Austrian Reviews

by Snack It

can you explain 1 simple thing: why do i need to update your app if i want only search for a flight and not book it? Worse of it, you allowed me to waste my time by entering all search params and only AFTER you showed the error saying that i must update. Even more worse thing i could not imagine. Your web site now uses captcha!!!

by Oliver Haarp

I have tried checking in 8 times filling in the data from the scratch accompanied by numerous in-app errors to only find myself with randomly assigned seat at the end. I still could change the seat, but could not print the boarding pass. Furthermore, all Austrian really does is referring you to the this app airlines home page which does not take much effort to open in Safari.

by Gizi11

I made a booking reservation 4 months ago and I forgot what day exactly we are going. I couldn’t open on line at all . I tried Austrian and it wouldn’t help me with my password. I called up and this person said she won’t help me if I don’t know my booking number . I said can u find it by the name and she denied me! I said I want to speak to someone else and she said no!!! It was a back and forth argument! Horrible service! I called back and it was the same mean person! She still wouldn’t help me! Austrian is useless if you make up “their” password on line! It won’t come up on Austrian. This year will be my last flight with this airline! Horrible service and app.

by 123sayitaintso

Asks for all kind of information then you can’t get anything done. Just trying to book a flight and wanted to check availability of seats because I did not want to be crammed into a middle seat next to the toilet. I could not get any seat info. Tried to check in and it says I am not within 24 hrs of departure so I cannot check in and when I called the airline they say they can’t see the seat map because check in has started. Can both of these be true?

by Lmlangf

As this app’s mobile site has been non-functional for several months now (opening it, I just see the loading symbol and it never loads), I was forced to download Austrian to try to book a flight. It said my flight couldn’t be booked on the “mobile site”, so I needed to go to the desktop site. It sent me to the browser, where I tried to book the flight. It said it was unable to be booked there either. Total fail for this app’s app, mobile, and desktop sites.

by Michbsd

I would say the absolute MVP checkbox to fill as an airline carrier offering an app - is a way to see upcoming bookings. Austrian does not offer this (unless trip is as also bought via Austrian ).

The rest of the features and functions in Austrian are mostly useless “nice to haves”.

this app please step into the 21st century and get this fixed. Hint look at pretty much all your competitors apps - they all, without exception) has this basic basic functionality.

by Froogalmom

My husband is about to connect to an this app Air flight in Newark. That airport isn’t even on the list of airports in Austrian . I had to select “all NYC airports” instead and then it still doesn’t tell you from which airport the flight that is brought up will leave from. So how would you know you’re looking at the correct one? The only info I have is the United Airlines flight number that doesn’t correspond to the this app flight number. So I downloaded the Flight Aware app to track his this app flight with THEIR app instead. That one at least confirms the flight I’m tracking is the correct one because I was able to find it using the United Airlines flight number for it. He was also frustrated that he wasn’t able to book his seat online and had to call them today to get assigned to a seat. He will NOT be flying this app again.

by Bart Szyszka

It doesn't show gate or seat info for flights I've checked in to. I ended up checking into a flight early but without getting an option to select my seats, and ended up getting bad seats automatically. And it's riddled with error messages during the check-in process, which go away if you just do the same thing again.

by Paicho23

Tried to make a reservation. Good price, got thru all the pages and after putting in my credit card, says payment being processed. Then white screen and nothing. Says try again later or call the agent. Called agent but it was 3 times the price. Tried again on Austrian . No go. Then same message. Tried a third time and the price online doubled. C'mon guys. Get it together.

by E-mexx

Guys please!
I am traveling every week with this app.

Login: my login data is lost every time even when I flag -> keep me signed in

I book flights via a travel agency. Although I linked my M&M profile and entered my personal data ...
- Austrian is not able to pull up bookings linked to my last name (they should be known in your system)
- a booking that I looked up manually is not stored / kept but lost again and again
- after checking-in in Austrian the boarding pass is not showing up
- No checkin preferences e.g. seat preferences

Sorry for dumping my frustration here but Austrian is totally useless. I just deleted it since it’s not even worth the storage on my phone!!!

by Moi320

Not a very user friendly app: can't simply check in for my flight by only entering the flight number, have to enter city pair. Cumbersome!
Does have some useful information but does NOT have easy functionality of other airline apps I use frequently.

by Rondo1948

I downloaded Austrian because my tour booked me on the this app airline. There is a lot of info to fill out of all your details then when you get to the part where you upgrade your seating i did that and put my credit card info and when i finished Austrian charged my credit card as soon as i completed the transaction ($150) then gave me an error message that it did not go through. I tried a second time and the same thing happened and a second $150 charge. Still no seats upgrade. I then called the number for USA this app Air and booked the seat upgrade with a live representative. She could not see what happened on Austrian so she charged me a 3rd $150 dollars.
I had to call my credit card company to make them aware of what happened. That was yesterday and today i see that all 3 $150 charges are still pending. Im sure i will NOT be paying 2 of those charges. So whatever” convenience i expected from Austrian was negated by this mishap. Also it said it could not give me the boarding pass in this check in . A waist of time and NOT CONVENIENT.

by FJHeumann

...I hope Austrian is fixed before I fly in 3 weeks. In My Bookings, I can only see the first flight name/number, nothing of the other two that are part of the trip. Unfortunately managing the itinerary info is the major purpose of any of these apps. Seeing the seat numbers would also be important. Passbook coming? I hope so.

by 2chri

Although Lufthansa already implemented the SmartTag function in their app, this app doesn’t do it! As a frequent flyer is a great comfort having the luggage with a SmartTag. I kindly ask you to implement as soon as possible this function in your app too.

by Along009

I have a travel office that creates bookings for me and when I got to the mobile app to add my Miles and More account number, it consistently will not let me add it. My travel office will not do it and I have to either waste time at the airport adding it there or not get credit... very frustrating.

by Dre M

Austrian is good, however it would be nice if the personal data was stored in a way that it is not easily viewable.
An alternative would be authenticating to load the M&M profile info, again not having it viewable without a password/pib between sessions.

by Wolfgang1768

After looking through all the reviews on Austrian I’ve come to the conclusion that most of the negative reviews come from technology illiterate people. Austrian works just fine.

by Elan583

Searching for flights is much simpler and easier than any other airline or travel app I have used.

by Tofulover1956

I love this app airlines. I am flying it all over Europe. Austrian is underrated. Shouldn’t any of these angry people say a good thing bout Austrian? I really wish people would be happier bout Austrian. I really love 🇦🇹 this app Airlines 🇦🇹.

by Np98

My mom used to work in the airline so I have travelled many times with this app Airlines...
They give you great service and they are kind and friendly!
As for Austrian , it is quite good and useful and worth downloading!!

by Bringonthenextepisode

Very hard to type your entries. Menus are not as well designed as other airlines’ Apps in that they don’t offer suggestions or simple scrolling options. Makes use on iOS extremely cumbersome and slow. Surprisingly basic.

by Silntwatchr

3 seperate times I attempted to buy tickets, and each time Austrian went through all the steps until the very end. Once I selected Book now, it says payment processing, then sits on a blank white screen for a VERY long time, then gives an error that payment cannot be processed at this time.

by LiveHappy70

“Updating your booking failed, please try again later”. Keeps failing for simple meal updates. Managed to update 3/4 passengers after trying for about 15 times. Last one still no luck. Website is just as bad.

by Oltmb

This looks fine as a stand-alone app. However it does not let me check in in many cases. When I go to the this app website then I can check in as usual. Very strange. Austrian does not know that I already checked in and does not allow me to have a mobile boarding pass. With KLM/Air France for instance all apps are integrated and operate seamlessly.