light in the box does deliver your items. But if it doesn't fix returning it is very hard and next to impossible. They want you to upload pictures and you only have 7 days to return it. My two tops that I ordered both had a foul smell like fish on them. I cannot wear them anyplace like that! The material is awful!!! I will never oder from this place again.

greetings i never received an email confirmation on an order I do have the order number. Can you find it using my email address

I want to return order #2305210969229956 for a full refund & return shipping. I have contacted customer service & they requested the same photo & information that I had already sent. If I need to send this again, please send me the link again.

This is not a problem, more an enquiry, but I can't find anywhere to send my query to. I would like to know the widths of the brim on 2 hats. 1) 8615284 2) 9452284 Thanking you Paul Leeson 27/03/2023

Ordered green pant suit, received too small. Emailed company stating too small wanted to return. They responded, stating although item sent from New Jersey it has to returned to China and they are awaiting tickets to return. Meanwhile, without my permission, they sent me another pantsuit and that too is too small. I have now been charged for two pant suits. No response from them to date as to how to return for refund. This is an absolute scam.

I ordered 2 purple tuxedos large. Two additional green tuxedos were added to the order. Cancel the 2 green tuxedos. I only want the 2 purple tuxedos (large).

i would like to return a top i ordered from you it is a nice top but the size is way too big, i have filled a form in for return but now you want a picture which i cannot give as my computer will not link to my camera , i have not worn or tried this item on, i have all original packaging just need to return it please

i would like to return a top i ordered from you it is a nice top but the size is way too big, i have filled a form in for return but now you want a picture which i cannot give as my computer will not link to my camera , i have not worn or tried this item on, i have all original packaging just need to return it please

I paid Duty & Tax Insurance and was charge additional $40.00 Canadian duties and taxes I would like to know how to get my refund.

Why are you people so slow sending my merchandise? You were not slow taking my money on the day of the order. Perhaps you should wait until shipment of orders before dipping your paws into people's hard earned money! I'm am pissed and never again!!!! Patsy J Alexander

Hi I bought a pink coat for my wife on tying it on the zip closed and as we pulled it up the bottom part started to open, we pulled the zip back down and tried again no luck it still kept opening. Please can you tell me how I can send it back to you and also order another one size uk 20. if you could send me a returns label and packing material I will send it back, please note with all the rest of my wife's clothing and all my shirts that we have bought we are really pleased with them and my wife loves this coat. We will certainly tell our friends and family about your company. Hoping you can help . Yours Faithfully. Dave McCann

I will not pay any money to file a complaint with you about not receiving product and billing me twice for the product. J REALLY hope you can resolve this. J do not want to believe that I have just been screwed. I will have to contact my financial institution to put a fraud complaint in.

i have emailed you several times on returning a item as to small i orderd size 12

I ordered shirts August 22 and would like to know where they are located. Seq# 036694

I have been trying to return items that arrived late over the summer. They were for my wedding and they arrived much later than the expected date. I need to return them and need to speak to someone on the phone to explain.

I have been trying to return items that arrived late over the summer. They were for my wedding and they arrived much later than the expected date. I need to return them and need to speak to someone on the phone to explain.

I am in the middle of trying to return a dress. I ordered 2 so I could choose which one I wanted. This one came & the bag was all ripped. I just did not like the material, it is silky & I was not expecting that & it did not look good on me. Now days have gone by while I'm trying to get the return address so I can see how much the return will cost or else was given a choice between a 60 % credit or 40 % credit or something of that nature. They will not even refund my full amount??? So anyway here I sit as the days go on & I need that return address & I did not even get the 2nd dress yet so I hope that's not going to be a problem as well. What's with this not refunding all your money! That is not right! I am trying to be kind & courteous but there needs to be better communication & the site needs revamping so you know where the heck to go for your infomation. Still waiting to hear......

Hello I would like a email about the 2 items I ordered from the site you got my payment but I have Not received a tracking number for either purchase they're the same item because I was charged for the first one got no tracking number to find out when it was going to be delivered I ordered the same item and the same problem happened please contact me by email or phone# 7249632275 they were both bought for Christmas gifts the items are skull and skeleton hoodies black with red Thank you

I paid through my visa for two skirts a month ago and you have taken payment but no skirts I would like a refund

Hi team, This will be the only mail I will be writing to get my account and data removed from this "Platform". The mail address i use here is the one somehow and unfortunately is used in getting mails from your newsletters. Now let me please tell you what will happen: -I will not get any update or mail from your site. -I already updated the settings to just not get anything from here. -I will not follow any kind of exchanges of any sort. You won't ask me for any further information. -It was not a good experience to be in this website. -I used with regret the app on android -A review is being written. One More thing, Making it hard to delete accounts doesn't add less than bad reviews. like really? 2021?. I am waiting for your reply. Bob