Contact Store App Support

Battery killer. App has issues. Desktop version not avail- lacking progressive steps to help aide in sales. More like another task to add into an already busy day. The app does let you customize things to reply with and has pre loaded responses that take more work to copy edit than using talk text. Often the app crashes mid session, top right buttons stopped working with most recent update so you cannot view chat history to gather info needed on follow ups. I’m not able to use the email tool as the app tells me I need to login… while logged in. If another person in your team is not online (using the app) you must pickup where their long conversation ended. Why isn’t there an email tool linked to paying clients using their specific service ? Keeping the app open all day, without having iPad or phone plugged in causes overheating devices if they make it past an hour. Meh.

I’ve had to use this app for work for about 6 mo. There seem to be different bugs that come up depending on the version update; however it consistently crashed upon opening from a push notification (nothing more annoying than a circle of death while a customer was waiting) and was a HUGE battery drain. I love the idea, and I was really excited to be introduced to the platform when our in-store sales dwindled due to COVID; but I would avoid using it again in the future.

-Crashes frequently -Quits in middle of chat and looses transcript -No real-time backups of chats -Takes forever to wake up, someone else gets the chat before you get to the HERO screen. -Very poor product search implementation -Shows customers City but not state... do you know how many “Pleasantville’s” there are in the USA???? -no user control of ring tones -no ability to see individual client review scores. -no ability to create and store shortcut responses. -HERO customer support is useless, they send templated responses to every issue.