ShareFile Reviews

When I first downloaded ShareFile, I was pleased to know that I could open files from this app directly into Microsoft Excel on my iPad Pro and have it auto save in the folder. This feature worked fine for about a week but has not worked since. Now when I try to open any files in Excel I get an error saying the file is in an unsupported file location. Please fix this issue ASAP.

this app please provide a user friendly interface with iOS’ new stock Files app! I use this app as a cloud server, all of my files reside on Citrix servers. If you want businesses to continue using this app then you must provide the user the ability to copy, paste, delete, and move files from and to this app from all file/app locations on iPad Files utilizing long press pop up menu in the native File application.
this app, as it is today, is so cumbersome that I’ve started mirroring my files to another host for a temporary work around, and may soon make it a permanent move away from this app.

This is the most idiotic app ever. It’s literally called this app, and it only allows you to upload photos from your photo library. Files on iPad have been around for a couple of years now, so it’s not like they haven’t had time to implement that feature. So if you have any hope of being able to upload non-photo files from your iOS device, then you’re out of luck.

Downloaded ShareFile to add video content from my iPad Pro to my this app account, but the upload process is painfully slow (approximately 1mb/s), despite having a solid internet connection. Feel like I’ll be better off just going through my laptop, where it only takes seconds to upload large files. Had such high hopes for ShareFile and was left extremely disappointed.

On iOS devices iPhone and iPad Pro, the Citrix Files app version 24.5.0 does not let me do what logging on via a browser lets me do, (1) search a PDF file that I have up in ShareFile or (2) download a file. The download capability doesn’t seem to work. Therefore, ShareFile unfortunately really isn’t useful other than to view small number of page files.

Since change from Citrix this app client to Citrix Files, cannot keep open majority of documents; after couple pages load receive Exit, Due to insufficient memory the document will be closed. These are only 10-20 page PDFs, nothing unusual. Four tickets opened, none responded to... Mgmt demanding change to something that works. After MANY years as paying corporate customer, not to mention reference for many others, Citrix has driven us away with non-response and buggy client.

ShareFile is missing several notable features and loads slowly compared to competing apps from drop box / onedrove / box. I switched our company from
Box to Citrix because it had some sharing features that I wasn’t able to get with box at the time (share with a link, change share settings for the link, etc.). Now, box and others have this and then some. The iOS integration of ShareFile when compared to others is really subpar. It does not work with with iOS files app or numerous common business apps (PDF expert, outlook, others). Citrix seems to have forgotten about this service and app.

I absolutely love the premise of ShareFile for my brand new iPad Pro to retrieve docs from this app and annotate PDFs. However when scrolling through multiple pages in editing mode, all of the original text/data on the file document frequently disappears and the only thing that is visible is my annotations. I sometimes can get the original text/data to re-materialize by slowly scrolling several pages backwards.

In other words ShareFile seems to work if you “baby” it and edit and scroll agonizingly slow.

Also, the download/upload speed is very slow.

For the mobile app... I wish they would have an option to scan document to pdf file, add option. And in multiple pages.

What if my client wants to scan multiple page document? They have to scan many pages and upload individually... What a pain...

Also files not always synced between users...

And lately the outlook plugin that has historically been stable sometimes works sometimes doesn't work... Sad... That is one of the most used tools...

Please update ShareFile to get some of the old features back. I loved it because I could open PDFs with my iPad and annotate. Now I cannot do that at all. I’m only able to do squiggly underlines and straight throughs. I called for an update as a paying customer for my business and I was on hold for 20 minutes with no response. I lost a lot of the functionality in the last two updates that I was used to using. It will not let me insert documents to emails anymore. This went from a five star app down to a three star. I hope that you can get it resolved.

ShareFile does not allow uploading files in background so it is very annoying having to be on ShareFile waiting for all the files to upload.

I wish the options to write on the pdfs using the edit function on the iPad was better. The options are very basic. Erasing is hard. The requirement of going in and out of editing mode is burdensome too. Overall it’s functionality works good for me.

My only complaint is when I minimize ShareFile to briefly view a browser, word doc, etc. then go back to the Citrix app, it has to go back to the login screen. I don’t see why it cannot just go back and forth. I use ShareFile for teaching courses and I have to go back and forth between the material and word documents when I write exams or prepare notes for class. It’s cumbersome when you only need to go to another app for 10 seconds and it takes an extra 15-20 seconds each time. That doesn’t sound like a long time, until you have to switch back and forth upwards of 100 times. It just becomes agitating and wastes a fair bit of time cumulatively. Fix that and this is a 5 star app

I’ve been using Citrix files for many years and it keeps getting better. I tried a trial of Dropbox for business, but like Citrix better. Share or requesting files with clients works well and looks very professional. It’s also been very dependable for me with a lot of files.

As an attorney, I’m required to have my clients files encrypted online. this app provides this encryption effortlessly. Sometimes difficult to set up a new computer or screen. However, I’m always able to access files even from my phone.
Timothy Ishii

Superb collaborative tool. We are paperless fo 20 years using Citrix on PCs, laptops, iPhones, iPads. It allows us to work in teams with perfect granularity with rights to view,print, forward all the way to the file level. May be 400 people work at the same time on 100 folders. We also built a private ChatGPT on Citrix by the name of Concilium. In fact, it has become a massive competitive advantage. We also use sharepoint but for certain products we prefer Citrix, while easy to scale. So we are a big fan.

So far this app has not let me down. Whether mobile or desktop, it is an easy active part of my work day. It’s like having an unlimited hard-drive that monitors revision control.

I have no complaints other then getting set up in their monthly payment system was annoying. But their tech and app works great! Will continue with them

I love ShareFile now - I can access docs from my phone when traveling, I can easily upload docs directly from emails. Very useful anytime I’m away from my PC.

Been using this app for years. Intuitive and few client complaints. No data breaches.

As we evolve technologically i would love them to let clients upload multiple docs into one pdf, make it more obvious for people to name files so we dont get ANDB36,!30Dhj, and convert jpegs and heic files to pdf on upload.

Other than that- it has been fantastic. Price goes up but so does everything. And - no data breaches. Let’s keep that up please