Contact ebtEDGE Support
Published by FIS on 2023-12-03 About: ebtEDGE mobile application simplifies your life when you depend on SNAP or TANF
benefits allowing you to view your benefits at the touch of a finger. ebtEDGE
allows you to check your balances, review your transaction history.
How to Contact ebtEDGE Customer Service/Support
Listed below are our top recommendations on how to get in contact with ebtEDGE. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ebtEDGE. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: FIDELITY NATIONAL INFORMATION SERVICES, INC
E-Mail: [email protected]
Website: Visit ebtEDGE Website
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Reported Issues: 31 Comments
By Veronica Linarez
3 months agoI created an account and I'm able to log in but when I try to add my card, it wont let me.
By thomas
6 months agolook, Why is it so hard to contact a human? i cant access this damn card because the social security number is wrong. I've tried mine and my sons and neither is working. I am getting pretty computer illiterate the older i get. How the h### can i get a human. these people suck.
By Juergen A Tibcken
8 months agoAm old and getting confused a lot. Seem to have forgotten my log in and password, alhough I have in writingen down in front of me. Computer will not coopereate and will not let me print or write anything. My cell phone has no coverage in my area and received a phonr call earlier this morning (828-295-1119) but was unable to get through, always busy. I was unable at the time because our Verizon has no coverage where we live and she could not teally hear me, as I was almost unable to understand anything she ask me. She did not, as I requested, call me on the land line (828-321-3232) or give me info via email (portofreak@redacted). Where from here?
By peggy crain
9 months agoIf I may ask you how do I find out what can be purchased with my ebt card thany very much. peggy crain
By Amanda B Jones
10 months agoI am the director at a day care center. I am unable to access my deposit details. When I click on the date, it shows me the amount, but it does not show me who made the payment as it should. I need this to ensure that credit is made to the proper person's account. Thank you in advance. Amanda
By Jennifer Ellis
1 year agoMy password isn't working, and none of the answers are being recognized, when I do the forgot password. Please help!
By Marcia
1 year agoBack in November 2022 over $500 credit for SNAP disappeared. No notice given. Spoken to their customer service department five times with no results. Today the supervisor I spoke to was rude and told me there is nothing they can do and hung up on me. I asked for the corporate address and phone number. Answer do not have one. I have contacted the state and the USDA. Both agencies said the responsibility to answer for the disappearance is EBTedge or Quest or whatever their name is.
By Catherine Fain
1 year agoMy food stamp EBT card dropped my $493 allowance to 0 but loaded my husband's allotment of $23.00. So all we received for this month was $23.00 for food? I did not receive any notice of why. We were told there would be no changes based on our annual review. We can't survive on $23.00 only. I believe an error has occurred. How can we fix this and how long would it take to get my allotment loaded onto my EBT Card? Thank you, Catherine Fain
By Rick Martinez
1 year agoI got a raise from SSDI so now all of a sudden I don’t qualify for SNAP because my income is too high? This is totally unfair. Raises from social security should not affect food stamp income limits!!
By casey m. adams
1 year agoi believe my food card has been compromised. what do i do next? thanks, casey
By Emma A Ouren
1 year agoI have selected a pin for the P-EBT card I received as per the instructions given, The problem now is calling the customer service number to activate the card. So....no activation... no use??
By Brianna Thomas
1 year agoI cannot select a pin for my Michigan ebt card because it keeps saying the last four digits of my ss do not match their records but it IS correct, read right from my card.
By Matthew
1 year agoApp just plain doesn’t work. No emails have been sent to me.
By Marquita Nolan
1 year agoHello , ebtEdge I have a Neveda ebt card and have not been able to use my ebtcard at any grocery store Aldi and convienent stores Citgo . It"s been going on two months help please . my ebt card is active #5077159910395590 and it's has been declined and the store Manger said it's fraud . Thank you
By Perry Miller
1 year agoI am upset and unable to activate my FOOD FOR FLORIDA card. Both Website and phone advise me that they are unable to access my information to call back later. This is been several weeks. Will it be activated soon, will they get the system fixed soon? What can I do to access the benefits??????? Perry Eugene Miller
By Kari
1 year agoIt will not let me activate cards. I keep getting an Error pop-up when entering SS... obviously many others are having issues too. Somebody help!
By Dianne Lupton
1 year agoIt will not let me register my card.. I have done everything that I know to do. What do I do!
By Dianne Lupton
1 year agoIt will not let me register my card.. I have done everything that I know to do. What do I do!
By jitu leech
1 year agoI Have a change of address. How do I Change it so I can get my Card.
By Patricia Ann Smietana
1 year agoI cannot sign into my account to check my balance. It will not let me use my user name or my passwords.
By julie
1 year agoThis app will not let me set up my account. I do it over and over and it keeps telling me invalid credentials!! What do I do??
By Amanda Thomas
1 year agoi need to see a usage statement of my benefits. PLease
By Shawn Gomez
1 year agoThe account that I created the passwords are not being recognized and the security questions are not being recognized
By Linda Marie LaVear
1 year agoIs your website down? I keep getting an error message.
By Shannon Mccraw
2 years agoI filed for a lost card and I haven't received it and how can I get my card number off this site if I knew the card number I could use my food stamps I really need them can I get my card number please
By Kevin
2 years agoI have tried multiple times to reset my password and it won’t get to the send the email part it gets stuck before then.
By Craig JLee
2 years agoI cannot find my pin number for my EBT card
By Alice Abellanida
2 years agoI tried to change my password, but never received the reset email. Now I can't access my account at all.
By AttomBomb
Doesn’t load... this is not user friendly
So I’ve had this app for nearly a month now and it’s just recently been having a problem for me. Face ID works but then it just has that spinning circle saying it’s loading yet it never does. Sometimes it won’t even do that and it’ll just say server error or something like that. At this point it’s rare for me to even use the app since it’s much quicker to actually turn on my PC and wait for it to come on and then go on the EBT website to just see transactions and such. Yes I can just text that number “BAL/MINI” and get the info but I’d rather see the more in depth info like when it’ll be posted/available and more since the basic info given in the text is blatantly confusing when you’ve never had an EBT card before. Like I said in the title it’s not user friendly well it’s even worse for those who are new to EBT cards and it makes the whole system look trash when they can’t even make a decent app. Now that it never loads I just log onto access and find the info much faster! If you have a card get this app only if you’re ready to see the 50/50 chance of you even being able to get on!
By nobody important yet
Stopped working as of today while trying to check my account.
So I’ve been an Oregon EBT Cardholder for almost a year or two and have been using this app for a half a year now and just today it’s saying there’s a “new version” of this app but it’s saying I’m either up to date or it’s only giving me the option to open the ebtEDGE app rather than update it so it works for me. So yeah basically when I try to log in nothing happens and it just takes me to App Store now n does nothing but tells me I can either open it or airdrop it. Please fix this or actually get into contact with those people directly. It would be highly appreciated. Some of us literally can’t afford for mistakes like this especially when you’re already at risk of being homeless again. Gods blessings. I hope something effective can be done for the sake of the people that really rely on this card for basic human sustenance which should not ever be a luxury. It’s more than an app. For some it’s a matter of life or starvation literally. It’s a matter of necessity. It’s political of course in fact. It’s more than what it seems at the surface.
By nelson.wp
Dangerous, defective, or infected by hackers
Upon opening it says: "A new version of ebtEDGE application is currently available. Please update your application from Appstore. (1500)" It has a cancel or update button underneath. However I never use these buttons on the pop-up message because the media have warned hackers or the security and surveillance apparatuses often make these pop-up on your screen and get full device access if you click them. This is why I always check the Appstore first to make sure an actual update is available as the app is claiming. In this case, the Appstore says there's no update and just has an option to open the app since it's already installed and up to date. Because of this, I will now uninstall the app and no longer trust it since it's clearly trying to gain unwarranted access to my phone, is defective, or infected by hackers.
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- Pulling issues faced by users like you is a good way to draw attention of ebtEDGE to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a ebtEDGE customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ebtEDGE.
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