Contact Austrian Support

by Froogalmom

My husband is about to connect to an Austrian Air flight in Newark. That airport isn’t even on the list of airports in the app. I had to select “all NYC airports” instead and then it still doesn’t tell you from which airport the flight that is brought up will leave from. So how would you know you’re looking at the correct one? The only info I have is the United Airlines flight number that doesn’t correspond to the Austrian flight number. So I downloaded the Flight Aware app to track his Austrian flight with THEIR app instead. That one at least confirms the flight I’m tracking is the correct one because I was able to find it using the United Airlines flight number for it. He was also frustrated that he wasn’t able to book his seat online and had to call them today to get assigned to a seat. He will NOT be flying Austrian again.

by Gizi11

I made a booking reservation 4 months ago and I forgot what day exactly we are going. I couldn’t open on line at all . I tried this app and it wouldn’t help me with my password. I called up and this person said she won’t help me if I don’t know my booking number . I said can u find it by the name and she denied me! I said I want to speak to someone else and she said no!!! It was a back and forth argument! Horrible service! I called back and it was the same mean person! She still wouldn’t help me! This app is useless if you make up “their” password on line! It won’t come up on this app. This year will be my last flight with this airline! Horrible service and app.

by 123sayitaintso

Asks for all kind of information then you can’t get anything done. Just trying to book a flight and wanted to check availability of seats because I did not want to be crammed into a middle seat next to the toilet. I could not get any seat info. Tried to check in and it says I am not within 24 hrs of departure so I cannot check in and when I called the airline they say they can’t see the seat map because check in has started. Can both of these be true?