Ulys app not working? crashes or has problems?

Ulys Status

Last Updated on 2024-09-03 by VINCI.Autoroutes

I have a problem with Ulys

Are you having issues? Select the issue you are having below and provide feedback to Ulys.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
59 User reports:
App has problems

User reports 59

⚠️ Most reported problems ⚠️

Not working

49.2%

40.7%

Account

8.5%

Connection

1.7%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Ulys by VINCI Autoroutes? Report Issue

Common Ulys Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ulys app on iOS and Android devices. Solve all Ulys app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ulys iPhone Issues and Solutions

Ulys iOS app crashes, not working, errors
Ulys iOS app network issues
Ulys on iOS has black/white screen

Ulys Android App Issues and Solutions

Ulys has errors/crashing/not working
Ulys server network connectivity issues
Ulys has black screen

Ulys iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ulys app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ulys app crashes or not working on Iphone (iOS):

Close and restart the Ulys app on iPhone
Update Ulys app to the Latest Version for iOS
Uninstall and reinstall Ulys iPhone app
Update your iPhone to the latest iOS version

Fix Ulys on iPhone unable to connect to server/internet connection issues::

To resolve Ulys network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ulys black/white screen (blank screen) on iPhone:

Follow the Ulys iOS app troubleshooting guide Here →

Ulys Android App Issues and Solutions

Fix Ulys not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ulys app issues:

Force Stop the Ulys App
1. On android, goto "Settings" » click Ulys app. » click "Force Stop".

Update Ulys to the latest version on PlayStore

Clear Ulys App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ulys app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ulys.

Fix Ulys unable to contact server/ Ulys internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ulys » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ulys » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ulys on android.

Solve Ulys black/white screens issue on Android:

Follow the Ulys android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VINCI.Autoroutes, developers of Ulys.

Verified email

Contact e-Mail: [email protected]

About this app

With the this app app, your e-toll badge has a multitude of functions. - Monitor your e-toll expenses and view your invoices in the blink of an eye. - Manage your plan and access all your options in one click, wherever you are. - Keep Customer Service at your fingertips and replace your badge or order new mounting brackets in just one click. - Save time: a high performance GPS keeps you informed of traffic, roadworks and any events on the road in real time. - Manage your toll budget: toll prices are indicated on your itinerary. - Travel safely on the motorway: your smartphone transforms into an emergency call terminal in the event of an accident. - Depart with peace of mind: we offer advice and tips to prepare for all your journeys. - Never stop at random again: find details on the service & rest areas on your way before departing and during your journey in real time. Please check our FAQs or get in touch with Customer Service team is available to advise you in French, Monday to Saturday, from 8am to 8pm, on 0 970 820 160 (free service + price of call). New mobility services will shortly be available to enrich your experience on the road. Any suggestion to improve the this app app? Your app will continue to improve for you and with you. Your feedback is very valuable to us so please don’t hesitate and drop us a line at: suggestion. app@vinci-autoroutes.