Citibank VN Reviews

Citibank VN Reviews

Published by on 2025-06-12

🏷️ About: We’re constantly improving our mobile experience to offer you a more personalised, easy and intuitive banking experience that keeps you on top of your finances. Manage your account • Log in securely and quickly with biometrics* • Keep up with your credit card and bank statements, as well as urgent actions and latest transactions — all on your dashboard upon login • Discover personalised offers, notifications and u.


       


Is Citibank VN Safe to Use?

We Investigate the app owner's website (Citibank.com.vn), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
71.9%

😎 Positive experience
28.1%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 275 combined software reviews.

Is Citibank VN Safe?
Citibank VN appears generally safe, but use with caution.
28.1/100

  Safety Analysis »»

Is Citibank VN Legit?
Citibank VN appears legitimate, though exercise caution.
28.1/100



Read 20 Customer Service Reviews 😠💢

4.6 out of 5
Not assistive technology compatible

This 7.8 update took away the assistive technology compatibility which was pretty good in previous versions. It totally drives me nut because I cannot do anything on this new update yet I cannot go back to the previous version

Poor interface, terrible functionality

Disappointing app. Almost impossible to transfer money and extremely limited functionality.
I strongly recommend some investment in developing a decent app, as is it is unacceptable.

App hang !!

CitibankVN is hanging, can not login with latest update !! Please update ASAP!!!

The app doesnt work with my new iPhone Xs Max

I upgraded to iPhone Xs Max and CitibankVN always auto-close without doing anything. Please help to check

Bad performance!

The interface doesn't look as nice as that in other countries. Should have the icon links to userguide

Finally works with iOS 12

After weeks of delayed , CitibankVN now finally works with iOS 12

Terrible

Need update UI to support 4" screen ASAP

One of the most horrible systems I’ve seen in my life

I don’t even know where to begin, you can’t do anything with CitibankVN, and the support, or the so-called support, is completely worthless. They send you links that don’t match to what you’re interested in, things don’t work. I’m actually going to just close my Citibank account in Vietnam, it’s really bad.

Stupid app

- slow
- unclearly interfaced

It view a new interface for the first login but when I tab on the card details it’s link to the old one. Have no way to going back to the new one =))

Never works

CitibankVN never works. Every day is a new problem - login, connection, transfers, can’t send PIN, etc. useful only to view your balance.

Update pls!

It's still lag! The interface is out of date, not compatible with iP5(s). And it has been too long to receive an update.

Needs more improvements

Slow.
The UI made it look like a web app and not so native look like Citi US' app. It does because CitibankVN itself is a hybrid app.
Not designed to work offline. Everytime I want to check my balance without wifi connection, it does not allow me in.

Very good

I can manage my credit card easily.
CitibankVN is the best banking app I've ever used.

Better than ever

Very nice update. It's better now. Very good app.

Very good

Very good apps for Mobile Banking. Now you can do banking at anytime, and every where. But should have the thousand separator for transaction amount.

Mr. Kevin

Very poor app - if there are function they are are not visible.

Usefull

Secure app. I can use elsewhere and any time.

Great app!!!

CitibankVN is wonderful. I love it.

Terrible app

I cannot depend on it to work. Today only get general error messages after login.

Can not use

I can not use this stupid App, after Citibank sold to UOB on 01.01.2022



Is Citibank VN Safe? 🙏

Citibank VN appears generally safe, but use with caution. JustUseApp Safety Score for Citibank VN is 28.1/100.
This assessment is based on our NLP analysis of 275 user reviews. Combined with the app store average rating of 4.6/5.


Is Citibank VN Legit? 💯

Citibank VN appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Citibank VN is 28.1/100 .
This conclusion is based on analysis of 275 user reviews.




How was your experience with Citibank VN? Post a Review




Features

We’re constantly improving our mobile experience to offer you a more personalised, easy and intuitive banking experience that keeps you on top of your finances.

Disclaimer: The use of this Citibank VN Mobile app is for the customers of Citibank, N.A., - Ho Chi Minh City Branch and Hanoi Branch (Citibank VN) only.

Content provided via this Citibank VN Mobile app is not specifically created for any territory other than where Citibank Vietnam operates/is licensed to operate.

Our goal is to create the best mobile banking experience, and we’ve only just begun.

Look out for even more improvements coming your way in the next few months.

  Contact Support
Developer:
Citibank Vietnam