Contact Parkopedia Parking Support

My husband and I were running late for a birthday party in San Francisco. We were at the end of a 5 hour drive and driving our 9’5” high sprinter van as we were planning to camp later in the weekend. Knowing we wouldn’t have much time to park, we tried to find a spot for a tall van on parkopedia. Thankfully we found one - 555 California parking garage which is listed as accepting vehicles up to 11’6” tall. We reserved and got there as quickly when we could. When we arrived, the attendant told us that they have a 7’7” height requirement for vehicles and the 11’6” height was for delivery trucks only and not for the parking garage! We were so bummed. After some time we managed to find a spot on the street and parked there despite the fact that we had both our mountain bikes and various other items exposed and were very nervous about being robbed. I emailed parkopedia that evening asking for a refund and to change the posting for that parking garage. They responded after 2 days, demanding a receipt for where I had parked instead. Since I had parked on the street after hours it was free and have no receipt. A quick call to the parking garage will easily verify our situation. Thanks for almost ruining our evening and for continuing to upset me for a measly $12. Will never use your app again.

I purchased this app with the intent on reserving parking spaces in our busy downtown are. I live in the 3rd largest city in our state, where more than 100,000 people attended the same football game, so it’s not a small town. We have about 10 large garages downtown and slews of metered and street parking spaces with about a dozen or more private surface lots that rent by the hour or by the event. According to the app, the are only 3 garages in our downtown that allow for reserving spaces through this app. Unfortunately, 2/3 of those garages will only “reserve” by the month and the other garage is not anywhere close to where I am wanting to park. Another major complaint that I have is not being able to save my login and password. This infuriates me, as a see no reason to guard this information in the phone that I must first unlock to access the app and that there really are virtually no spaces that can be reserved anyway.

I used parkopedia this week for the first time for an evening in downtown Seattle. I looked at options ahead of time and used the filter to set the date and duration for my evening. I saved a couple options and parked at one of them. Then came back to garage to pick up my car and was shocked to see my car locked inside a closed garage! Why would I be given options for parking that isn’t open for the times I set??? Guess I shouldn’t put trust in the app to give me accurate information and go ahead and do the research myself. Thankfully I was able to call and have an attendant let me in to get my car and drive out. But spoiled an otherwise nice evening out.