Contact My Epic Support

by Sonic Stud

Please update your app. I check it every morning to ski where the best place to ski is. For the last three days Attitash has falsified there lift status. Bear peak has been closed and the slow triple was the only lift running…on a powder day no less (2/4/22). If the lifts are closed and you have limited terrain please say so. I feel like it’s a waste of gas and time to go stand in line and wait for a 16 minute plus lift ride to the summit. Also, if you intend to lie about lift and trail status please don’t post a safety warning on your app about ducking ropes to ski terrain that should be open. No secrets??? Are you kidding me there was so much closed powder on Friday 2/4/22 it was embarrassing. Please just be honest and if your not, please don’t threaten to pull passes for ducking ropes when it’s your fault the lifts and terrain aren’t open. I love Attitash, but each and every day so far this it has been a disappoint.

by AllNamesAreTaken_AlsoThisOne

I’ve been using this app for 4 years. I’d like to say it’s worse every year and they literally removed every feature that I liked. 4 years ago, the map is not very good. but they have badges to collect and some challenges to complete. it also showed every lift you took. who don’t like badges? for example, miles per day, or lifts in lifetime. They removed the feature and there’s no way to retrieve those info. then they replaced the tracking with the basic simple vertical feet. it’s not that useful for a single day. but I get used to it and found it useful to summarize the season. BOOM! it’s gone this year. and actually the entire app stopped working. it just showed that login circle spinning forever. Really, epicmix, can you please complete some user experience survey and function test before updating the app? I really hope the app can be useful.

by UpsetVailCustomer

This app is TERRIBLE! It features are never updated! It will say there is a 5 min line to get on a lift when in reality it is 30-45min. The weather is also never updated and only forecasts a day or two out. Even after a pow day it will say 2” when in reality that was from two days ago and really they have 8”. The grooming reports are also inconsistent. Please go back to using a website or even a phone call where you can listen to a recording of a weather report in the morning. Or for god sake at least give an update to a third party forecaster like OpenSnow so the conditions are available. Vail you have ruined every mountain that you have taken over. Time to boycott everyone! 1.5 Billion dollars on hand and a 76% increase in pass sales, yet you can’t give us a simple condition report or even open your lifts. FIGURE IT OUT!