Contact Spectrum TV Support

by IDavid956

The app worked quite well when it was released at the beginning of the year. Live streaming worked well. Minor bugs have been quashed and the UI has been refined for the better. Unfortunately, it seems that live streaming has since gone downhill. The worst offenders are the movie channels like HBO and Showtime. They play fine for a few minutes and either the image gets pixelated, freezes with audio or it jumps back to where you started watching. Occasionally, it tunes into a black screen with audio. This does not happen when watching On Demand content. The only other bug is that when I watch On Demand content, the episode I watched will appear in the TV app even though I’ve already seen it. I then have to manually mark it as watched to remove it.

Also, the problem is not my device or internet speed because the iPhone app streams live video without any of these problems. I have the the 4th Gen Apple TV and I’ve deleted and reinstalled the app as well as restarting my Apple TV to no avail. Spectrum doesn’t seem to have a way to give the app developers feedback so I’m hoping giving them a 1-star review will get their attention and they will fix this problem because in its current condition, the app is almost useless for live streaming.

by TexasUSofA

First off, Spectrum won’t allow any user to be proactive when it comes to our own security! Spectrum customers are not allowed to use a VPN! Being denied access to the services we pay them for just because of our added security is now making me question if Spectrum already sells our personal information to the highest (or really any) bidder?? This is extremely scary considering the challenges we already face when it comes to protecting our personal deets along with our children from predators on the Internet! It’s not like we can stop using it! The Internet has become a big part of just about all aspects of everyone’s daily life! So...now the most recent slap in the face being that Spectrum has decided to take away access to the SpectrumTV App from its paying customers that have older working computers like an iPhone, iPad and/or notebook/laptop!! PLUS, they’ve not just blocked the SpectrumTV App from these users, but they’ve also now blocked the ability to watch TV through their website by using browsers like Chrome, Firefox, Edge or Safari!! 🤬 *And others are correct...even using the newest iPhone/iPad this TV app will only allow certain stations available for us to view/watch 🤬😡🤬😡 ‼️

by Spectrumliedtous

Trying to find a television service we could use when camping and traveling. Spectrum told us we could login to our spectrum account anywhere and watch all our shows, Through cell phone data or other Wi-Fi networks. This was a big lie. Half the channels say you have to be logged into your HOME spectrum Internet in order to access the channels we are paying for. On other Internet providers you have to download the individual apps like an app for Fox, and app for the Food Network etc. and some of the channels that we are paying to watch at home like the golf channel doesn’t have an app. So we’re paying for a lot of channels that we can’t watch unless we’re at home. And for CBS now they have CBS total access App, which is an additional charge even though we’re paying for CBS through spectrum! With DISH you’re able to Log into your DISH account through the dish anywhere app and watch not only live TV but every channel you pay for. And the hopper is an awesome piece of recording equipment. However all these providers are getting too expensive and we too are hoping to cut the cord and go a different route. There needs to be more Internet providers available, spectrum is becoming a huge monster.