About: LIGHTINTHEBOX, MY WORLD STORE
As a New York Exchange Listed Company (NYSE:
LITB), LightInTheBox takes you through an easy and fantastic shopping journey.
Downloaded by 30 million+ customers, LightInTheBox App is not only available in
24 languages and supports 42 local currencies, but also offers exclusive
benefits and delivers happiness to 200+ countries.
Listed below are our top recommendations on how to get in contact with LightInTheBox. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LightInTheBox. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
61.9% Contact Match
Developer: Lanting Jishi (Chengdu) Technology Co., Ltd.
E-Mail: [email protected]
Website: Visit LightInTheBox Website
https://www.facebook.com/lightinthebox
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https://www.youtube.com/c/lightinthebox
https://www.tiktok.com/@lightintheboxofficial
By Spencer Moore
5 months agoI placed an order on 2-21-2024. I was told the items would arrive in 4-7 business days . My order arrived 25 days after the order was placed . Also, there were 6 clothing items in my order, that I wanted to return . It is virtually impossible to return anything to Light In The Box company , because , all of your return options, will result in a dead end . There is not a phone number to speak to anyone . And , the company will not respond to any of your emails . I've made multiple multiple attempts to get a simple return ticket . No one has responded , to any of my contact efforts . I'm extremely disappointed , and very frustrated with this entire process . I would advice everyone to , to stay away from Light In The Box . It's a total rip off . Very Disappointed :-(
By Katherine Elizabeth Martin
5 months agoI received the dress I ordered March 11, 2024 and it is too small. Your website is impossible to find the return address label to mail the dress back to your company for a refund. Please forward a return label as soon as possible.
By Jim Fry
6 months agoI ordered (order update #: 240204147812228) two muscle shirt tank top shirts over 3 weeks ago and have not recieve them yet.
By ian whyman
7 months agoI purchased a security system from light in the box the advertisement states that supplied.with australian power supply adaptores they are NOT clearly they do not want to come to the party they have offered $5o to purchase adaptors as i need 5 will not deal with this company again i have had previous dealings and have been OK
By Gerry Guthrie
9 months agoI have tried to order but can not my iTunes is disabled I can not download the app how can I buy things
By sheila Jenkins
11 months agoOrdered bigger size of previous dress I had to return. Still waiting for refund, 3 months. Expected It to be OK. NO It is made from an entirely different material. Stretchy and clingy. VERY DISAPPOINTED
By Sheila Jenkins
11 months agoOrdered 2 dresses, Came in a reasonable time. Unfortunately both too small. Had to return. only few days grace to do this, Paid £20 For postage ins and tracking. I have been able to track as far as "China" but is being held in customs. Nearly 3 months now, Posted 30 June 2023. Still waiting for refund, and cannot get hold of anybody to find out what is going to happen, Frustrating. How can you find anybody to help. Please
By Mary Ann Schweers
1 year agoI return 8 prs of shorts (2 small) on 8/2/2023 still waiting for refund.
By Rosemary Hahn
1 year agoLight in the box does deliver your items. But if it doesn't fix returning it is very hard and next to impossible. They want you to upload pictures and you only have 7 days to return it. My two tops that I ordered both had a foul smell like fish on them. I cannot wear them anyplace like that! The material is awful!!! I will never oder from this place again.
By John King
1 year agogreetings i never received an email confirmation on an order I do have the order number. Can you find it using my email address
By Kathie Diaz
1 year agoI want to return order #2305210969229956 for a full refund & return shipping. I have contacted customer service & they requested the same photo & information that I had already sent. If I need to send this again, please send me the link again.
By Paul Leeson
1 year agoThis is not a problem, more an enquiry, but I can't find anywhere to send my query to. I would like to know the widths of the brim on 2 hats. 1) 8615284 2) 9452284 Thanking you Paul Leeson 27/03/2023
By Kathleen Scheuermann
1 year agoOrdered green pant suit, received too small. Emailed company stating too small wanted to return. They responded, stating although item sent from New Jersey it has to returned to China and they are awaiting tickets to return. Meanwhile, without my permission, they sent me another pantsuit and that too is too small. I have now been charged for two pant suits. No response from them to date as to how to return for refund. This is an absolute scam.
By Robert delany
1 year agoI ordered 2 purple tuxedos large. Two additional green tuxedos were added to the order. Cancel the 2 green tuxedos. I only want the 2 purple tuxedos (large).
By marilyn brown
1 year agoi would like to return a top i ordered from you it is a nice top but the size is way too big, i have filled a form in for return but now you want a picture which i cannot give as my computer will not link to my camera , i have not worn or tried this item on, i have all original packaging just need to return it please
By marilyn brown
1 year agoi would like to return a top i ordered from you it is a nice top but the size is way too big, i have filled a form in for return but now you want a picture which i cannot give as my computer will not link to my camera , i have not worn or tried this item on, i have all original packaging just need to return it please
By ruth houh
1 year agoI paid Duty & Tax Insurance and was charge additional $40.00 Canadian duties and taxes I would like to know how to get my refund.
By patsy j alexander
1 year agoWhy are you people so slow sending my merchandise? You were not slow taking my money on the day of the order. Perhaps you should wait until shipment of orders before dipping your paws into people's hard earned money! I'm am pissed and never again!!!! Patsy J Alexander
By DAVID FREDRICK McCann
1 year agoHi I bought a pink coat for my wife on tying it on the zip closed and as we pulled it up the bottom part started to open, we pulled the zip back down and tried again no luck it still kept opening. Please can you tell me how I can send it back to you and also order another one size uk 20. if you could send me a returns label and packing material I will send it back, please note with all the rest of my wife's clothing and all my shirts that we have bought we are really pleased with them and my wife loves this coat. We will certainly tell our friends and family about your company. Hoping you can help . Yours Faithfully. Dave McCann
By Jennifer Jordan
1 year agoI will not pay any money to file a complaint with you about not receiving product and billing me twice for the product. J REALLY hope you can resolve this. J do not want to believe that I have just been screwed. I will have to contact my financial institution to put a fraud complaint in.
By kay plows
1 year agoi have emailed you several times on returning a item as to small i orderd size 12
By Jerry Williams
1 year agoI ordered shirts August 22 and would like to know where they are located. Seq# 036694
By dina ismail
2 years agoI have been trying to return items that arrived late over the summer. They were for my wedding and they arrived much later than the expected date. I need to return them and need to speak to someone on the phone to explain.
By dina ismail
2 years agoI have been trying to return items that arrived late over the summer. They were for my wedding and they arrived much later than the expected date. I need to return them and need to speak to someone on the phone to explain.
By NANCY Ermer
2 years agoI am in the middle of trying to return a dress. I ordered 2 so I could choose which one I wanted. This one came & the bag was all ripped. I just did not like the material, it is silky & I was not expecting that & it did not look good on me. Now days have gone by while I'm trying to get the return address so I can see how much the return will cost or else was given a choice between a 60 % credit or 40 % credit or something of that nature. They will not even refund my full amount??? So anyway here I sit as the days go on & I need that return address & I did not even get the 2nd dress yet so I hope that's not going to be a problem as well. What's with this not refunding all your money! That is not right! I am trying to be kind & courteous but there needs to be better communication & the site needs revamping so you know where the heck to go for your infomation. Still waiting to hear......
By Dianna Baker
2 years agoHello I would like a email about the 2 items I ordered from the site you got my payment but I have Not received a tracking number for either purchase they're the same item because I was charged for the first one got no tracking number to find out when it was going to be delivered I ordered the same item and the same problem happened please contact me by email or phone# 7249632275 they were both bought for Christmas gifts the items are skull and skeleton hoodies black with red Thank you
By Collette Stanley
3 years agoI paid through my visa for two skirts a month ago and you have taken payment but no skirts I would like a refund
By Bob
3 years agoHi team, This will be the only mail I will be writing to get my account and data removed from this "Platform". The mail address i use here is the one somehow and unfortunately is used in getting mails from your newsletters. Now let me please tell you what will happen: -I will not get any update or mail from your site. -I already updated the settings to just not get anything from here. -I will not follow any kind of exchanges of any sort. You won't ask me for any further information. -It was not a good experience to be in this website. -I used with regret the app on android -A review is being written. One More thing, Making it hard to delete accounts doesn't add less than bad reviews. like really? 2021?. I am waiting for your reply. Bob
By USA > China
This whole company is one very large scam. The only reason I downloaded the app is because on their website, for returns, it tells you to download the app and shows a step by step, which does not match the steps actually needed. They make it impossible to return anything. They lied about their location, not Washington but Hong Kong, they said 4-7 days shipping unless I paid $60 for expedited shipping, I paid $60 for shipping and then my order wasn’t processed until AFTER the delivery date I paid for. They even threw in a business card saying Sorry For Being Late, and not to Use the Apple App or Website, they said to order with WhatsApp so they don’t have to pay fees to anybody -“makes it cheaper”, then the material description DOES NOT MATCH what they send, they sent plastic bags with zippers instead of what I ordered, polyester vests ( I know the difference because plastic/acrylic melts with a heat press) also I ordered sizes Large-3XL, they sent me the exact same sizes with different tags, when I requested a refund they made it seem like it’s my fault I’m American and Americans are fat? This is a company mind you-I just wanted a refund they promised- they said no and offered 30% of a $417, then sent me $100 which is not 30% of $417, this company is garbage and is doing illicit practices and should be removed from the App Store they are trying to sell garbage while ripping off Apple and American Clients at the same time. Trash trash trash.
By Princess~D~Love
i wish i’d read all the app store reviews first rather than the reviews on the actual app. what it fails to mention on the app(until after you make your purchase) is that the actual time it takes to get to you is divided into a shipping estimated time and a delivery estimated time. so when it says 4-7 business days that doesn’t include the “processing time” which could also be up to 10 business days. i paid an extra $30 for expedited shipping just for it to still not be shipped yet. even after i ordered it said that the estimated shipping date would be the 13th (two business days after i ordered) yet it still has yet to be shipped. even on the app all the reviewers give the items 5 star reviews and they conveniently all have pictures (i noticed another review on the app store saying that there were no pictures with the reviews, but now there are) but even when the picture clearly doesn’t even match the photo they’re still giving 5 stars and even if it has a 3 or 4 stars it still is like “great, love it” there’s never anything lower than a 3 which is pretty suspicious. honestly i wouldn’t even be this mad if it had told me in the first place there was two different estimated times for it to get here (probably because i just wouldn’t have ordered because i’m on a time crunch) but the fact that that part was conveniently just not visible until AFTER i made the order 😒
By LadeeEcstasy
I think this app is a scam from China clearly they MISLEAD you into believing you’d get your order (in 4-7 business days paying extra shipping) and that they give refunds this is NOT TRUE! Processing days take another 10 days on top of shipping days! 👎🏽 The reviews are lies and real intentions are to scam you out of your money. I think that these tracking numbers and the DHL app is fake and a data mining scam also used in their website review to link to your Facebook accounts so they send you more scam sites. I was mislead about free returns which they only give only 24 hours from when you hit submit. There is NO WAY TO CANCEL THE ORDER so you’ll have to dispute it with your bank. I couldn’t even delete my card info or account. NEVER USE SITES from foreign countries even some US ones are fakes. Read the contact us details make sure business is real, has an actual address, email & phone number and valid business license number before buying anything online! A fake customer service automated email responds and asks for a bogus order number. Still have not received a real tracking number that corresponds to my package. Some scammers send real tracking numbers but they do not relate to your actual order. We will see how ling it take for me to receive anything… I ordered Oct 2nd expected it before the 10th. They told me it won’t be here til Oct 18th…
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