My Epic: Skiing & Snowboarding Reviews

My Epic Reviews

Published by on 2025-02-28

🏷️ About: EpicMix is the official app of 34 US and Canadian ski resorts on the Epic Pass. It provides interactive trail maps, resort information, and resort alerts to help skiers navigate the mountain and plan their day. The app covers a wide range of resorts, including Va... Show more


       


Overall Customer Experience 😎


🤬 Negative experience
70.3%

🫥 Neutral
16.0%

😎 Positive experience
13.8%

~ from Justuseapp.com NLP analysis of 62,799 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

Pros

- Tracks runs and vertical without sapping phone power

- Interactive maps

- Love the interactive maps

- Great feature of lift line wait time estimates



Read 50 Customer Service Reviews 😠💢

4.5 out of 5
Marginal at Best

On my second (and final) season with is app. I don't even bother with it. At its best the only thing I used it for was the snow cams. MyEpic never loads correctly / crashes on start up. I have to manually log in every time (no iCloud keychain or Face ID) makes sense when wearing gloves or mittens ... Show more

Just Spins

MyEpic used to work well enough for me. Would have given it 4 stars last season. But this season - just like everything else Vail touches - it’s completely broken. Won’t let me log in or look at my stats. The profile screen and stats screen just show endless “loading” pinwheels. I see from the ... Show more

Please update your app⛷

Please update your app. I check it every morning to ski where the best place to ski is. For the last three days Attitash has falsified there lift status. Bear peak has been closed and the slow triple was the only lift running…on a powder day no less (2/4/22). If the lifts are closed and you have li... Show more

Worse every year

I’ve been using MyEpic for 4 years. I’d like to say it’s worse every year and they literally removed every feature that I liked. 4 years ago, the map is not very good. but they have badges to collect and some challenges to complete. it also showed every lift you took. who don’t like badges? for ex... Show more

Go back to the basics because this app is GARBAGE!

MyEpic is TERRIBLE! It features are never updated! It will say there is a 5 min line to get on a lift when in reality it is 30-45min. The weather is also never updated and only forecasts a day or two out. Even after a pow day it will say 2” when in reality that was from two days ago and really th... Show more

Complete and total garbage

I can’t stop using MyEpic because I like to track my activity. But seriously Vail Resorts, how did you ruin an app so quickly? It’s glitchier than free stuff built in people’s basements. You’ve given up most of the helpful features like being able to track family and friends. It randomly logs... Show more

why update to make it worse?

I got MyEpic a few weeks ago and yeah it wasn’t great but it also wasn’t terrible. It did what I needed it to do. Just updated it and now it’s awful! The top and bottom menus are blacked out so you can’t see the navigation icons and makes the UX like we’re running an app that hasn’t been updated s... Show more

Older version was FAR superior

I was incredibly disappointed to open MyEpic this year and discover that the badges were gone! It used to be a blast trying the different challenges and comparing notes with family at the end of the day. Also gone are the ability to link and share with your group members. I liked that it stored th... Show more

Wish there was a zero star option..

Just thinking about the new app puts me in a bad mood.. besides the fact that 80% of the time you can’t log in to view your stats for the day, I haven’t had a single day track all my lifts yet this year. Last year it was 50/50 but this year has been awful. Also, it’s not a bank account.. re-logging... Show more

Doesn’t track all your runs

I like that they finally fixed the tracking or at least that’s what they say.

If you haven’t experienced MyEpic yet, they make you “always allow location”. They then tell you that it will stop tracking you once you leave the mountain. Apple then notifies you that they are still tracking yo... Show more

Worst app I have ever downloaded. seriously!

I have downloaded, deleted, redownloaded MyEpic multiple times in order to try to get it to work. Sometimes it just says “no data” with a sad emoji and the “retry” button doesn’t do anything. Sometimes it pulls up a tutorial, showing 4 screenshots of what MyEpic is designed to do, but there is... Show more

Used to be ok - now horrible

They added some new features this year that seemed like they’d be good. Unfortunately, MyEpic took a major step backwards.

The updated lift line status is nice. It would be even better if they added a sort by busiest, so I could quickly see what to avoid.

The reason for the low rati... Show more

Slow, crashes, poor UI

While the idea behind using an app to manage your day on the mountain is great, MyEpic fails in the execution. The user experience is not intuitive, with the Plan Your Day section a bit confusing, and too reliant on buggy web views of items. MyEpic is prone to some bugs as well, most recently M... Show more

Bad app, no customer service

MyEpic would in theory be really cool if it worked to do what it claims to be able to do. I have tried logging out and logging back in, deleting and Re downloading MyEpic , and resetting my phone and it still never stops the infinite loading screen while I’m trying to see my stats, or track my day... Show more

Very buggy

They added back some time features that were missing last year. The most recent update did not work for me for a few days but then worked Intermittently for a few days before dying again. The gps tracker was a nice addition but has worked just two of five days so far. The last two days MyEpic j... Show more

Bad links - confusing site

The site kept kicking me out saying error adding skiers to pass. So they give a phone number to call. Ends in 0063. You call them and they give you a number to call ending in 0033. Been on hold here forever - giving me time to write this review. There’s more. If you’ve changed your e-mail, ne... Show more

Broken...

App generally works but with each upgrade something breaks.

They added the GPS tracking and said it stops when you leave the resort. WRONG! I was at Beaver Creek yesterday and it tracked me until I ran MyEpic on the way home about 40 miles away. That gives you bad stats as well.

The ... Show more

Good app but inconsistent performance

Lift line wait time estimates are a great feature but worked inconsistently. Worked fine Friday 28 Jan but on following Saturday, all the wait times went to 0 mins or 1 min by 1130 for the rest of the day. The real wait was significantly longer! Also, the interactive maps would always reset the map... Show more

Needs Sticky Filters

Love how MyEpic tracks my runs and vertical without sapping my phone power (of course, you are being scanned at every lift). And love the interactive maps. But the maps really need filters to be sticky so one has the same view every time the map is opened—it’s annoying to have to set the filters w... Show more

App Doesn’t work

I have been working with the Vail IT team for over a week as my EpicMix app doesn’t work. I take them at their word that they are working it as it worked for one fleeting moment on my phone but not my ipad … now nothing. I have suggested on several occasions that we get on the phone to ensure it is... Show more

Garbage

I’ve been an epic pass holder for over 10 years now. At first it was a decent app but lately It seems like they’ve forgotten about MyEpic. Every time I open MyEpic it resets back to metric. Whistler doesn’t show snow conditions. No support for IPhone X. Seriously I can get better reports on Vail ... Show more

Bring back the Stowe App

So disappointed in this.
I’d check the Stowe App each morning to see which trails were groomed, what lifts were running, how was the snow, etc. so I could see easily what area of the mountain I could take my kids. I could see it all on the map and it was so useful. Now you have to know all the... Show more

Permanent Notification

Update: I was finally able to clear the notification tag after playing with sequences of settings and deleting/reinstalling MyEpic . No help from customer support.

Update 2 today: About an hour after posting my update, the notification reappeared. I almost think the developers sent a push no... Show more

Stats are cool but photos useless.

I am unable to share any of the photos from MyEpic . I have tried to also purchase the photos and the point of sale put 3 pending charges of 50 dollars on my card then was unable to complete my sale. I am literally both unable to export or buy the photos from you.

An EPIC waste of money hav... Show more

Poor user interface

As a whistler rider I have been using their app for many seasons. It is tuned to a user on the slopes— quick one click access, glove friendly buttons and bold dark fonts. Epic mix has small buttons and hard to read colors. They did do great job of migrating over previous seasons data and login info... Show more

Public companies..

When the mountain lifts are all running it’s great ... doesn't happen anymore ,as continued cost cutting to meet profit goals obvious.. lift not opening up at all or early to shut down is the standard joke with vail resorts .. understaffed , late too did our snowfall also ... FYI , I purchase six s... Show more

2.5 stars maybe....

Ok for starters MyEpic isn’t all that bad. It’s got a map of all the mountains, current conditions, lift times, routes, etc. all good stuff. But no one is on their phone enough on the mountain to use it all the time.

What stinks the most is that nothing is synced. My son and I went a whole... Show more

NEEDS UPDATE!!!

MyEpic was working great and reliable. But now it is not accurate at all the lift and terrain is not accurate at all and when you check into the resort it doesn’t show it on your Facebook profile and I have it set to share socially. It also will not let me share my picture on Facebook and I have ... Show more

Meh

I like the blueprint of MyEpic but it’s functionality is not very impressive. Having access to the trail map is great, but every time I would explore the map it would keep recentering on my current location. We also had our picture taken a few times but they never posted to MyEpic . It is fun to s... Show more

Has potential

Has potential to be even better. Only records elevation where they scan your pass. It would be nice if it tracked how many days you have led at your limited resorts/info on what resorts you get with your pass and how many buddy/swaf passes you have left. A way to see your friends location and stats... Show more

Great app, needs update/refresh

Really fun app, love how it keeps track of my vertical feet. It’s starting to look dated, so it definitely needs a UI design refresh. Adding friends and family is oddly difficult or impossible, should be super easy and intuitive, like having a user database that you can search. Also you can’t cu... Show more

Great except for one big miss

MyEpic would easily get 5 stars if the developer would make an update to allow you to see each individual day from past seasons. This is a huge miss - especially if you’re trying to see what your previous max vertical feet day was to try to beat it. Please update!!

Epic mix

Great app. The reason I got MyEpic was so I could track each lifts wait time and see what’s open. As a dug further into MyEpic , the U.I became more than I thought it would be in a good way. MyEpic works great on the background and doesn’t harass you with mean less notifications. MyEpic is perfe... Show more

Saved a young man’s life

The emergency contact info on MyEpic helped me call ski patrol seconds after finding a young man hurt after a fall. He was air lifted to a hospital and he’s alive today thanks to the great work by ski patrol and flight for life. I don’t always love the features of MyEpic but the emergency contact... Show more

This is a great tool

I have been using MyEpic for the last two seasons, and it has worked great for me. The challenges and the social connectivity are definitely my favorite parts. There is a challenge to ride every lift at a given resort in a single day, and I've completed it at both Keystone and Park City. Very fun.... Show more

Mark
2024-02-13

This new app sucks. The old app was simple, clean, and easy. This app tracks my uphill vertical {who fin cares), but wont track my actual downhill skiing vertical. I've followed all the instructions for turning on GPs, but it doesn't work. The old app tracked everything automatically. App is a POS

David Sams
2023-03-08

Used to love the app, from day one thru the 1st several years. lately, every year the downward spiral continues. Can only access on phone, not computer. then you have to remember the login creds, as it only remembers a time or 2. if you can ever log in, it frequently doesn't allow you to do anything... Show more

Paula
2022-03-03

All data for stats this season (21/22) gone except 2 days. Worked 2/27/22, now 3/2/22, there are 9 days that just vanished as if I never skied them. Uninstalled/reinstalled app on iPhone, and no change.

Julia Haas
2022-02-20

I have the same problem as described by several users here - stats wheel spinning not loading. My son told me it is well known that the app has been broken for months. Is that true?

Ken
2022-02-20

2/20/2022 Track Your Stats just spins on my Galaxy A52. I've tried uninstall/reinstall, reset/hard reset, reactivating location, deactivating airplane mode and other Epic recommendations. Spin, spin, spin. Frustrating and time consuming.

David Hoffmeister
2022-02-17

Epic mix not working at Northstar for several days. Just spinning and spinning! What can you do to fix it?

Erin L Procopio
2022-02-14

This hasn't worked on android for weeks now. Just spins and spins when I try to track my stats. Have tried on 3 different android devices uninstalling and reinstalling as well.

John Adam
2022-02-13

EpicMix my-stats not loading on my Android - Galaxy 21. Just get a spining thing. I deleted and reinstalled, but still does work. What should i do?

Vaughn F Decrausaz
2022-02-07

App would not load my Stats after January 26, 2022 to my Android phone. Just showed the "circle - circle". I removed the app and tried to reload. Just "circle - circle" again. Friend with an iPhone get the stats. Is it an Android issue or a Vail issue with Android?

Barry Tunno
2022-02-07

Stats not loading

Richard
2022-02-01

Worked after my day at Northstar Jan 20 2022. Since then, no stats at all. Looks like Vail broke their own app and can't fix it even after several days. Sign of the times I guess.

Gerald
2022-01-28

The app has not been recording stats for the past week and prior stats, for about seven years, have disappeared.

David Cohen
2022-01-20

I have not been able to get the App to work .Does not tabulate vertical feet daily, show life time stats .

Sue Moore
2022-01-05

My app didn't record our stats today at Heavenly. ???????? Who can we call to look into this

Bob
2021-12-05

On Dec. 4, 2021, the Epic Mix recorded multiple lifts/vertical at the following times: 10:16(3), 10:27(3), 10:40(2), 11:20(3), 11:34(3), 11:49(3) and 12:00(5). Epic Mix recorded 32 lifts instead of the actual number of 16 lifts and that amount of vertical. If you could adjust my totals accordingly, ... Show more



Is My Epic Safe? 🙏

No. My Epic: Skiing & Snowboarding does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 62,799 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for My Epic Is 16.4/100.

Safety Analysis

79.7% of users say app is Safe 👍
79.7%

12.7% of users have Some Concerns ⚠️
12.7%

7.6% of users say app is Risky 🚨
7.6%


Is My Epic Legit? 💯

No. My Epic: Skiing & Snowboarding does not seem legit based on our analysis. This conclusion was arrived at by running over 62,799 My Epic: Skiing & Snowboarding User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My Epic Is 35.4/100..

🔏 Privacy & Data Safety

My Epic collected the following data from you:

  • Data Linked to You:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Identifiers
    • Usage Data
    • Diagnostics

How was your experience with My Epic: Skiing & Snowboarding? Post a Review




Features

- Interactive trail maps: Users can find their location on every resort trail map and filter the map by lift and trail status, including the latest grooming information.

- Lift status and wait times: Users can view lift status and wait times to plan their ski route.

- On-mountain dining reservations: Users can make on-mountain dining reservations 24 hours in advance.

- Weather and snowfall information: Users can get up-to-date weather and snowfall information for every resort.

- On-mountain webcams: Users can check mountain conditions through on-mountain webcams.

- Vertical feet tracking: Users can track the vertical feet they have skied over a day, season, or their lifetime.

  Contact Support
Developer:
The Vail Corporation

Contact e-Mail: