RemotePC Remote Desktop Reviews

by Terrible App Victim

This would be incredibly useful if it worked. Unfortunately, RemotePCRemoteDesktop is the single most disappointing setback in modern technology since the Challenger explosion. After testing it on multiple devices and on multiple networks, I was unable to stay connected to my PC at home for more than a few minutes without it being interrupted and throwing me into a blue screen that either lasts until I force quit RemotePCRemoteDesktop or until it returns me to the sad, frozen image of my PC’s desktop; taunting me with a cursor able to glide gently across the icons I need to click, but unable to actually click. Using remote PC is like watching It’s a Wonderful life, except instead of seeing what life would be like if I didn’t exist, I see all the wonderful things I could be clicking if I were at home. My documents and my applications are just out of reach; I am a ghost sitting in my computer room, trying futilely to click and click, and I cry as my connection to my PC slips away before my very eyes. If this were the Titanic, I would be Rose, floating on my driftwood, and my desktop would be Jack, sinking and freezing to death right before me. If you value your time, your money, and your dignity, I strongly recommend you avoid downloading Remote PC or spending money on their service.

by Se Yua

Awful service.

The trial service worked flawlessly. As soon as that ended, and I paid for service, the problem started.

A week in and I have not been able to use it at all. Their customer support has been a joke. I’ve been bounced between email and chat, and my problem has not been solved. About 3 days ago I asked for my money back, and was ignored. Still no reply, and no service to this day. And no refund.

by RSM584

Understanding connectivity issues is very difficult. Sometimes I can connect and login while other times I fail. In neither case is there is a record of the access or a log of the problem. In fact there is no help on debugging the failures.

In general, the management interface is poor. This is especially true for mobile tablets which do not have their own tools for debugging.

by Imburnsey

More times than not the connection is not good. When trying to navigate a program such as word, you may thing you typed a sentence and look up only to see nothing happen. So you begin again only to find it lagged so much that now you have garble. When trying to use QuickBooks, often it is unusable. Tech support only tells you that the problem is that you’re not on the newest version. Does that mean they know they built it with problems? Updating has never solved the issues. It’s cheap and sometimes works well. While in Tech chat support , expect to be on hold for extended periods of time.

by Selfdestruct264

I have had continued issues connecting to both a Server 2012R2 box (black screens every time I connect with no apparent recourse to get the connection working. Occasionally it will work, but most often nothing but a white mouse cursor on a black background) and a Windows 10 VM (gives me a desktop background, but Ctrl-AltxDel also doesn’t do anything and I cannot login.)
Still crashing after my initial review. The session will hang and there is no way to use RemotePCRemoteDesktop . Worthless until these bugs are fixed.

by AMBS1981

First, I’ll admit that I’m not an IT guy. However, I don’t think I should have to be in order to use a Remote Desktop tool. Part of my issue is Remote PC, the other is Windows 10 and the Microsoft Surface Studio. Windows seems to find a way to overly complicate things. There were about 5 different options that I had to check for my Surface to remake woke for remote access. I checked all of these boxes and after 1 hour, my Surface disconnected from the internet and could not be reached. When I was able to connect remotely, the application would freeze on the Windows lock screen. Eventually after a series of glitchy graphic displays I was able to see my desktop, but then everything became extremely sluggish. I did contact RemotePC and they suggested having a 3rd machine that can wake the other PC, but unfortunately their support references show an outdated Windows interface. Bottom line, someone will get rich when they introduce a remote access tool that’s actually simple to setup.

by Frank02055

I used LogMeIn for 10 years until they priced themselves beyond what I could pay. I went to ScreenConnect 5 years ago. They too had a price increase recently so I decided to switch my systems to RemotePC. Half of my Windows XP machines have not yet been able to connect. The software didn’t fully install and the uninstall won’t remove RemotePC. So they are in limbo until fixed. My Windows 10 systems have connected but are not always reliable. I am regretting my switch to RemotePC. I should have stayed with ScreenConnect and paid the increase. My time is worth something. I’ll give it another month and if it’s still not working right I’ll be looking for a refund and switching back. So far customer service is not very attentive to making happy customers.

by Wizisname

I installed RemotePCRemoteDesktop and it does absolutely nothing. It’s not very intuitive. I can go into settings and change things if I want. But having a app just to do that is silly. It doesn’t connect to any of my computers on my client computers, it doesn’t even see that those computers are online. Doesn’t show a history of ever being used. I can’t monitor the activity of my computers and client activity. I can open RemotePCRemoteDesktop and just look at the page it says search and I can’t even put my cursor in it to open a keyboard to search for anything. I don’t understand why RemotePCRemoteDesktop is an option, is it just a reminder that I have the software installed on my computer at home?

by Frustrated In Houston, TX

I, too, have issues with the connection dropping, but it typically reconnects automatically. Annoying, but not a deal killer. I can’t say whether it’s my internet connection or the software. My PC at home is connected via wifi, so it could be on my end. I would connect via ethernet if the router was in the same room. One star off for that.

I use a Logi SlimFolio on my iPad and several keys don’t work. No Ctrl-C, Ctrl-V, etc. The arrow keys don’t work. I have to bring up the onscreen keyboard for those functions, all of which work perfectly in Remote Desktop. If free Remote Desktop can make it work, I expect RemotePC to make it work. Another star off for that.

When I contacted tech support for help, they sent me generic instructions that apply to the desktop version of RemotePC (that I had already found long ago on the support website), not to the iOS version.

All that said, I’ve been able to use my PC while on vacation via my iPad, so it does work.

by Rb4havoc

Love the software and works great since I ditched Chrome Remote Desktop. Primary issue I have though is at least on iOS and iPadOS, I can’t get past my own password due to some issue with the case sensitivity possibly. I’ve even copied and pasted it and used the software shift key to try and get it to work. If this bug can be resolved, I would definitely give it 5 stars because it’s worthwhile, just not so much if I can’t access it because it’s locked and I can’t type in my own password

by Nva1233

App and PC app is great when it comes to ease of setup and use. Definitely better than RDC. Major issue I have is connecting to any of my PC’s with multiple monitors. For example I have two PC’s with four monitors each. When I remote in and try switching between monitors I can only view what is on the monitor. I can not interact with anything that is on the screen including the PC’s taskbar. This seems to be happening with the third and fourth monitor.

by Mac_1955

Transitioned from gotomypc after years of solid use, but poor customer service and excessive cost drove the change. The RemotePC computer version works well. The iOS version doesn’t as it shuts down unexpectedly and has terrible navigation. Pinch is useless because it centers and won’t scroll or pan. Mouse capabilities are not well defined making it cumbersome to use. The cost is very reasonable. Fix the iOS problem and you’ll compete well with gotomypc.

by KAS89

I was looking for a way to connect to my computer over the internet. I was using Remote Desktop but it was difficult to know my ISP public address all the time. This program it’s very easy to use and controls my computer very well. The only thing I would request it’s that they add the mouse functionality to work with RemotePCRemoteDesktop with iPad. I am able to connect a keyboard and a mouse to the iPad, but I can not right click with the program. Hope it gets added... Otherwise a great program to access your computer remotely.

by Jftman1953

I am NOT an enterprise ap user having installed remotePc on my ipad and iphone.
I called asking if and when I could connect my ipad to my iphone. Saying it would be good to launch an app on my iphone with the ipad viewing the desktop on the iphone.

This feature is being developed! So we should have an update coming. I want to use a gimbal for photographic video with the installed application software pointing the camera and ‘force motion’ or tracking vid blogger stuff!

by Edsta1228

Computer based software is pretty good iOS app needs to be updated cannot use cursor without app crashing Kind of difficult to use on the iPhone not user-friendly
Also has a “old software” kind of feel/look to it on the computer and on RemotePCRemoteDesktop

by LBD - Ashtabula

Works great, priced right. Was a teamviewer user and switched all of our accounts over. Would like to see an added security feature and email to admin anytime users connect to better monitor connections, but all in all a great product.

by Gtownslp

Way faster than my gotmypc did. File transfer and everything is in much better layout. Great price plus having multiple computers to log into without being over charged. Keep everything as is and I will be a life long customer

by Pacific101

I have been involved in PC development, programming, repair, server management, and contracted technical support, for nearing three decades.
Remote PC is in my experience, hands down the most comprehensive and thoughtful system of its kind at present.
I stumbled into it when the annual price had been slashed for the first year.
I’ll gladly renew at the full subscription price when my renewal comes due.

by TrentVano

I don’t really have any complaints about this. It’s basically your computer on your mobile phone. It’s easy to use, reliable and doesn’t have an unreasonable amount of lag, only a little bit. It works great even just using your mobile data. Of course you can connect from computer to computer also, but I like the phone to laptop. I run stock market auto trades , so it’s nice to be able to check on what’s happening straight from my cell phone to the laptop anywhere I want, I’ve even done it while out camping before. This product is only 3.6 stars right now, it definitely deserves more than that.

by Intechrepair

Dollar for dollar you get way more bang for the buck over what is seriously overpriced Logmein remote access. I added this to my arsenal as a supplement to my existing remote software and as it turns out, the more I use it the more I like it over the other. It has a few things I need to either figure out in setup or workarounds for what it won’t do but I can definitely see myself ditching Logmein and moving my entire client list to this. As a medical/clinical IT software I use has to meet federal requirements or it’s a no go. This fits the bill nicely without gouging the bottom line.
Nice!

by Twisted-tpcn

After 10 years with LogMeIn, the price increase from $1400 to $3500 put me over the edge. I know it will get better with time. My only issue is performance. It lags and drops connections constantly. Support blames connectivity issues. Not true. Same 12 clients , 200 computers and servers.
LogMeIn always stayed connected. I have faith this will improve and for the $ I’ll wait it out.

by Songtudo

Love the interface and the navigation is very smooth for folders, files and to view photos

by DDavid QQ

Im writing this review because RemotePCRemoteDesktop and Developers Deserves such is good reviews and highly recommend, RemotePCRemoteDesktop a lot better then Team Viewer and Google Desctop both app has always bad connection and so much delays between remote, But Remote PC stylish and gorgeous. Functionality is very similar with others apps wich is not a free, but RemotePCRemoteDesktop full free and amazing, good luck guys keep doing and benefits people special thanks for that!

by Toivemotminh

Very handy to have an app to manage and share files without having to use the computer , saves my time.

by Ngaymuoitam201

RemotePCRemoteDesktop has a good design and helps you search your files and work related documents quickly

by Hoehnp

I’m sitting less than 5 miles away and response is less than impressive. Slow transfer speeds. Not viable.

by Dauyeudongday

Very good controls and always useful with my business, sharing files has never been this easy.

by HarryRooney1991

View all your work related files and documents and make changes on the fly

by Pattie & Dave

I installed RemotePCRemoteDesktop and it gives me access to my amateur radio station to run PSK31. RemotePC works great with Digipan PSK31 but appears to have an issue when running FT8 such that FT8 does not run correctly.

by Lancuoi201

I can view all the files on my computer at home with just my iPhone, right from my office