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Switched to LM in January after buying a new vehicle. Great to work with and very efficient and knowledgeable. My wife and I are 72, both of us have been driving for 55 years. No accidents, no citatations (except for a parking ticket in 1987) so I was sure that Right Track would be a great way to save more on our premiums. (Supposedly up to 30%.). Since we spend our winters in Florida, I enrolled in Right Track. I was supposed to receive one device, as our other vehicle is stored at our home in Pennsylvania. I received an empty box. I called Right Track and received two devices when I was supposed to receive only one. Called again and received one device but it was faulty. Called again and was instructed to return all three devices. Finally received and installed the device. On the 88th day I checked my app to see how I was doing and it indicated that I withdrew from the program. My saving up to that time was $70... so why would I withdraw with 2 days to go??? This whole thing has been a disaster. I’m ready to switch back to my previous provider.

If I could give zero stars, I would. I only switched to Liberty because I couldn’t afford Geico anymore. I was given a quote for $378 a month for my car insurance, and that was the price my agent and I agreed on. However, my payments have been $442 these last couple months. When I tried to check my app to see where that extra charge was coming from I couldn’t log in, because I forgot my password. I have been trying to recover my password for days and have not received a link from Liberty. I tried texting them, but I was told to call. I tried calling, and I was told my hold time would be over 10 minutes. Here I am on the AppStore because I thought, maybe, if I deleted and then downloaded the app again it would work. God forbid I should ever have to use this insurance! I’m switching back to Geico ASAP! Also, your commercials are THE WORST!!! You should fire your marketing people!

I was trying to remove a vehicle from my policy. Their automated phone system tries very hard to get you to do this online. I tried this on the mobile website, which took me to a blank webpage after I clicked “remove vehicles”. I thought the app would have a better interface so I downloaded this garbage only for it to pull up the exact same online screen as the mobile site on Chrome, which again led to a blank page. I ended up having to fumble with the horrible automated phone system to finally talk to somebody. This should’ve taken two clicks on the website. This app is just a useless shell that takes you to their mobile website and undoubtedly collects an insane about of data for them to use to their benefit or sell for $0.01 a pop to the Russians and/or Chinese. DON’T INSTALL.