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by EZE Ruthless

Is it any surprise that the worst home improvement store has the worst app? Certain other hardware store chains (who I won’t name) make it easy to locate items and shop from home; that’s because those apps are actually, you know, useful and stuff. But year after year, Menards continues to roll out an app that appears to be for decorative purposes only.

Beyond that, I wasn’t ok with Menards’ useless age discrimination policy during the height of the pandemic (e.g., banning people under the age of 18 from even entering the store), and I haven’t forgotten. It made absolutely no sense, given that kids were never the ones disproportionately affected by the pandemic. Funny how Menards didn’t ban older adults, if they were oh so concerned with protecting vulnerable age groups, but then again, why would they? After all, the elderly might actually spend money at their stores, whereas non-paying kids tagging along with their parents were a much safer target for their bias.

Plenty of other options out there for hardware and home repair, where the apps are actually functional and customers of all age are treated with respect. I won’t shop at Menards again.

by Sir-Cooper

How can a company like Menards have such a confusing - time consuming - FRUSTRATING APP for anyone to try and use. They purposely have you run a maze to try and find the price or information about the products your only trying to see if they carry it or have it in stock. Once I finally found the product I had been searching for it was another struggle to try and locate the price. I just can’t understand why a top notch company would design and have customers try and navigate this very frustrating app. I have asked family members and friends if they ever have tried Menards app and had negative things to say about it. Another thing is it crashes after loading pages trying to reach the product I am looking for including their weekly ads page.
Menards will you kindly do something better with your app?

by Holstst

This app is terrible! And I haven’t been much more a fan of the store of late. The search feature doesn’t even seem to function in the simplest capacity, no matter how specific I get about what I’m searching for. The “show item in store” feature is useless too. If I need a very specific plumbing fixture for example, I don’t need the app to tell me it’s in the plumbing section… (and that’s if the search feature even gets me THAT far!) How about providing aisle and bay numbers like Lowe’s and Home Depot do? That may make some people’s skin crawl to hear those 2 names in comparison to this store, but at least they have something right. Follow the lead of those who have gotten it right, even if you don’t like them. You’re only hurting yourself and future business if you don’t. My actual rating was 0 stars.