Contact Merrill Edge Support

I’ve been using all the major brokerages and I assure you Merrill is by far, the worst. 1) merril customer service is filled by a bunch of idiots who clearly know nothing about brokerage service or industry. I asked to close and transfer out one IRA account and asked it be done the very day. The idiot rep didn’t understand what that meant and I had to explain to her over 1+hr call. Eventually by the time her associates got around to it the order was delayed and executed the day after, resulting in considerable losses in my portfolio 2) Merrill promotions were disingenuous at best. Every other brokerage facilitate accounts based on SSN and balance, with Merrill you need citizenship as well. Funny this wasn’t outlined in any pamphlets prior to my money brought into the system. This kind of cheating behavior is why Merrill’s reps have such bad reputation as swindlers. 3) Merrill edge app itself is terrible and doesn’t sync well with other BoA apps. The interface looks to be something designed by a highschool dropout over a long weekend, and the backend interface for linking across accounts is so terribly designed one wonders why they even embedded the function. Seriously do yourself a favor and move your money out to reputable brokerages and save yourself the hassle of wasting hours upon hours of chat with account reps clueless about their own industry, profession, and company services.

I chose to open a Merrill Edge account after reading an article that said Merrill offers Zelle functionality with their brokerage accounts. From my research, they seemed to be the only ones offering this feature. Zelle was the most important thing to me, because funding of brokerage accounts from competitors can take up to 5 business days. Pretty useless when you’re trying to execute a trade quickly and need to fund your account first. Well, turns out Merrill is useless too. Zelle is nowhere to be found on the website or mobile app, and the only options for funding are a transfer from a Bank of America account or a check. So there’s no option for instant funding. Merrill also doesn’t have a chat or email feature. The only way to get help is to call, and wait times can be ridiculous (especially with the current market volatility). I’m regretting my decision right now.

I’m not one to criticize, as I understand that, overall, apps are amazing and make my life so much better. However, this update is painful. I won’t be updating the BofA app, till I must. First, too load, every aspect take much longer than the previous version I had. And that wasn’t fast at that. Scrolling is now choppy, noticeably so. I have been spoiled with the smoothness of the previous version and other apps. The tile format dictates that more scrolling is necessary, why? The loading time, when viewing my holdings, is seriously long, and the coloring of the gain/loss in the green/red is very slow to load. The first time, I thought the market was closed, due to all the information displaying in black and no updates in pricing. On the account page, the gain/loss for each account was displayed. I liked this as I had an over view of each account performance. Now there is a gain/loss for all the accounts, and you have to view the holdings for each account, to see it’s performed. Again, with the painfully slow loading time. I truly hope someone reads this and makes this app a user friendly experience again.