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⚠️ Most reported problems ⚠️

Crashes
50.9%

Not working
32.5%

Something else
14.0%

Login
1.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of My Epic Problems 😠👌🔥

Cons

- Linkage issue with user account on their side

- Wait times went to 0 mins or 1 min by 1130 for the rest of the day

- Maps reset the map center to current location

- Filters not sticky

- Attitash falsified lift status

- Removed features that were liked

  16 Reported Issues: 😵🆘🛟🚨📢

Scot Ruhlander
2024-02-05

I'm missing stats completely for four days (days are present/ no vertical stats) and a full ski day is completely not showing up.

James Bryan
2023-03-16

I’m unable to sign in.

Andrew Clark
2023-02-27

I can't log into my epicmix account. says my username or password is incorrect even though I can log into the epic website using the same login

Sam Barns
2023-01-30

Hi there I am trying to create an account in Epic Max on my iPhone but am having connection problems. 1. from the Epic login page I chose the option 2. Select Don't have an account? Sign up 3. I was presented with the Welcome to EpicMax page with options to select either 'I have a pass' or 'I do not have a pass' 4. I selected 'I have a pass' 5. I was asked to enter my pass number - 20169341057 - which I entered into the pass number field and clicked continue 6. Came up with an error - You have lost your connection. I have done this 5 times with the same result each time. I am travelling to Park City from New Zealand later this month and want to be able to use the Epic Max app so would like to get this issue resolved before I leave NZ. I look forward to hearing from you soon. Cheers Sam

Dan The Ski Man
2023-01-19

I FOUND A FIX TO THE INFINITE SPINNING. Take your iPhone off Wi-Fi (and Bluetooth to be sure). Launch the app with only cellular connected and it should connect. What poor code, but this is an issue for multiple years now. I’d expect more from Vail Assoc. Hope this helps.

Dave Holub
2022-12-29

I load the app, run trough the intro screens and instead of starting up I get: unknown error has occurred. Deleted and reloaded the app few times. restarted phone. Anyone else with same issue?

Richard Miller
2022-12-11

Only shows one resort " page ca not be loaded" error message?

Dave Hutchison
2022-12-10

App opens correctly, log into account successful. Attempt to open “track my day”, looks like it is connecting and app closes, same result for “My stats”.

Martin Senn
2022-11-29

trying to re-install epic mix app on iphone ios and it keeps erroring out saying no data

Scott
2022-05-06

App just keeps circling login can’t access data.

Roland Balkenende
2022-04-29

For many days I cannot access my data

AGNIESZKA SOSNOWSKA
2022-04-24

Epic mix app not tracking at all last 2 days

Bobby Bank
2022-04-22

won't show any data (but still logs in and shows Vail page)

Terry
2022-04-11

Haven't been able to login to EpicMix app for the last week. It just keeps spinning.

Brent Johnson
2022-03-21

App keeps spinning will not load

Mary Ward
2022-03-17

I can't login in to my epic mix. It just keeps spinning. It's been over a week and worked fine prior to that. March 17, 2022

Showing 1-16 of 16

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Common My Epic Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Vail Corporation, developers of My Epic.


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E-Mail: [email protected]

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Developer: The Vail Corporation




About this app

Resorts included on EpicMix: Vail, Beaver Creek, Whistler Blackcomb, Breckenridge, Park City, Keystone, Crested Butte, Heavenly, Northstar, Kirkwood, Stevens Pass, Stowe, Okemo, Mount Sunapee, Wilmot, Afton Alps, Mt.  Navigate the mountain with interactive trail maps, plan your day with in-depth resort information and stay in the loop with up-to-the-minute resort alerts.  The official App of the 34 US and Canadian ski resorts on the Epic Pass.  Brighton, Mount Snow, Hunter, Attitash, Wildcat, Crotched, Liberty, Roundtop, Whitetail, Jack Frost, Big Boulder, Alpine Valley, Boston Mills, Brandywine, Mad River Mountain, Hidden Valley, Snow Creek and Paoli Peaks.