iProcess Reviews

Most recent update has iProcess crashing any time you complete a transaction… AGAIN!!! This happens every time iProcess gets updated. Then it gets “fixed” for a few months until another update comes out.

When I go to use the Bluetooth terminal it comes up with an error message: Terminal ID Missing and Transaction Key Missing. I contacted this app and they said to contact Rectangle Health. They sent me an new terminal and I have the same issue using my IPad.

Application always fails to connect to the reader even when signal is fine. Error messages appear with no troubleshooting help.

Since the update iProcess crashes as you try to complete any transaction. I deleted iProcess and reinstalled. No luck?!!

How can we add TIPS in the payment process using the BBPOS CHIPPER? I went into the setting sand turned on tips. I'm also unable to use customer signature..

I’m running iOS 12.5.7 and every time I swipe a card iProcess crashes. :(

Every time I try to process a credit card payment, iProcess crashes. I cannot process an entire payment. I’ve tried it with WiFi and without. Same thing with Bluetooth. iProcess worked great for over a year then all of a sudden it won’t work anymore. If the issue is resolved my rating would increase.

Needs ability to set up a master account online and forward setup link to employee’s mobile devices for easy setup. Currently, you have to input all company information and setting controls into EACH device. Why not be able to setup once online, then have the merchants/employees login and all info is saved? It’s way too time consuming and unnecessary the way it is now. Please change.

this app has been ok(ish) for me until this recent update. The signature screen no longer turns to landscape so it is harder for people to sign. Also, majorly impacting my business is the tip option is way less visible and therefore most clients who usually tip don’t see it and forget about that option or expect it to be on the next screen. These are two of my major complaints in addition to it being just far less intuitive to use. (One bonus on the update is I now have access to the customer vault, which will be handy.)

The card reader works fine with the phone itself. I use an otter box and the reader will not attach due to the size of the case. I have tried 2 extensions and the reader will not read any cards while using an extension.

How can we add tips in the payment process? It doesn’t show. We tried different methods. We have iOS 14 and 15 as well.

We just ran our first transaction. It seems if you aren't getting a signature you have to back out of everything and change it in settings and repeat to add signature function back. There should be a a check box for manual entries whether card holder is present or not.

Also it won't take multiple emails or it doesn't send a receipt at all, not sure yet.

Just needs some work IMO.

I use it pretty often; love that it's tied in with my regular processing account (rather than having a separate account like Square). What I struggle with is the fact that I enter an email address in customer info and then when I go to email the receipt, I have to put the address in again! Make it carry over. Can't be that hard.

For problems with IO8. I would say delete it and re-install it. It fixed my issues. Upsetting is all my history then disappeared. They know about the black out signature and have informed me they are working on it. Overall one of the best apps for credit card processing. No max, fast with in 2 business days. NMI have been great on the phone. All those questions help against chargeback trust me I know I been through it.

I was skeptical at first, but iProcess is the easiest payment app I’ve ever found. Lightning quick, very intuitive and just gets the job done with no extra steps. Very glad I switched.

Took me a while to set it up to work with Payment Revolution, but it works great now. Pulls all the info from the card so no need to enter the client's name etc. You just enter the amount of sale, swipe the card, hand it to the client (they sign with their finger) then touch "process" when it asks you to confirm the sale-- one last chance to make sure all is correct before going ahead. Yet the whole process takes about 30 seconds. And it only takes that long because I fiddle around with the amount on screen at the last minute before handing it to the client to sign.

I know there's a lot more I could do with iProcess, and I'll take advantage of those other functions as I learn them. But even as a complete newcomer, it "just works" and that's what I need most.

Bonus points for its seamless integration with SignPost: that's what enticed me to switch from Square, which I also really like.

I was happy to see that my gateway added support for processing on the iphone, best of all they didn't charge anything extra for iProcess . I get the same rate as I would through my website. Transactions a FAST, also the ability to instantly email a reciept to the customer is a nice feature.

I would highly recommend the this app App to all businesses with a merchant account. Metro Merchant Services offered me Mobile Payments with no restrictions on processing for the most competitive rates on top of my already low processing costs. I'm not the best with technology but their Customer Service team had me trained and running transactions in minutes. The swiper works great and easily fits with my phone case too. Great App! Great Pricing! Great Service! Thanks!

I have been using this app for about 5 months but recently upgraded to an iPhone5 and can no longer use iProcess. I had one very minor complaint while using this app.

Occasionally the swiper just wouldn't work, and when a cc number is keyed in the fee is higher.

I have now switched to another app and realize how much I loved this app. The tip function is great, receipt email is great, and the ability to email batch reports and totals from the history is great. My only complaint now, is that the card reader is not compatible with my phone.

By far the easiest to navigate through. Love this tool! All the information is accessible after running the card for our record keeping.