Ambur - point of sale (POS) Reviews

by Former Ambur User

The only thing worse than Ambur itself is the customer service. Every time there is an update, Ambur gets worse and worse. When you try and get help, there is at least a 25 minute wait to get through. Then the staff is so incompetent, they have no idea how to solve any problems. They say they will "elevate the problem to a level 2, and a supervisor will call you back." No one ever calls you back. They couldn't care less that Ambur is causing you to lose money. If you are considering Ambur DON'T DO IT!!

by Suna2341578

Can not do discount without it charging customer sales tax on discount they get back. Always sending a ticket twice so you waste food as you will make food twice, removed all of 2017 as they said needed smaller data base, now it is all missing from this app cloud and they have not repaired it in 4 months so as usual they are not going to fix it. Email support is so slow if you have problem it takes half to 2 days to get someone so if it is not working your screwed for days.

by Ibidochkadepp

Bought a lifetime license 3 years ago, now they are asking to pay for IT again on a monthly Basis. This is fraud.

Besides no updates, no improvements for months.

by Kastrin

It does not work, they do not answer the customer service phone. Those who answer by email do not know anything at all. 🗑

by Diggitty333

A totally criminal situation. Big money for support monthly that does not exist. On their way out and grabbing cash before bankruptcy.

by Paraiso72

I have tried rating this with no stars but would not allow me to do so. So I gave it 1* for its potential ability to be a good app. Customer service and a lot of its features are *0*. All the problems that everyone else has had are issues I have had with this app from day one. I have had entire days worth of transactions totally disappear and even ones currently opened in the pos. Payroll is a mess, does not accept the clock outs of employees and never has. I used Shopkeep for 2 years and was happy somewhat with them but I wanted a few more features that this app offered that Shopkeep did not. Big mistake as there is absolutely zero customer service. I never had the ability to use the 2-3 devices at a time that I was paying for so I made a change to go to just one effective on the next billing date until I could get things worked out with them. The plan changed but I was immediately charged another $58 within 2 weeks of paying $128 for the 2-3 device plan. I have emailed them and called numerous times for an explanation but they have yet to answer and this has been going on for 3 weeks now. (And did I mention that I had 14 days free trial and yet was charged for this app immediately!I have also questioned them about that but no answer, surprise, surprise!) Just don't do it, don't use this app. It is just not worth the chaos it creates. There are options out there that are better I am sure.

by Shamshooom

Crashed on Iphone before start

by Jaimerperry

Really? They changed a whole bunch of things, yet did not fix the glitch where no matter the permission setting servers can delete items and entire orders? 😂 I don't even know what to say any more!

by Help808080

This is actually a good product when working correctly. Seems after we recover from one update filled with glitches we are thrown another. I have learned my lesson now to wait a couple weeks after new updates to see what's up. So far new update has at least 4 glitches my staff has pointed out. The worse part is the frustration of these glitches showing themselves in the middle of a busy service. Some glitches can cost me $$ especially when calculations aren't performed properly or mysterious orders and items completely disappearing. You want to ask yourself. DO THEY REALLY TEST THESE BEFORE RELEASE

by Boodalu

We are a restaurant and bar that has been using this app since July of 2013. We do around 400 covers per week. We have been pleased with this system and haven't had any major issues since we started using this app. It was very quick to set up (I do recommend using someone with a good technical background) and our severs quickly mastered the skills necessary to use the system. We currently have three iPads; 4 printers and 1 cash drawer in use but will expand with 2 more iPads and Printers and 1 more cash station soon. We recommend it. If it doesn't work for you the equipment you buy will be usable in other iPad based systems so you are only out the license fee. That is what go us to try it in the first place - No contract and no monthly fees and reusable equipment.

by Bambooligan

We own and operate 3 full service restaurants with Ambur! We use it for take out, dine in, call in & delivery! It gives the owner all the reports u need to visualize store sales, item popularity, payroll reports and is great for keeping track of your customers previous orders! It can function even when your Internet connection is down which is a major reason why we chose amber. When Internet connection is down u would need a dial terminal to process credit card transactions. Ambur is very user friendly and has made our new employee training much easier since the prices are all programmed in and you can create descriptions for each menu item. The power of Ambur from a owners prospective is amazing for the price! We use 7 iPads as terminals and managers use iPhones to void orders and to remotely open cash drawers when needed. All iPads n iPhones must be on the same network to work. We recommend using AirPort Extreme routers bc it makes setup a breeze. Also we recommend using thermal printers over the standard. The standard impact printers are loud and don't print as well as the thermal printers. Only downside of thermal printers is the cost of paper and you have to keep the paper away from extreme heat. We strongly recommend amber app for small business owners wanting to gain more control of your everyday business functions! Great app!

by ChioVela618

I've been using this app at our restaurant for a few months now and we're very happy with everything! We've got two iPads and the servers use their own iPhones when they come in to work. Letting your employees use their own phones might not be the best idea for every restaurant since you can't lock down other apps on their phones but my employees are very responsible so it works out great. Everything has been easy to setup and our staff loves using their own iPhones to take orders, really saves them a lot of time and walking back and forth. Not needing an internet connection to use this app was huge for us since our Verizon DSL connection is not the best and we loose connection every couple of days and need to reset the modem. Would definitely recommend this app to fellow restaurant owners!!"

by Hfvjgcbjccjcv

I run a small college Deli in Northern California. In the past we used an outdated cash register that was falling apart. I researched a number of tablet type cash registers and decided on this one. I was very pleased on how easy the system is to use. I needed very little help on setting it up. When I did need help the online instructions and videos work very well and answer most of my questions. I will admit that there have been a few issues but their tech support has been very helpful and works hard to resolve them problems. I even had a few requests that helped our needs when it comes to reporting sales. this app was very helpful and meeting my requests. If you are looking into a new food service POS system I would recommend this app.

by Up NorthenMN

We are a seasonal business in northern MN, open May-Oct. We are on our 2nd year with this app and still in love! We are a small restaurant & this app is user friendly. It is affordable & great user support for me who is not an iPad geek. My 22 yr old daughter programmed our iPad and we can painlessly tweak it on the fly to our needs & decide how we want it to function. I have one of my printers in my pizza kitchen & one inside our shop that are able to print "certain" designated tickets. We use Mercury for our CCards. Last year this app enabled us to accept CCards after being in business as cash or check Only for 9 years! Now we will get rid of bounced checks! You won't regret your purchase of this app and your life will be significantly improved upon such a purchase.

by BRIAN KATZ

It's been two weeks since my restaurant started using this app and its killer!! So far the transition from our old pos has been smooth. After I learned how to program everything, it went real well. The support from the guys at this app has been nothing short of awesome. Every email and phone call has been returned promptly. The only glitch I have found is that it's not 100% compatible with my cc processing co. (have to manually enter c.c. #'s for over the phone transactions at the website of my processing co.),but amber told me they were already working with them to improve it, and I actually believe them. Customers and employees love the new style.
Brian
10th Ave. Burrito Co
Belmar NJ