Candle app not working? crashes or has problems?

Candle Status

Last Updated on 2020-11-08 by Poets Road, Inc

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Summary of Candle Problems 😠👌🔥

- App crashes on startup for some users

- Can't create a playlist from music library

- Need to keep Wi-Fi on to control a smart lightbulb, leading to ads that ruin the aesthetic

Have a Problem with Candle - Ultra Real Blow Out? Report Issue

Common Candle Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Candle app on iOS and Android devices. Solve all Candle app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Candle iPhone Issues and Solutions

Candle iOS app crashes, not working, errors
Candle iOS app network issues
Candle on iOS has black/white screen

Candle Android App Issues and Solutions

Candle has errors/crashing/not working
Candle server network connectivity issues
Candle has black screen

Candle iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Candle app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Candle app crashes or not working on Iphone (iOS):

Close and restart the Candle app on iPhone
Update Candle app to the Latest Version for iOS
Uninstall and reinstall Candle iPhone app
Update your iPhone to the latest iOS version

Fix Candle on iPhone unable to connect to server/internet connection issues::

To resolve Candle network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Candle black/white screen (blank screen) on iPhone:

Follow the Candle iOS app troubleshooting guide Here →

Candle Android App Issues and Solutions

Fix Candle not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Candle app issues:

Force Stop the Candle App
1. On android, goto "Settings" » click Candle app. » click "Force Stop".

Update Candle to the latest version on PlayStore

Clear Candle App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Candle app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Candle.

Fix Candle unable to contact server/ Candle internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Candle » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Candle » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Candle on android.

Solve Candle black/white screens issue on Android:

Follow the Candle android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Poets Road, Inc, developers of Candle.

About this app

Blow out or blow on the candles by holding the microphone up to your mouth - or - swipe your finger up and down to light the candles. Free this app by Poets Road is a fun FREE app that lets you create ambience anywhere you go. Select from 10 different candles plus an additional mood lighting setting. Free this app lets you play music from your iTunes list. Ever wished you could set the mood in your hotel room with a this app that wasn't a fire hazard? Now you can! Want to add music to the room? Go ahead. Blow on/off will be disabled during this. App brought to you by Poets Road. It's the most photo-realistic this app ever made for the iPhone or iPad. Select from dozens more as add-ons. We welcome your thoughts and recommendations. Enjoy!