Contact PS Remote Play Support

by Rajhiemdaniels

Seems I’ve found the issue to why the remote play wasn’t working away from home when I’m at work, for those having issues , make sure your router is in AP mode ( if you have both modem n router ) also google the ports that need to be forwarded for Ps remote play and set up port forwarding on your home admin Wifi , give your PS4 a static IP that is available to prevent it from changing when you restart your PS4 before setting up port forwarding , disable PS vita network settings( causes some issues) . And the part no one told me about not even google is that at the second location (work ) find the ip address your phone is using , go into the Wifi admin ( if you don’t have access then hope the default password is set on the Wifi admin which is user : admin, password : password , might be different for other people) once in the settings enable DMZ mode and put in the private IP address you found for your mobile phone )
In the PS4 remote play app reduce the graphics settings ( not required but just in case ) and try to connect to your PlayStation that is in REST MODE at home from work , this will take 2-4 failed connections if your PS4 is not on Ethernet n is below 60% Wifi signal strength, but it should work afterwards running as smoothly as if the PlayStation was right in front of you at work .

by Frostbyte

I’ve recently been trying to connect to my PS4 away from home on my iPhone XR and my iPad Pro 2020 that I just got only 4 days ago and tried using this app on both. Both are using the latest iOS 13.4.1 and this app on both will not work no matter what I have tried. I have tried reinstalling the app, restarting both devices, manually registering them to my PS4, setting them both to the lowest resolution settings, giving them both static IP addresses, and even port forwarding my PS4 and both devices and nothing is registering them. When I’m at home this app works flawlessly on both no lag whatsoever, but the moment I try to use both devices with this app on a different WiFi router over the internet, it finds my PS4, attempts to register, and then fails. It was working perfectly on my phone a couple months ago when I was using it. Sony it’s time to update the app... 😡NOW!!!

by Tyger Stylez

I have a such an issue with the disconnections on this app. It literally makes no sense into trying to play a game when all it tells me is that i don’t have “good connection” whatsoever when indeed I have great wifi service, I get cut off mid game and it’s absolutely infuriating. I go on google to see how I can get better signals for the app to stay compatible with my PS4 but nothing seems to work. And no matter how bad of a quality I set the picture per second and the rate of the high speed internet, it just simply doesn’t do much for me anyway. How can I enjoy this if I there’s no other methods to keep the connection permanent? Is this a bug on the app or did y’all think this wasn’t gonna happen? Pretty sure everyone knows this so they would rather delete the app instead of almost pulling their hair out the from scalp regarding for its lack of interest in fixing it. You're welcome.