Is 知乎 Safe to Use?

We Investigate the app owner's website (Zhihu.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
66.7%

🤬 Negative experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 25,895 combined software reviews.

Is 知乎 Safe?
知乎 is very safe to use.
66.7/100

  Safety Analysis »»

Is 知乎 Legit?
知乎 looks authentic and legitimate.
66.7/100



Read 20 Customer Service Reviews 😠💢

4.5 out of 5
No More Censorship please

Zhihu has become a huge basecamp for nationalist in Chinese speaking world and the moderators impose very strong censorship based on the political viewpoint. Being a company registered in mainland China, it is understandable that search queries like “64” always returns nothing but the moderators are also very aggressive and harsh on peaceful and ordinary discussions. It is no longer a community and platform for insightful discussion and Q&A and has become a great example of the bigotry in many Chinese nationalists

Zhihu has reduced to a biased platform

I’ve been using zhihu for many years, and today, I’ve finally decided to uninstall it. Back then, the popular answers were evidence-based, but this is no longer the case. Recently, there has been a ongoing problem with how zhihu is not fair and open. Only one type of opinion is allowed in zhihu, other opinions are either deleted or the users get their accounts get banned. It seems that spreading the hate about other countries, races, religions, and even chinese villages are the “correct answers” and will get promoted by zhihu. Multiple times it has been found that zhihu administrators made alternate accounts to post these kinds of controversial questions and promoted them to get views. I will not support zhihu’s attempt to take advantage of people’s curiosity and spread hateful ideas to get views.

Zhihu is biased on Hong Kong issue.

I'm downloading it from the US store and I'm using it in the US, yet whatever voice supports Hong Kong protesters would be taken down immediately, by human content managers. I understand Zhihu has no intention to be not biased at all, which is fine for a private company, but in this case just get 知乎 out of the US app store and do your censorship in China only.

Plus the UI is terrible comparing with web app. How can an iOS native app looks worse than web app, seriously??

Social media control finally came to Zhihu

I will delete it after this review. This platform used to be somewhere you can share idea, knowledge or different opinions with others based on your experience or knowledge. But now, it’s more like a place to argue with other people. The worst is, if you answer any question that exposes disadvantage of current China your answer will be deleted and your account could be muted for from few days to forever. Obey the government and keep people mouth shut.

知乎 Zhihu is violating US constitution

I live in US and I am a US citizen, I’ve downloaded Zhihu from US App Store. However obviously Zhihu doesn’t care about US constitution of protecting freedom of speech. I only said sth moderately political, my thread was quickly deleted and my account was banned from speaking for 1 day.

I understand in China there are strict law on controlling speech, however Zhihu is doing business on US App Store, needs to respect US law not Chinese law. It’s a violation of constitution to restrict our freedom of speech in such an extreme way. Zhihu might as well just totally resign from US market.

Annoying behavior during content loading

Screen freezes between the text loading complete and image loading complete. There is a significant gap as the image loading is super slow. You cannot scroll at that time, but your clicks will be counted. So if you click twice during the time, even if these two clicks are more than several seconds apart, they will be considered as double clicks, and used as upvotes. There are so many times I have to cancel my unintentional upvotes manually. Annoying

I was charged for no reason 莫名其妙被扣款

Today I was charged twice for no reason, I didn’t purchase anything in 知乎, wasn’t asked for authorization or password or anything, but I was charged almost 700 RMB . I tried to find their contact information but it does not exist. So the only thing I can do is file a complaint with Apple iTunes and delete 知乎 . My experience is the same as many other people who have suffered with unauthorized charges by them.
我只是下了知乎app,绑了手机号,偶尔打开看一下,但是今天突然被苹果商店扣了两笔款,查看后得知是用于购买知乎币。我既没购买任何产品或会员,也没有收到过任何授权或输入密码之类的请求。想联系知乎客服,但是无论如何找不到联系办法,在知乎上搜索,发现很多人说根本不可能联系到知乎的人工客服。只好向苹果投诉,要求他们拒绝支付,然后删掉知乎。

Keep crashing in iOS 13

知乎 KEEPS CRASHING RANDOMLY and HEATING the phone in various types of iPhone that are UPDATED TO iOS 13, including XS and 11 Pro based on my experience.

Despite there are many people reporting such crashes in their platform, the developers seem to neglect all these feedbacks and never respond.

I am very disappointed that they fail to adapt iOS 13 properly for the reason that they never mention it in the update history, instead all those boring changes that have little help to improve customer’s’ satisfaction, or even worse.

Finally uninstalled because of garbage video

Zhihu itself is still fair, if you ignore strict political censorship. Wise people share their opinions while ‘liars’ make up funny little stories. Pretty good for restroom reading. But recently they start to force me watching low-quality videos, most just movie clips mixed with poor bgm, which cannot be blocked. Not to mention tons of silly articles admonishing abstinence or spreading rumors about celebrities. It could be really annoying if you can see 1 each 10 post. Finally I decided to install it to save me some time.

Zhihu should really need to check content offered in the app

Today, I deleted this all after years of using it as the content recommended and what I browsed has been filled with garbage videos and ads. I understand the company needs to satisfy the investors with the numbers but it will not last if you keep doing this way. Fake titles, trash ads included in the articles and I’d need to pay for the things that look valuable to me. This company is turning itself as the second Baidu and content on there is not trust worthy anymore.

The best with the worst

Zhihu was a good app for communication, however recently the administration became extremely bad——No matter how neutron or objective the idea is, zhihu start to devote itself into Chinese Speech-Of-Right-Control, which means context can be deleted for not <100%> support the government. They can also ban you if they THINK you anything anti-communist.
In contrast, the real anti-society hate speech and cyber bullying and Chinese-style personal insult and racism can hardly lead to punished. WHY?
Since 知乎 is no more friendly and more than greedy, I already uninstalled this and would ration learn the language by reading Chinese answer in Quora.

非常多的 五毛 和 坏帮派,管理员 三观不正, 效率很不好。

Privacy issue, Contents are misleading and contents lure user for purchase

知乎 advertised as a knowledge platform, but the information provided are made up and biased. Each time 知乎 pop up, I was led to an advertising site with click bates containing span contents that lure you for purchase. It is a wasted of time to read those contents and it is a waste of money to purchase each of those contents. The knowledge base is biased which completely destroyed the purpose of 知乎. 知乎 even track your location and ask for access of your external devices. It is useless and extremely unsafe for your data. Delete, unsubscribe, one star, and report.

The worst customer service I have ever seen

If they do not like your comments, whatever your comment is about, they will just delete it and tell you that it goes against laws and rules in their vague minds.

If you ask them what law you is that, they will either show you tons of irrelevant links to make you shut up finally (because you may be tired of this process), or they just keep saying that your words are not suitable and if you dare say that again, your comment will be deleted or you will be banned. What a ridiculous company that uses the law as a cover for all these ridiculous things?! Does your country really know that you are playing this dirty trick under the cover of the divine laws? As a window app for users in USA know more about China, what you did simply told people here that “Hey, this is China. We do not give a shoot about your rights of speech. Get used to it or go folk yourself”.

Disgusting.

PS: If you intend to pay for their membership, it is not worthy it. You still have to deal with these terrible customer service.

Don’t buy it’s membership

Zhihu has the most horrible customer service for a n online community app. You can be banned/ timed-out for no reason, and if you asks for an explanation, the service team cannot even respond you with sentence which make sense and they will just ignore you as they cannot reasoning with you for their decisions. There is a customer service number, and no one answers it for 24X7. I asked for a refund by the-build-in message system and they told me it is not allowed by their rules. You can use 知乎 for free as a non-paid member, just don’t waste your money to buy the membership since there is no customer service at all.

Are you gonna hurt me?

I have been keeping install and delete 知乎 couple time, because I am concerning my privacy. In 知乎 recent update, there is privacy contract requires me to agree for continue using 知乎. It said clearly they gonna investing and record my personal private information which includes my personal info.( name, age, gender, phone number, current address) my citizenship ID( same function as SSN), and every comments and images I have ever post online and etc. I refused to agree... I am really afraid that they gonna use that to against me in future.

there are more ads showing after the new update

After I updated in the morning, I find that there are even ads showing in the comment area, the ‘close’ button is so small, it redirect you to the ads page easily when you try to get rid of it, I understand that, app needs ads to make money, so I did not say anything when ads begin showing in the topics page, but this time, I could not help wondering, where would it add ads next time? Would you please focus more on how to improve the content of your app? There are fewer and fewer useful information in your app. I have been using it for a long time, this is really something that I don’t want to see. I know maybe one day I might not use it at all, but I do hope that day does not come too soon. 4 stars for the joy and knowledge it brings me and -1 star for the update in December

If you have something to say just swallow it

You are not allowed to leave any comment or answer any question unless you have legally registered a Chinese mobile phone number and link it to your account even if you are not in China. Without the phone number the only thing you can do with 知乎 is “upvote” and “devote”. But I won’t blame Zhihu. They just “comply the relevant law and policy”.

A go-to place for knowledge

I visit 知乎 everyday. Even a random look will give me good leads to useful information. The recommendations are usually good match with my interests. A must for anyone who wants to keep abreast with the latest news and developments in all walks of life!

Trash app

Just deleted 知乎 2 days ago. It used to be a great app, but now there are mainly clusters of lower class people pretending they’re from upper class. The administrators are trash. Comments can be deleted for unjustified reasons. 支持中国政府的言论相比于反政府言论更易被删除,知乎屁股就是歪。也不知道背后股东是谁。

Lose 2 stars for dark mode

Zhihu is a good for sure to share thoughts and knowledge in a most effective way. But I find hard to convince myself on praise its dark mode which always makes me frustrated to use 知乎. Dark mode, in my humble opinion, is NOT about shadowing all characters with dark grey color which hurts users eyes and even makes text hard to read. I’ve been a loyal fan of Zhihu app for long time either in China or U.S.. Please improve the contract rate in dark mode between characters and other elements to make 知乎 better. Thanks!



Is 知乎 Safe? 🙏

知乎 is very safe to use. JustUseApp Safety Score for 知乎 is 66.7/100.
This assessment is based on our NLP analysis of 25,895 user reviews. Combined with the app store average rating of 4.5/5.

Safety Analysis

82.3% of users say app is safe 👍
82.3%

10.8% of users say app is risky 🚨
10.8%

7% of users have some concerns ⚠️
7%


Is 知乎 Legit? 💯

知乎 looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for 知乎 is 66.7/100 .
This conclusion is based on analysis of 25,895 user reviews.

🔏 Privacy & Data Safety

知乎 collected the following data from you:

  • Data Used to Track You:
    • Location
    • Identifiers
    • Usage Data
  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Location
    • Contact Info
    • Diagnostics

Payments 💸

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Pricing Plans Amount (USD)
盐选会员月卡(1 个月) $2.99
盐选会员月卡(1 个月) $2.99
盐选会员月卡 $3.99
盐选会员季卡(3 个月) $7.99
6 个知乎币 $0.99
盐选会员连续月卡(1 个月) $2.99
68 个知乎币 $9.99
盐选会员连续月卡(1 个月) $2.99
盐选会员年卡(1 年) $29.99
超级盐选会员月卡(1 个月) $3.99




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Features

有问题,就会有答案。在专业讨论、认真互动、智能搜索中,发现更大的世界。在乎你的每次好奇,帮助人们更好的分享知识、经验与见解。 如有任何问题或建议,可发送邮件至 app@zhihu. com,知乎的工程师不会漏掉任何一条反馈哟 ~.

  Contact Support
Developer:
Beijing Zhizhetianxia Technology Co., Ltd.

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