Contact ShareFile Support
Company Name: Progress Software Corporation
About: ShareFile helps people exchange files easily, securely and professionally.
Designed for business, ShareFile is a file manager that offers secure data
sharing and storage, customizable usage and settings, award-winning customer
service and tools that allow you to collaborate more easily and get your work
done from any device — anytime, anywhere.
ShareFile Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Progress Software Corporation
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Citrix Files Website
Privacy Policy: https://www.citrix.com/about/legal/privacy/
Developer: Citrix
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3 Most reported problems 😔💔
iPad Files Support
by Construction Pro 1
ShareFile please provide a user friendly interface with iOS’ new stock Files app! I use ShareFile as a cloud server, all of my files reside on Citrix servers. If you want businesses to continue using ShareFile then you must provide the user the ability to copy, paste, delete, and move files from and to ShareFile from all file/app locations on iPad Files utilizing long press pop up menu in the native File application.
ShareFile, as it is today, is so cumbersome that I’ve started mirroring my files to another host for a temporary work around, and may soon make it a permanent move away from ShareFile.
Lots of crashing with “insufficient memory”
by Bmm64
Since change from Citrix ShareFile client to Citrix Files, cannot keep open majority of documents; after couple pages load receive Exit, Due to insufficient memory the document will be closed. These are only 10-20 page PDFs, nothing unusual. Four tickets opened, none responded to... Mgmt demanding change to something that works. After MANY years as paying corporate customer, not to mention reference for many others, Citrix has driven us away with non-response and buggy client.
App not useful on iOS devices as compared to web browser
by Mark In Virginia 2
On iOS devices iPhone and iPad Pro, the Citrix Files app version 24.5.0 does not let me do what logging on via a browser lets me do, (1) search a PDF file that I have up in the app or (2) download a file. The download capability doesn’t seem to work. Therefore, the app unfortunately really isn’t useful other than to view small number of page files.
Have a Problem with ShareFile®? Report Issue
Why should I report an Issue with ShareFile®?
- Pulling issues faced by users like you is a good way to draw attention of ShareFile® to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ShareFile® customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ShareFile®.
